SPA TERMS AND CONDITIONS: Please call the Spa on arrival to reconfirm all spa services. Please arrive at least 25 minutes prior to your first scheduled appointment. This will allow you time to check in and properly prepare for your services. We also encourage you to enjoy the steam, sauna and relaxation areas prior to your services. <br /><br />SPA CANCELLATION POLICY: We ask that you kindly notify us at least 4 hours in advance if you need to reschedule your appointment. We require 24 hours notice if you need to cancel your appointment. 100% of the value of the service will be non-refundable if less then 24 hours is given for the cancellation. <br /><br />CANDLELIGHT DINNER: Please contact the Sales Office on arrival to reconfirm your Candlelight Dinner arrangements. Dinner locations will vary by resort and could include the beach, gazebo, balcony or gardens. Locations cannot be guaranteed and will only be determined upon arrival at the resort. <br /><br />SESAME STREET CHARACTER BREAKFAST: Please contact the Sales Office on arrival to reconfirm your Breakfast arrangements. Days and times are subject to change and may be cancelled if a minimum number of participants are not met. <br /><br />ISLAND ROUTES: Please contact the Tour Desk in the lobby on arrival to confirm your Tour arrangements. <br /><br />ISLAND ROUTES CANCELLATION POLICY: <br />24 hours or less - no refund; 48 hours or less - 50% cancellation fee; 96 hours or less - 25% cancellation fee; Over 96 hours - Full refund; <br /><br />ALL SERVICES CANCELLATION POLICY <br />We ask that you kindly notify us at least 48 hours in advance if you need to reschedule your appointment. We require 24 hours notice if you need to cancel your appointment. 100% of the value of the service will be non-refundable if less than 24 hours is given for the cancellation. <br /><br />**All Services listed above are non-transferable, not redeemable for cash, must be used during vacation stay, and are not combinable with any other on-Resort promotions.**