RETURN & REFUND POLICY Sales are usually final. Please note that Gibbons Media (UK) Limited does not permit the return of or offer refunds for some art works or dvd/cd titles. Due to Gibbons Media (UK) Limited return policy, it is important that all orders submitted be accurate. Our merchant card services are handled by PAYPAL with full security features. You may pay by credit card. At the time your order is placed, Gibbons Media (UK) Limited obtains a an approval from the credit card company for the amount of the order. The BongieBoo Store accepts Visa, MasterCard, American Express and Discover cards. PLEASE NOTE: - Debit cards and check cards have daily spending limits which may substantially delay the processing of your order. We may require the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account. Note for UK customers the standard rate of VAT is included in the price. For US or non-european countries VAT will not usually be charged. SHIPPING OPTIONS: Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment. Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us. ORDER PROCESSING The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit, debit card or echeck. Orders placed on the weekend or on a holiday will not ship until the next working day.will begin payment processing the next business day. Orders for in-stock items that are eligible for same-day shipping are subject to carrier last pick-up times, pending payment processing. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information. Business days are Monday through Friday, excluding federal or bank holidays holidays. Some of our products are shipped from our international locations. Overnight shipping is not available on products shipped from outside the United States. PRODUCT AVAILABILITY Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order. A Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address. BongieBoo makes every effort to ship your product according to the estimated lead times provided by our Store at checkout. The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve or bank holidays. Lead times will begin the following business day for orders placed and credit cleared after 2 p.m. local time at fulfillment location. Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing. Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, BongieBoo will contact you via email and provide a revised shipping estimate. OTHER TERMS AND CONDITIONS * BongieBoo is not responsible for typographical errors. * BongieBoo reserves the right to change the terms and conditions of sale at the Store at any time.
