<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>
<ul>
	<li>Performance monitoring helps optimize entire IT landscape</li>
	<li>Service Desk services increase response time, resolutions without escalations</li>
	<li>Leverage our product expertise to maximize your IT investment</li>
	<li>On demand delivery and accountability augments staffing and admin needs</li>
	<li>Expanding your resources: helping you do more with less</li>
</ul>
Expanding your resources: helping you do more with less
<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:
<p style="text-align: center;"><a title="Services" href="http://www.cssdelivers.com/services.htm#Service-Management">Service Management</a>
<a title="Services" href="http://www.cssdelivers.com/services.htm#Service-Desk">Service Desk</a>
<a title="Services" href="http://www.cssdelivers.com/services.htm#Monitoring">Monitoring</a>
<a title="Services" href="http://www.cssdelivers.com/services.htm#Health-Checks">Health Checks</a>
<a title="Services" href="http://www.cssdelivers.com/services.htm#Administration-on-Demand">Administration on Demand</a>
<a title="Services" href="http://www.cssdelivers.com/services.htm#Consulting">Consulting</a></p>

<div id="Service-Management"><strong>SERVICE MANAGEMENT: </strong></div>
<em>Manage, Track, and Automate IT Tasks Easily - </em>

<img class="alignleft wp-image-149 size-thumbnail" style="float: left; padding: 5px;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-150x150.jpg" alt="Network-Monitoring" width="150" height="150" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner

If you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help

Good IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.

<a title="Service Management" href="http://www.cssdelivers.com/itsm.htm">LEARN MORE</a><img class="alignright wp-image-151 size-thumbnail" style="float: right;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/download-150x72.png" alt="download" width="150" height="72" />

&nbsp;
<div id="Service-Desk"><strong>SERVICE DESK</strong></div>
<img class="alignleft wp-image-152 size-thumbnail" style="float: left; padding: 5px;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/support-150x125.png" alt="support" width="150" height="125" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:
<ul class="leftpadding">
	<li>Logging all incidents and requests, categorizing and prioritizing them</li>
	<li>First-line investigation, triage and diagnosis</li>
	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>
	<li>Keeping users informed of the status of services, incidents and request</li>
</ul>
The Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.

<a title="Service Desk" href="http://www.cssdelivers.com/itil.htm">LEARN MORE</a>          <img class="alignright wp-image-151 size-full" style="float: right;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png" alt="download" width="229" height="72" />
<div id="Monitoring"><strong>MONITORING</strong></div>
<img class="alignleft wp-image-155 size-thumbnail" style="float: left; padding: 5px;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-150x150.jpg" alt="web-monitoring" width="150" height="150" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.

Our monitoring proficiencies include:
<ul class="leftpadding">
	<li>Applications</li>
	<li>Infrastructure</li>
	<li>User Experience</li>
	<li>Databases and storage</li>
	<li>Network and servers</li>
	<li>Cloud and virtulaized environments</li>
	<li>Custom monigtoring for non-standard requirements</li>
</ul>
<a title="YOUR WATCHDOG" href="http://www.cssdelivers.com/monitor.htm">LEARN MORE </a> <img class="alignright wp-image-151 size-full" style="float: right;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png" alt="download" width="229" height="72" />
<div id="Health-Checks"><strong>HEALTH CHECK</strong></div>
<img class="alignleft wp-image-157 size-full" style="float: left; padding: 5px;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png" alt="healthcheck" width="106" height="157" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.

We offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.

<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>
<div id="Administration-on-Demand"><strong>ADMIN ON DEMAND:</strong></div>
<img class="alignleft wp-image-158 size-thumbnail" style="float: left; padding: 5px;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg" alt="phill" width="150" height="150" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.

<a title="YOUR ADMIN" href="http://www.cssdelivers.com/admin.htm">LEARN MORE</a>    <img class="alignright wp-image-151 size-full" style="float: right;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png" alt="download" width="229" height="72" />
<div id="Consulting"><strong>CONSULTING</strong></div>
<img class="alignleft wp-image-159 size-full" style="float: left; padding: 5px;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png" alt="consult" width="128" height="110" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team's application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there

<a title="YOUR EXPERT" href="http://www.cssdelivers.com/consult.htm">LEARN MORE  </a>   <img class="alignright wp-image-151 size-full" style="float: right;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png" alt="download" width="229" height="72" />

<strong>TRAINING</strong>
<img class="alignleft wp-image-160 size-full" style="float: left; padding: 5px;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png" alt="training" width="111" height="138" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.

<a title="YOUR PARTNER" href="http://www.cssdelivers.com/partner.htm">LEARN MORE</a>    <img class="alignright wp-image-151 size-full" style="float: right;" src="http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png" alt="download" width="229" height="72" />