<h3>ADMINISTRATION ON DEMAND</h3>
<ul>
	<li>Manage your busy service desk, increase ticket resolution speed</li>
	<li>Improve operational efficiencies with your own dedicated, multi-discipline expert</li>
	<li>Real-time application and infrastructure performance monitoring, management</li>
	<li>All the experience, all the attention; a fraction of the cost</li>
</ul>

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One of the realities of the post-recession aftermath is that consolidation and job fusion created a vacuum in the continuous tribal knowledge needed to <strong>effectively manage various aspects of your network infrastructure</strong>. It’s not an just an issue of doing more with less—but now companies are doing more with less with one arm tied behind its back. With all the daily fires that need your immediate attention, there simply aren’t enough hours in the day to address issues and performance management effectively. User and network issues haven’t disappeared, just the bandwidth to confidently and expediently manage and resolve them.

<strong>CSS fills the gap and expands your limited resources</strong>. Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.

<strong>Our Admin-on-demand </strong>service works within <strong>your budget and scope of need</strong>. Whether you need monitoring triage or full support; temporary or ongoing services, our job is to allow you to work smarter, not harder. We focus on strengthening satsfaction for your end users by providing high-quality and responsive service…day or night.

Bottom line, when it goes wrong…<em>and it will</em>…you need someone knowledgeable, reliable and committed to your ongoing stability and success. And <strong>we’re ready to <em>prove</em> it!</strong>
<h5><strong>SERVICE DESK:    </strong><a title="Case Study" href="http://www.cssdelivers.com/wp-content/uploads/2014/05/casestudy.pdf" target="_blank">(READ OUR CASE STUDY)</a></h5>
The Service Desk provides a single, <strong>central point of contact</strong> for all users of IT.  The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities.

Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.

<a class="right-align" title="Service Desk" href="http://www.cssdelivers.com/itil.htm">LEARN MORE ABOUT CSS SERVICE DESK</a>

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<h5><strong>SERVICE MANAGEMENT:</strong>    <a title="Case Study" href="http://www.cssdelivers.com/wp-content/uploads/2014/05/casestudy.pdf" target="_blank">(READ OUR CASE STUDY)</a></h5>
IT service management is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.
<ul class="leftpadding">
	<li>The professional practice of planning, designing, developing, delivering and optimising IT services that are both fit for purpose and fit for use, thereby providing best value and return on investment for the organisation that uses them</li>
	<li>A specialised discipline, which includes the processes, methods, activities, functions and roles that a service provider needs in order to deliver IT servcies which provide business value for customers</li>
	<li>A growing profession of people, skilled and committed to delivering high-quality IT services which bring measurable value for businesses</li>
</ul>
<a class="right-align" title="Service Management" href="http://www.cssdelivers.com/itsm.htm">LEARN MORE ABOUT SERVICE MANAGEMENT</a>