(164,1,'2014-05-19 08:15:19','2014-05-19 08:15:19','<h3><strong>CONSULTING SERVICES</strong></h3>\n<ul>\n	<li>We’ll design it</li>\n	<li>We’ll build it</li>\n	<li>We’ll customize and modify it</li>\n	<li>We’ll integrate it</li>\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\n</ul>\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\n\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\n\n<strong>From soup to nuts:</strong>\n\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\n<ul class=\"leftpadding\">\n	<li class=\"left\">Consistent, central Service Desk</li>\n	<li class=\"right\">Change Management</li>\n	<li class=\"left\">IT Operations Management</li>\n	<li class=\"right\">On-Premise Monitoring</li>\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\n	<li class=\"right\">SaasMonitoring -NOD</li>\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\n	<li class=\"right\">Implementation</li>\n	<li class=\"left\">Enhanced support</li>\n	<li class=\"right\">Configuration</li>\n	<li class=\"left\">Penetration testing</li>\n	<li class=\"right\">Training</li>\n	<li class=\"left\">Custom Probe Development</li>\n	<li class=\"right\">HA Configuration</li>\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\n	<li class=\"right\">RCA &amp; Topology</li>\n	<li class=\"left\">API Development</li>\n	<li class=\"right\">Reporting</li>\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\n	<li class=\"right\">Managed Services</li>\n	<li class=\"left\">E2E Scripting</li>\n	<li class=\"right\">Workflow</li>\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\n	<li class=\"right\">Design / Development</li>\n	<li class=\"left\">Custom Dashboards</li>\n \n</ul>\n&nbsp;\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\n\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\n\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\n\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\n\n<strong>PROCESS EXPERTISE</strong>\n\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\n\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\n\nDuring implementation CSS works side by side with you to ensure:\n<ul class=\"leftpadding\">\n	<li>Existing organizational structure will support the new process</li>\n	<li>A change management program is in place</li>\n	<li>Continual training on the process is taking place</li>\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\n	<li>Process improvement teams are meeting and remaining active</li>\n	<li>Management is adopting the process</li>\n	<li>People are being rewarded for their process efforts</li>\n</ul>\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\n\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\n\nApplication modifications are based upon:\n<ul class=\"leftpadding\">\n	<li>Adjustments to the user interface</li>\n	<li>Modifications to data structures to accommodate user information requirements</li>\n	<li>Lookups for grouping and querying selected information</li>\n	<li>Process integration for forecasting and automated tasks</li>\n	<li>Enhanced reporting tools</li>\n	<li>User agents for automated procedures at the server and client level</li>\n	<li>Templates for organizational consistency</li>\n	<li>Specialized requirements for integrating third party applications</li>\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\n</ul>','YOUR EXPERT','','inherit','open','open','','13-autosave-v1','','','2014-05-19 08:15:19','2014-05-19 08:15:19','',13,'http://www.cssdelivers.com/13-autosave-v1/',0,'revision','',0),(165,1,'2014-05-19 08:01:12','2014-05-19 08:01:12','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"left\">planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n<ul class=\"leftpadding\">\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li>Reporting</li>\r\n	<li>Managed Services</li>\r\n	<li>Workflow</li>\r\n	<li>Design / Development</li>\r\n</ul>\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:01:12','2014-05-19 08:01:12','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(166,1,'2014-05-19 08:08:36','2014-05-19 08:08:36','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n        <li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>       \r\n        <li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n        <li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n        <li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n        <li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n        <li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n        <li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n        <li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n        <li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n<ul class=\"leftpadding\">\r\n	\r\n	\r\n</ul>\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:08:36','2014-05-19 08:08:36','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(167,1,'2014-05-19 08:08:46','2014-05-19 08:08:46','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n        <li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>       \r\n        <li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n        <li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n        <li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n        <li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n        <li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n        <li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n        <li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n        <li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:08:46','2014-05-19 08:08:46','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(168,1,'2014-05-19 08:11:45','2014-05-19 08:11:45','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:11:45','2014-05-19 08:11:45','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(169,1,'2014-05-19 08:12:24','2014-05-19 08:12:24','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\n\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:12:24','2014-05-19 08:12:24','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(170,1,'2014-05-19 08:13:18','2014-05-19 08:13:18','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n        <li class=\"right\">&nbsp;</li>\r\n</ul>\r\n&nbsp;\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:13:18','2014-05-19 08:13:18','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(171,1,'2014-05-19 08:14:17','2014-05-19 08:14:17','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n        <li class=\"right\"list-style: none;>&nbsp;</li>\r\n</ul>\r\n&nbsp;\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:14:17','2014-05-19 08:14:17','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(172,1,'2014-05-19 08:29:00','2014-05-19 08:29:00','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:29:00','2014-05-19 08:29:00','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(173,1,'2014-05-19 08:30:42','2014-05-19 08:30:42','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:30:42','2014-05-19 08:30:42','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(174,1,'2014-05-19 08:31:00','2014-05-19 08:31:00','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:31:00','2014-05-19 08:31:00','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(175,1,'2014-05-19 08:31:21','2014-05-19 08:31:21','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n\r\n<strong>PROCESS EXPERTISE</strong>\r\n\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-19 08:31:21','2014-05-19 08:31:21','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(176,1,'2014-05-28 08:02:33','2014-05-28 08:02:33','<h3><strong>MONITORING PERFORMANCE</strong></h3>\n<ul>\n	<li>Protects and maintains IT landscape integrity</li>\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\n</ul>\n<hr />\n<div class=\"row\"></div>\nMonitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\n\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\n\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\n\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE ABOUT CSS MONITORING SERVICES</a>                                   <a title=\"Products\" href=\"http://www.cssdelivers.com/products.htm\">LEARN MORE ABOUT MONITORING SOLUTONS</a>\n<div id=\"applications\"><h5><strong>Application Monitoring</strong></h5></div>\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\n<h5><strong>User Experience Monitoring</strong></h5>\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\n<ul class=\"leftpadding\">\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\n</ul>\n<div id=\"infrastructure\"><h5><strong>Deep Application Monitoring</strong></h5></div>\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\n<ul class=\"leftpadding\">\n	<li>Bespoke Application Monitoring</li>\n</ul>\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\n<div id=\"infrastructure\"><h5><strong>Infrastructure Monitoring</strong></h5></div>\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\n<div id=\"cloud-configuration\"><h5><strong>Cloud Monitoring</strong></h5></div>\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\n<div id=\"databases\"><h5><strong>Database Monitoring</strong></h5></div>\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\n<div id=\"network\"><h5><strong>Network Monitoring</strong></h5></div>\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\n<div id=\"server\"><h5><strong>Server Monitoring</strong></h5></div>\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\n<div id=\"storage\"><h5><strong>Storage Monitoring</strong></h5></div>\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\n\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\n<ul class=\"leftpadding\">\n	<li>Rapidly identify and correct storage related outages</li>\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\n</ul>\n<div id=\"virtualized-environment\"><h5><strong>Virtualized Environment Monitoring</strong></h5></div>\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\n\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\n<ul class=\"leftpadding\">\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\n	<li>Automatically correlating physical and virtual resources</li>\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\n</ul>\n<div id=\"user-experience\"><h5><strong>User Experience Monitoring</strong></h5></div>\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-autosave-v1','','','2014-05-28 08:02:33','2014-05-28 08:02:33','',26,'http://www.cssdelivers.com/26-autosave-v1/',0,'revision','',0),(177,1,'2014-05-19 08:57:12','2014-05-19 08:57:12','','optimize','','inherit','open','open','','optimize','','','2014-05-19 08:57:12','2014-05-19 08:57:12','',26,'http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png',0,'attachment','image/png',0),(178,1,'2014-05-19 08:59:35','2014-05-19 08:59:35','<h3><strong>MONITORING PERFORMANCE</strong></h3>\r\n<ul>\r\n	<li>Protects and maintains IT landscape integrity</li>\r\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\r\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\r\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\r\n</ul>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\"><img class=\"alignnone size-full wp-image-177\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\" alt=\"optimize\" width=\"100\" height=\"73\" /></a>Monitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\r\n\r\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\r\n\r\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\r\n\r\nLEARN MORE ABOUT CSS MONITORING SERVICES                                   LEARN MORE ABOUT NIMSOFT MONITORING SOLUTONS\r\n\r\n<strong>Application Monitoring</strong>\r\n\r\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\r\n\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\r\n<ul>\r\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\r\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\r\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\r\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\r\n</ul>\r\n\r\n<strong>Deep Application Monitoring</strong>\r\n\r\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\r\n<ul>\r\n	<li>Bespoke Application Monitoring</li>\r\n</ul>\r\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\r\n\r\n<strong>Infrastructure Monitoring</strong>\r\n\r\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\r\n\r\n<strong>Cloud Monitoring</strong>\r\n\r\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\r\n\r\n<strong>Database Monitoring</strong>\r\n\r\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\r\n\r\n<strong>Network Monitoring</strong>\r\n\r\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\r\n\r\n<strong>Server Monitoring</strong>\r\n\r\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\r\n\r\n<strong>Storage Monitoring</strong>\r\n\r\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\r\n\r\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\r\n<ul>\r\n	<li>Rapidly identify and correct storage related outages</li>\r\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\r\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\r\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\r\n</ul>\r\n<strong>Virtualized Environment Monitoring</strong>\r\n\r\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\r\n\r\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\r\n<ul>\r\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\r\n	<li>Automatically correlating physical and virtual resources</li>\r\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\r\n</ul>\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-revision-v1','','','2014-05-19 08:59:35','2014-05-19 08:59:35','',26,'http://www.cssdelivers.com/26-revision-v1/',0,'revision','',0),(179,1,'2014-05-19 09:01:08','2014-05-19 09:01:08','<h3><strong>MONITORING PERFORMANCE</strong></h3>\r\n<ul>\r\n	<li>Protects and maintains IT landscape integrity</li>\r\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\r\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\r\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\r\n</ul>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\"><img class=\"alignnone size-full wp-image-177\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\" alt=\"optimize\" width=\"100\" height=\"73\" /></a>Monitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\r\n\r\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\r\n\r\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\r\n\r\nLEARN MORE ABOUT CSS MONITORING SERVICES                                   LEARN MORE ABOUT NIMSOFT MONITORING SOLUTONS\r\n\r\n<strong>Application Monitoring</strong>\r\n\r\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\r\n\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\r\n<ul class=\"leftpadding>\r\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\r\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\r\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\r\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\r\n</ul>\r\n\r\n<strong>Deep Application Monitoring</strong>\r\n\r\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\r\n<ul class=\"leftpadding>\r\n	<li>Bespoke Application Monitoring</li>\r\n</ul>\r\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\r\n\r\n<strong>Infrastructure Monitoring</strong>\r\n\r\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\r\n\r\n<strong>Cloud Monitoring</strong>\r\n\r\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\r\n\r\n<strong>Database Monitoring</strong>\r\n\r\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\r\n\r\n<strong>Network Monitoring</strong>\r\n\r\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\r\n\r\n<strong>Server Monitoring</strong>\r\n\r\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\r\n\r\n<strong>Storage Monitoring</strong>\r\n\r\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\r\n\r\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\r\n<ul class=\"leftpadding>\r\n	<li>Rapidly identify and correct storage related outages</li>\r\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\r\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\r\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\r\n</ul>\r\n<strong>Virtualized Environment Monitoring</strong>\r\n\r\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\r\n\r\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\r\n<ul class=\"leftpadding>\r\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\r\n	<li>Automatically correlating physical and virtual resources</li>\r\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\r\n</ul>\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-revision-v1','','','2014-05-19 09:01:08','2014-05-19 09:01:08','',26,'http://www.cssdelivers.com/26-revision-v1/',0,'revision','',0),(180,1,'2014-05-19 09:02:33','2014-05-19 09:02:33','<h3><strong>MONITORING PERFORMANCE</strong></h3>\r\n<ul>\r\n	<li>Protects and maintains IT landscape integrity</li>\r\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\r\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\r\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\r\n</ul>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\"><img class=\"alignnone size-full wp-image-177\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\" alt=\"optimize\" width=\"100\" height=\"73\" /></a>Monitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\r\n\r\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\r\n\r\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\r\n\r\nLEARN MORE ABOUT CSS MONITORING SERVICES                                   LEARN MORE ABOUT NIMSOFT MONITORING SOLUTONS\r\n\r\n<strong>Application Monitoring</strong>\r\n\r\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\r\n\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\r\n<ul class=\"leftpadding\">\r\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\r\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\r\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\r\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\r\n</ul>\r\n\r\n<strong>Deep Application Monitoring</strong>\r\n\r\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\r\n<ul class=\"leftpadding\">\r\n	<li>Bespoke Application Monitoring</li>\r\n</ul>\r\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\r\n\r\n<strong>Infrastructure Monitoring</strong>\r\n\r\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\r\n\r\n<strong>Cloud Monitoring</strong>\r\n\r\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\r\n\r\n<strong>Database Monitoring</strong>\r\n\r\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\r\n\r\n<strong>Network Monitoring</strong>\r\n\r\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\r\n\r\n<strong>Server Monitoring</strong>\r\n\r\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\r\n\r\n<strong>Storage Monitoring</strong>\r\n\r\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\r\n\r\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\r\n<ul class=\"leftpadding\">\r\n	<li>Rapidly identify and correct storage related outages</li>\r\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\r\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\r\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\r\n</ul>\r\n<strong>Virtualized Environment Monitoring</strong>\r\n\r\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\r\n\r\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\r\n<ul class=\"leftpadding\">\r\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\r\n	<li>Automatically correlating physical and virtual resources</li>\r\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\r\n</ul>\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-revision-v1','','','2014-05-19 09:02:33','2014-05-19 09:02:33','',26,'http://www.cssdelivers.com/26-revision-v1/',0,'revision','',0),(181,1,'2014-05-19 09:04:13','2014-05-19 09:04:13','<h3><strong>MONITORING PERFORMANCE</strong></h3>\r\n<ul>\r\n	<li>Protects and maintains IT landscape integrity</li>\r\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\r\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\r\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\r\n</ul>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\"><img class=\"alignnone size-full wp-image-177\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\" alt=\"optimize\" width=\"100\" height=\"73\" /></a>Monitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\r\n\r\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\r\n\r\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\r\n\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE ABOUT CSS MONITORING SERVICES</a>                                   <a title=\"Products\" href=\"http://www.cssdelivers.com/products.htm\">LEARN MORE ABOUT NIMSOFT MONITORING SOLUTONS</a>\r\n\r\n<strong>Application Monitoring</strong>\r\n\r\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\r\n\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\r\n<ul class=\"leftpadding\">\r\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\r\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\r\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\r\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\r\n</ul>\r\n<strong>Deep Application Monitoring</strong>\r\n\r\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\r\n<ul class=\"leftpadding\">\r\n	<li>Bespoke Application Monitoring</li>\r\n</ul>\r\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\r\n\r\n<strong>Infrastructure Monitoring</strong>\r\n\r\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\r\n\r\n<strong>Cloud Monitoring</strong>\r\n\r\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\r\n\r\n<strong>Database Monitoring</strong>\r\n\r\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\r\n\r\n<strong>Network Monitoring</strong>\r\n\r\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\r\n\r\n<strong>Server Monitoring</strong>\r\n\r\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\r\n\r\n<strong>Storage Monitoring</strong>\r\n\r\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\r\n\r\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\r\n<ul class=\"leftpadding\">\r\n	<li>Rapidly identify and correct storage related outages</li>\r\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\r\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\r\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\r\n</ul>\r\n<strong>Virtualized Environment Monitoring</strong>\r\n\r\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\r\n\r\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\r\n<ul class=\"leftpadding\">\r\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\r\n	<li>Automatically correlating physical and virtual resources</li>\r\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\r\n</ul>\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-revision-v1','','','2014-05-19 09:04:13','2014-05-19 09:04:13','',26,'http://www.cssdelivers.com/26-revision-v1/',0,'revision','',0),(182,1,'2014-05-19 09:12:14','2014-05-19 09:12:14','<h3>MINIMIZE RISK, MAXIMIZE INFRASTRUCTURE PERFORMANCE, RELIABILITY:</h3>\r\n<ul>\r\n	<li>Ensure value in IT services through professional planning, designing, developing, delivering and optimizing assets</li>\r\n	<li>Support and enable business goals, not just technology</li>\r\n	<li>Apply a ‘lifecycle’ approach to IT services</li>\r\n	<li>Effective change management expertise</li>\r\n	<li>Accelerate IT responsiveness and innovation</li>\r\n	<li>Maintain accredited ISO20000 standards and Service Desk Institute best practices</li>\r\n	<li>Precision budgeting for all your technology service and support.</li>\r\n</ul>\r\nAt CSS, Service Management (ITSM/ITIL) is not about plugging-in devices but supporting an organization’s business vision through the skilled management and alignment of its technology and related services.\r\n\r\nIT can be a labyrinthine, complex beast with many moving parts, dozen upon dozen of requirements, needs, implications, options and alternatives. It is an orchestra that requires a conductor who understands the interpolation and bigger picture of a well-played symphony, but can still hear if a single instrument is out of tune.\r\n\r\nCSS can strategically align your assets to meet business needs, enable greater productivity and improve service to users, partners, vendors and customers. We maintain a great respect for your investment in infrastructure and work with you to streamline service and <strong>reduce IT costs across the board</strong>. For your IT investment to provide value, the resulting IT service must be <em>well planned, well designed, well managed and well delivered</em>…<strong><em>and CSS delivers!</em></strong>\r\n\r\n<strong><em> </em></strong>\r\n\r\nWe believe in:\r\n\r\n<ul class=\"leftpadding\">\r\n	<li><strong>Service strategy: </strong>collaboration between business strategists and IT to develop IT service strategies that support the business strategy</li>\r\n	<li><strong>Service design:</strong> designing the overarching IT architecture and each IT service to meet customers’ business objectives by being both fit for purpose and fit for use</li>\r\n	<li><strong>Service transition:</strong> managing and controlling changes into the live IT operational environment, including the development and transition of new or changed IT services</li>\r\n	<li><strong>Service operation:</strong> delivering and supporting operational IT services in such a way that they meet business needs and expectations and deliver forecasted business benefits</li>\r\n	<li><strong>Continual service improvement: </strong>learning from experience and adopting an approach which ensures continual improvement of IT services.</li>\r\n</ul>\r\n<strong>The added benefits of CSS ITIL:</strong>\r\n\r\nFrom a business perspective, the adoption of ITIL practices by IT service providers – whether in-house providers or external suppliers – ensures many benefits, including:\r\n<ul class=\"leftpadding\">\r\n	<li>IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives</li>\r\n	<li>Known and manageable IT costs, ensuring the business better plans its finances</li>\r\n	<li>Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users</li>\r\n	<li>Financial savings from improved resource management and reduced rework</li>\r\n	<li>More effective change management, enabling the business to keep pace with change and drive business change to its advantage</li>\r\n	<li>Improved user and customer satisfaction with IT</li>\r\n</ul>\r\nImproved end-customer perception and brand image','Service Management ','','inherit','open','open','','92-autosave-v1','','','2014-05-19 09:12:14','2014-05-19 09:12:14','',92,'http://www.cssdelivers.com/92-autosave-v1/',0,'revision','',0),(183,1,'2014-05-19 09:11:21','2014-05-19 09:11:21','<h3>MINIMIZE RISK, MAXIMIZE INFRASTRUCTURE PERFORMANCE, RELIABILITY:</h3>\r\n<ul>\r\n	<li>Ensure value in IT services through professional planning, designing, developing, delivering and optimizing assets</li>\r\n	<li>Support and enable business goals, not just technology</li>\r\n	<li>Apply a ‘lifecycle’ approach to IT services</li>\r\n	<li>Effective change management expertise</li>\r\n	<li>Accelerate IT responsiveness and innovation</li>\r\n	<li>Maintain accredited ISO20000 standards and Service Desk Institute best practices</li>\r\n	<li>Precision budgeting for all your technology service and support.</li>\r\n</ul>\r\nAt CSS, Service Management (ITSM/ITIL) is not about plugging-in devices but supporting an organization’s business vision through the skilled management and alignment of its technology and related services.\r\n\r\nIT can be a labyrinthine, complex beast with many moving parts, dozen upon dozen of requirements, needs, implications, options and alternatives. It is an orchestra that requires a conductor who understands the interpolation and bigger picture of a well-played symphony, but can still hear if a single instrument is out of tune.\r\n\r\nCSS can strategically align your assets to meet business needs, enable greater productivity and improve service to users, partners, vendors and customers. We maintain a great respect for your investment in infrastructure and work with you to streamline service and <strong>reduce IT costs across the board</strong>. For your IT investment to provide value, the resulting IT service must be <em>well planned, well designed, well managed and well delivered</em>…<strong><em>and CSS delivers!</em></strong>\r\n\r\n<strong><em> </em></strong>\r\n\r\nWe believe in:\r\n\r\n<ul class=\"leftpadding\">\r\n	<li><strong>Service strategy: </strong>collaboration between business strategists and IT to develop IT service strategies that support the business strategy</li>\r\n	<li><strong>Service design:</strong> designing the overarching IT architecture and each IT service to meet customers’ business objectives by being both fit for purpose and fit for use</li>\r\n	<li><strong>Service transition:</strong> managing and controlling changes into the live IT operational environment, including the development and transition of new or changed IT services</li>\r\n	<li><strong>Service operation:</strong> delivering and supporting operational IT services in such a way that they meet business needs and expectations and deliver forecasted business benefits</li>\r\n	<li><strong>Continual service improvement: </strong>learning from experience and adopting an approach which ensures continual improvement of IT services.</li>\r\n</ul>\r\n<strong>The added benefits of CSS ITIL:</strong>\r\n\r\nFrom a business perspective, the adoption of ITIL practices by IT service providers – whether in-house providers or external suppliers – ensures many benefits, including:\r\n<ul class=\"leftpadding\">\r\n	<li>IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives</li>\r\n	<li>Known and manageable IT costs, ensuring the business better plans its finances</li>\r\n	<li>Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users</li>\r\n	<li>Financial savings from improved resource management and reduced rework</li>\r\n	<li>More effective change management, enabling the business to keep pace with change and drive business change to its advantage</li>\r\n	<li>Improved user and customer satisfaction with IT</li>\r\n</ul>\r\nImproved end-customer perception and brand image','Service Management ','','inherit','open','open','','92-revision-v1','','','2014-05-19 09:11:21','2014-05-19 09:11:21','',92,'http://www.cssdelivers.com/92-revision-v1/',0,'revision','',0),(184,1,'2014-05-19 09:12:50','2014-05-19 09:12:50','<h3>MINIMIZE RISK, MAXIMIZE INFRASTRUCTURE PERFORMANCE, RELIABILITY:</h3>\r\n<ul>\r\n	<li>Ensure value in IT services through professional planning, designing, developing, delivering and optimizing assets</li>\r\n	<li>Support and enable business goals, not just technology</li>\r\n	<li>Apply a ‘lifecycle’ approach to IT services</li>\r\n	<li>Effective change management expertise</li>\r\n	<li>Accelerate IT responsiveness and innovation</li>\r\n	<li>Maintain accredited ISO20000 standards and Service Desk Institute best practices</li>\r\n	<li>Precision budgeting for all your technology service and support.</li>\r\n</ul>\r\nAt CSS, Service Management (ITSM/ITIL) is not about plugging-in devices but supporting an organization’s business vision through the skilled management and alignment of its technology and related services.\r\n\r\nIT can be a labyrinthine, complex beast with many moving parts, dozen upon dozen of requirements, needs, implications, options and alternatives. It is an orchestra that requires a conductor who understands the interpolation and bigger picture of a well-played symphony, but can still hear if a single instrument is out of tune.\r\n\r\nCSS can strategically align your assets to meet business needs, enable greater productivity and improve service to users, partners, vendors and customers. We maintain a great respect for your investment in infrastructure and work with you to streamline service and <strong>reduce IT costs across the board</strong>. For your IT investment to provide value, the resulting IT service must be <em>well planned, well designed, well managed and well delivered</em>…<strong><em>and CSS delivers!</em></strong>\r\n\r\nWe believe in:\r\n<ul class=\"leftpadding\">\r\n	<li><strong>Service strategy: </strong>collaboration between business strategists and IT to develop IT service strategies that support the business strategy</li>\r\n	<li><strong>Service design:</strong> designing the overarching IT architecture and each IT service to meet customers’ business objectives by being both fit for purpose and fit for use</li>\r\n	<li><strong>Service transition:</strong> managing and controlling changes into the live IT operational environment, including the development and transition of new or changed IT services</li>\r\n	<li><strong>Service operation:</strong> delivering and supporting operational IT services in such a way that they meet business needs and expectations and deliver forecasted business benefits</li>\r\n	<li><strong>Continual service improvement: </strong>learning from experience and adopting an approach which ensures continual improvement of IT services.</li>\r\n</ul>\r\n<strong>The added benefits of CSS ITIL:</strong>\r\n\r\nFrom a business perspective, the adoption of ITIL practices by IT service providers – whether in-house providers or external suppliers – ensures many benefits, including:\r\n<ul class=\"leftpadding\">\r\n	<li>IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives</li>\r\n	<li>Known and manageable IT costs, ensuring the business better plans its finances</li>\r\n	<li>Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users</li>\r\n	<li>Financial savings from improved resource management and reduced rework</li>\r\n	<li>More effective change management, enabling the business to keep pace with change and drive business change to its advantage</li>\r\n	<li>Improved user and customer satisfaction with IT</li>\r\n</ul>\r\nImproved end-customer perception and brand image','Service Management ','','inherit','open','open','','92-revision-v1','','','2014-05-19 09:12:50','2014-05-19 09:12:50','',92,'http://www.cssdelivers.com/92-revision-v1/',0,'revision','',0),(185,1,'2014-05-19 09:13:50','2014-05-19 09:13:50','<h3>MINIMIZE RISK, MAXIMIZE INFRASTRUCTURE PERFORMANCE, RELIABILITY:</h3>\r\n<ul>\r\n	<li>Ensure value in IT services through professional planning, designing, developing, delivering and optimizing assets</li>\r\n	<li>Support and enable business goals, not just technology</li>\r\n	<li>Apply a ‘lifecycle’ approach to IT services</li>\r\n	<li>Effective change management expertise</li>\r\n	<li>Accelerate IT responsiveness and innovation</li>\r\n	<li>Maintain accredited ISO20000 standards and Service Desk Institute best practices</li>\r\n	<li>Precision budgeting for all your technology service and support.</li>\r\n</ul>\r\nAt CSS, Service Management (ITSM/ITIL) is not about plugging-in devices but supporting an organization’s business vision through the skilled management and alignment of its technology and related services.\r\n\r\nIT can be a labyrinthine, complex beast with many moving parts, dozen upon dozen of requirements, needs, implications, options and alternatives. It is an orchestra that requires a conductor who understands the interpolation and bigger picture of a well-played symphony, but can still hear if a single instrument is out of tune.\r\n\r\nCSS can strategically align your assets to meet business needs, enable greater productivity and improve service to users, partners, vendors and customers. We maintain a great respect for your investment in infrastructure and work with you to streamline service and <strong>reduce IT costs across the board</strong>. For your IT investment to provide value, the resulting IT service must be <em>well planned, well designed, well managed and well delivered</em>…<strong><em>and CSS delivers!</em></strong>\r\n\r\nWe believe in:\r\n<ul class=\"leftpadding\">\r\n	<li><strong>Service strategy: </strong>collaboration between business strategists and IT to develop IT service strategies that support the business strategy</li>\r\n	<li><strong>Service design:</strong> designing the overarching IT architecture and each IT service to meet customers’ business objectives by being both fit for purpose and fit for use</li>\r\n	<li><strong>Service transition:</strong> managing and controlling changes into the live IT operational environment, including the development and transition of new or changed IT services</li>\r\n	<li><strong>Service operation:</strong> delivering and supporting operational IT services in such a way that they meet business needs and expectations and deliver forecasted business benefits</li>\r\n	<li><strong>Continual service improvement: </strong>learning from experience and adopting an approach which ensures continual improvement of IT services.</li>\r\n</ul>\r\n<strong>The added benefits of CSS ITIL:</strong>\r\n\r\nFrom a business perspective, the adoption of ITIL practices by IT service providers – whether in-house providers or external suppliers – ensures many benefits, including:\r\n<ul class=\"leftpadding\">\r\n	<li>IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives</li>\r\n	<li>Known and manageable IT costs, ensuring the business better plans its finances</li>\r\n	<li>Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users</li>\r\n	<li>Financial savings from improved resource management and reduced rework</li>\r\n	<li>More effective change management, enabling the business to keep pace with change and drive business change to its advantage</li>\r\n	<li>Improved user and customer satisfaction with IT</li>\r\n	<li>Improved end-customer perception and brand image</li>\r\n</ul>\r\n','Service Management ','','inherit','open','open','','92-revision-v1','','','2014-05-19 09:13:50','2014-05-19 09:13:50','',92,'http://www.cssdelivers.com/92-revision-v1/',0,'revision','',0),(186,1,'2014-05-19 09:17:57','2014-05-19 09:17:57','','download','','inherit','open','open','','download-2','','','2014-05-19 09:17:57','2014-05-19 09:17:57','',0,'http://www.cssdelivers.com/wp-content/uploads/2014/05/download1.png',0,'attachment','image/png',0),(188,1,'2014-05-19 09:26:28','2014-05-19 09:26:28','','logo-list','','inherit','open','open','','logo-list','','','2014-05-19 09:26:28','2014-05-19 09:26:28','',28,'http://www.cssdelivers.com/wp-content/uploads/2014/05/logo-list.png',0,'attachment','image/png',0),(189,1,'2014-05-19 09:26:35','2014-05-19 09:26:35','<h3>CSS OFFERS A WEALTH OF OPPORTUNITY FOR YOU AND YOUR CLIENTS:</h3>\r\n<ul>\r\n	<li>Provide service augmentation for CA solutions outside of current scope</li>\r\n	<li>Enhance the level of support, integration and training services to meetunique client specifications</li>\r\n	<li>When the job exceeds your capacity or falls below certain scale thresholds</li>\r\n	<li>Expand portfolios to include various product and solution sets when needed</li>\r\n	<li>We respect the boundaries of our relationship—your client, your way!</li>\r\n</ul>\r\nWe are excited to explore partnerships with local, national and international organizations such as yours. We provide a variety of service desk and service management opportunities—as <strong>your service provider</strong>, as <strong>your</strong> <strong>solution integrator, </strong>or <strong>your</strong> <strong>solution expert</strong>…as <strong><em>your go-to guys</em></strong> to deliver value-added 24/7 support.\r\n\r\nEstablishing a relationship with CSS is the best and fastest way to build your company\'s reputation as a responsive, multi-faceted and cost-effective trusted advisor. We offer a natural complement of partnered services to help you succeed and meet the needs of <em>any sized client</em>. As a certified CA service provider (<em>Advanced</em>, <em>Specialty</em> and <em>Capacity</em>!), we are your resource to <strong>maximize profitability, optimize performance, and support scalability</strong>.\r\nAt CSS, we appreciate the key role that our partners play in our mutual success. We are wholly committed to providing you with the very best support programs backed by dedicated and responsive sales and IT teams to accelerate your business growth.\r\n\r\n<em>We’ll prove it</em>! Can we get started?\r\n\r\nWe look for organizations with a passion for excellence, who are innovative and care about providing exemplary service to clients, who don’t make excuses and, like us, will run through walls to ensure our partners succeed. Our motto, “we do what we say, and we say what we do,” should tell you everything about our culture and our desire. Whether your need is big or small; whether you are a service provider or consultant; whether your clients are multi-national enterprises or shops on the corner , as a CSS partner, you and your clients will always get our best. That’s a promise…and we’re willing to prove it.\r\n\r\n<strong>Meet some of our featured partners:</strong>\r\n\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/logo-list.png\"><img class=\"alignnone size-full wp-image-188\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/logo-list.png\" alt=\"logo-list\" width=\"222\" height=\"244\" /></a>\r\n\r\nLet’s add your logo to this list','YOUR PARTNER','','inherit','open','open','','28-revision-v1','','','2014-05-19 09:26:35','2014-05-19 09:26:35','',28,'http://www.cssdelivers.com/28-revision-v1/',0,'revision','',0),(191,1,'2014-05-20 06:36:57','2014-05-20 06:36:57','<h3>WE JUST DON’T SOLVE THE PROBLEMS, WE FIX THE ISSUES:</h3>\n<ul>\n	<li>Integrate and automate your incident, problem, change management processes</li>\n	<li>Promote self-service best practices through knowledge base</li>\n	<li>Manage requests and resolve issues from users, customers, visitors quickly</li>\n	<li>Reduce the number of calls and their costs through self-service</li>\n	<li>Keep users updated with current status of their requests</li>\n	<li>Find the root cause of problem to eliminate repeat incidents!</li>\n</ul>\nThe average cost of a service desk call is roughly 35-40 dollars. From password resets, application installations, access requests, updates, or a variety of escalating operational issues, support can be an expensive, 24/7 concern. However, by implementing and integrating a strong process into your service desk technology investment, the number of calls and their cost can drop dramatically\n\nService desk is not about creating tickets, resolution and escalation. It’s about <strong>maintaining the continuity of your company’s productivity and operational stability</strong>. CSS works side-by-side with you to discover the best way to define and manage the service request process. We help develop and deploy an effective self-service program whereby <em>users can easily find the answers and resolutions to the most routine issues</em>. Then your support team can concentrate on prioritizing higher value tasks, addressing pending threats and decipher more complex problems.\n\n<strong><em>If they’re calling, something’s already failed!</em></strong> As the central support lifeline across your enterprise, your service desk is responsible for several mission critical functions, so it’s your job to quickly, efficiently and effectively\n\nresolve the issue. As important, you must discover the root cause, so it doesn’t happen again. CSS Service Desk offering helps you prepare to <strong>engage the entire lifecycle of an incident</strong>. We align your service model with your support strategy so that you can <strong>prioritize and manage any incident from triage to resolution</strong>. To do this we focus on adapting the core elements to any service desk:\n<ul class=\"leftpadding\">\n	<li>Log all incidents and requests</li>\n	<li>Categorize and prioritizing them based on variable such as activity, impact, demand patterns/trends, exceptions</li>\n	<li>Automatically redirect appropriate issues to self service channels</li>\n	<li>Triage and diagnosis</li>\n	<li>Investigate root causes</li>\n	<li>Issue resolution and status communication</li>\n</ul>\nCSS recognizes your service desk has a responsibility to user satisfaction as much as it does the viability of the IT environment. This is why we <strong>unite, automate and apply</strong> a variety of strategies and capabilities to enable a more responsive, consistent and complete experience. CSS incorporates and optimizes several practices including\n\n[tabby title=\"Service Catalog &amp; Request Management\"]\n\nYour service catalog and request management portal is the best practice and centralized repository that maintains the available technology resources and offerings within an organization. For your users it is the portal to which they can begin their service request, or remediate their own issues quickly without involving IT. CSS helps you identify the necessary assets, protocols and tools to create a standardized and intuitive system so that users get what they need and IT can manage and guide the service delivery.\n\n&nbsp;\n\nFiltered from incidents, user requests are categorized and queued for approval. Everything from unlocking a license for a needed application to enabling the expedited payment of a purchase order or approving special discounted pricing, the request process streamlines the review by leveraging a workflow engine. This directs the request to the person in the organization empowered to grant the request. Based on unique identifiers and role-based permissions, the fulfillment of requests can be automatic or navigate through the appropriate chain of command. CSS works with you to define those interactions and integrates them into your service desk tool. It’s <strong>simply automating, facilitating and accelerating the process</strong> that would otherwise take days or weeks of sitting in somebody’s inbox, waiting to move to another person’s inbox before finally getting approval.\n\n[tabby title=\"Incident Management\"]\nEvery day someone forgets a password, clicks on something they shouldn’t, finds <em>the blue screen of death</em> staring them in the face, has trouble using an application, or a million other computer-related issues. We recognize it’s always a <em>hair-on-fire</em> situation, and your incident management process determines which fires to fight first. Incident Management is the structured methodology to restore normal service as quickly as possible, and to minimize the adverse impact on business operations.  Sometimes the resolution can be applied by the user themselves in the form of <strong>self-service</strong>. More complex issues are prioritized and analyzed by IT to address and remediate. As every enterprise is unique, how incidents are handled may be different. This includes what is considered <em>urgent</em>, when an issue requires escalation, if a specialist is required or other considerations to bring a “ticket” or incident to a successful conclusion, However, CSS brings considerable experience to provide insight and proven, real world best practices to realize a logging, prioritization, escalation and resolution process that meets your needs.\n\n[tabby title=\"Problem Management\"]\nThe big question is what’s causing the failure? Some issues require more than looking up routine responses in a knowledge base. Problem management is not about the “what” but rather the “how” and “why” of an incident. This requires a degree of investigation, observation, trial, testing, diagnosis and resolution. Problem Management is the process of <strong>finding and potentially preventing the root cause</strong> of a problem to eliminate or minimize the impact of similar incidents in the future. CSS helps simplify the process by leveraging your Service Desk technology to display an entire timeline of activities; so that the problem, action and resolution are applicable and properly documented…so you never have to reinvent the wheel!\n\n[tabby title=\"Change Management\"]\n\nThere’s the old axiom, the only constant is change. New users, new applications, patches, release updates, Experts say 70-80% of service disruption is caused when changes are being made. Without a defined IT change management process providing visibility and control, unauthorized changes cause service interruptions with an increasing impact on the profitability of the business. Change Management ensures that all changes are<strong> recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed</strong> in a controlled manner.  CSS designs, implements and optimizes your change management process so that\n<ul>\n	<li>Increases speed of IT change and enables greater business agility</li>\n	<li>Reduces cost and risk with fewer failed changes</li>\n	<li>Manages release deployment for greater efficiency and consistency</li>\n</ul>\nImproves infrastructure and quality of service\n\n[tabby title=\"CMDB\"]\n\nThe Configuration Management Database (CMDB) supports your business by providing accurate information and control across all assets and relationships that make up your organization’s infrastructure.  Configuration Management is to identifies, controls and accounts for service assets and configuration items (CIs), <strong>protecting and ensuring their integrity</strong> across the service lifecycle. It manages the <strong>ideal state image</strong> so that when new users, applications, devices and systems are added, they can be distributed under authorized and controlled conditions or restored and repaired should catastrophic failure occur. Configuration Management is also an important component of regulatory compliance in that clients are preserved securely in accords with the strict while maintaining consistent identity and access protocols.\n\n[tabby title=\"SLM\"]\n\nService Level Management (SLM) agrees and documents IT service targets with the business, and then monitors and produces reports on delivery against the agreed level of service.  The purpose of the SLM process is to ensure that all operational services and their performance are measured in a consistent, professional manner throughout the IT organization, and that the services and the reports produced meet the needs of the business and customers.\n\n[tabby title=\"Knowledge Management\"]\n\n[tabbyending]','Service Desk ','','inherit','open','open','','94-autosave-v1','','','2014-05-20 06:36:57','2014-05-20 06:36:57','',94,'http://www.cssdelivers.com/94-autosave-v1/',0,'revision','',0),(192,1,'2014-05-19 11:59:29','2014-05-19 11:59:29','<h3>WE JUST DON’T SOLVE THE PROBLEMS, WE FIX THE ISSUES:</h3>\r\n<ul>\r\n	<li>Integrate and automate your incident, problem, change management processes</li>\r\n	<li>Promote self-service best practices through knowledge base</li>\r\n	<li>Manage requests and resolve issues from users, customers, visitors quickly</li>\r\n	<li>Reduce the number of calls and their costs through self-service</li>\r\n	<li>Keep users updated with current status of their requests</li>\r\n	<li>Find the root cause of problem to eliminate repeat incidents!</li>\r\n</ul>\r\nThe average cost of a service desk call is roughly 35-40 dollars. From password resets, application installations, access requests, updates, or a variety of escalating operational issues, support can be an expensive, 24/7 concern. However, by implementing and integrating a strong process into your service desk technology investment, the number of calls and their cost can drop dramatically\r\n\r\nService desk is not about creating tickets, resolution and escalation. It’s about <strong>maintaining the continuity of your company’s productivity and operational stability</strong>. CSS works side-by-side with you to discover the best way to define and manage the service request process. We help develop and deploy an effective self-service program whereby <em>users can easily find the answers and resolutions to the most routine issues</em>. Then your support team can concentrate on prioritizing higher value tasks, addressing pending threats and decipher more complex problems.\r\n\r\n<strong><em>If they’re calling, something’s already failed!</em></strong> As the central support lifeline across your enterprise, your service desk is responsible for several mission critical functions, so it’s your job to quickly, efficiently and effectively\r\n\r\nresolve the issue. As important, you must discover the root cause, so it doesn’t happen again. CSS Service Desk offering helps you prepare to <strong>engage the entire lifecycle of an incident</strong>. We align your service model with your support strategy so that you can <strong>prioritize and manage any incident from triage to resolution</strong>. To do this we focus on adapting the core elements to any service desk:\r\n<ul class=\"leftpadding\">\r\n	<li>Log all incidents and requests</li>\r\n	<li>Categorize and prioritizing them based on variable such as activity, impact, demand patterns/trends, exceptions</li>\r\n	<li>Automatically redirect appropriate issues to self service channels</li>\r\n	<li>Triage and diagnosis</li>\r\n	<li>Investigate root causes</li>\r\n	<li>Issue resolution and status communication</li>\r\n</ul>\r\nCSS recognizes your service desk has a responsibility to user satisfaction as much as it does the viability of the IT environment. This is why we <strong>unite, automate and apply</strong> a variety of strategies and capabilities to enable a more responsive, consistent and complete experience. CSS incorporates and optimizes several practices including\r\n\r\n[tabby title=\"Service Catalog &amp; Request Management\"]\r\n\r\nYour service catalog and request management portal is the best practice and centralized repository that maintains the available technology resources and offerings within an organization. For your users it is the portal to which they can begin their service request, or remediate their own issues quickly without involving IT. CSS helps you identify the necessary assets, protocols and tools to create a standardized and intuitive system so that users get what they need and IT can manage and guide the service delivery.\r\n\r\n&nbsp;\r\n\r\nFiltered from incidents, user requests are categorized and queued for approval. Everything from unlocking a license for a needed application to enabling the expedited payment of a purchase order or approving special discounted pricing, the request process streamlines the review by leveraging a workflow engine. This directs the request to the person in the organization empowered to grant the request. Based on unique identifiers and role-based permissions, the fulfillment of requests can be automatic or navigate through the appropriate chain of command. CSS works with you to define those interactions and integrates them into your service desk tool. It’s <strong>simply automating, facilitating and accelerating the process</strong> that would otherwise take days or weeks of sitting in somebody’s inbox, waiting to move to another person’s inbox before finally getting approval.\r\n\r\n[tabby title=\"Incident Management\"]\r\nEvery day someone forgets a password, clicks on something they shouldn’t, finds <em>the blue screen of death</em> staring them in the face, has trouble using an application, or a million other computer-related issues. We recognize it’s always a <em>hair-on-fire</em> situation, and your incident management process determines which fires to fight first. Incident Management is the structured methodology to restore normal service as quickly as possible, and to minimize the adverse impact on business operations.  Sometimes the resolution can be applied by the user themselves in the form of <strong>self-service</strong>. More complex issues are prioritized and analyzed by IT to address and remediate. As every enterprise is unique, how incidents are handled may be different. This includes what is considered <em>urgent</em>, when an issue requires escalation, if a specialist is required or other considerations to bring a “ticket” or incident to a successful conclusion, However, CSS brings considerable experience to provide insight and proven, real world best practices to realize a logging, prioritization, escalation and resolution process that meets your needs.\r\n\r\n[tabby title=\"Problem Management\"]\r\nThe big question is what’s causing the failure? Some issues require more than looking up routine responses in a knowledge base. Problem management is not about the “what” but rather the “how” and “why” of an incident. This requires a degree of investigation, observation, trial, testing, diagnosis and resolution. Problem Management is the process of <strong>finding and potentially preventing the root cause</strong> of a problem to eliminate or minimize the impact of similar incidents in the future. CSS helps simplify the process by leveraging your Service Desk technology to display an entire timeline of activities; so that the problem, action and resolution are applicable and properly documented…so you never have to reinvent the wheel!\r\n[tabbyending]','Service Desk ','','inherit','open','open','','94-revision-v1','','','2014-05-19 11:59:29','2014-05-19 11:59:29','',94,'http://www.cssdelivers.com/94-revision-v1/',0,'revision','',0),(193,1,'2014-05-20 06:30:35','2014-05-20 06:30:35','<h3>ADMINISTRATION ON DEMAND</h3>\r\n<ul>\r\n	<li>Manage your busy service desk, increase ticket resolution speed</li>\r\n	<li>Improve operational efficiencies with your own dedicated, multi-discipline expert</li>\r\n	<li>Real-time application and infrastructure performance monitoring, management</li>\r\n	<li>All the experience, all the attention; a fraction of the cost</li>\r\n</ul>\r\n\r\n<hr />\r\n\r\n<div class=\"row\"></div>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/streamline.png\"><img class=\"alignleft wp-image-73 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/streamline.png\" alt=\"streamline\" width=\"172\" height=\"122\" /></a>One of the realities of the post-recession aftermath is that consolidation and job fusion created a vacuum in the continuous tribal knowledge needed to <strong>effectively manage various aspects of your network infrastructure</strong>. It’s not an just an issue of doing more with less—but now companies are doing more with less with one arm tied behind its back. With all the daily fires that need your immediate attention, there simply aren’t enough hours in the day to address issues and performance management effectively. User and network issues haven’t disappeared, just the bandwidth to confidently and expediently manage and resolve them.\r\n\r\n<strong>CSS fills the gap and expands your limited resources</strong>. Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<strong>Our Admin-on-demand </strong>service works within <strong>your budget and scope of need</strong>. Whether you need monitoring triage or full support; temporary or ongoing services, our job is to allow you to work smarter, not harder. We focus on strengthening satsfaction for your end users by providing high-quality and responsive service…day or night.\r\n\r\nBottom line, when it goes wrong…<em>and it will</em>…you need someone knowledgeable, reliable and committed to your ongoing stability and success. And <strong>we’re ready to <em>prove</em> it!</strong>\r\n\r\n<strong>SERVICE DESK:     </strong>(<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">READ OUR CASE STUDY</a>)\r\n\r\nThe Service Desk provides a single, <strong>central point of contact</strong> for all users of IT.  The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities.\r\n\r\nRemember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE ABOUT CSS SERVICE DESK</a>\r\n\r\n<strong>SERVICE MANAGEMENT:</strong>    (<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">READ OUR CASE STUDY</a>)\r\n\r\nIT service management is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n<ul class=\"leftpadding\">\r\n	<li>The professional practice of planning, designing, developing, delivering and optimising IT services that are both fit for purpose and fit for use, thereby providing best value and return on investment for the organisation that uses them</li>\r\n	<li>A specialised discipline, which includes the processes, methods, activities, functions and roles that a service provider needs in order to deliver IT servcies which provide business value for customers</li>\r\n	<li>A growing profession of people, skilled and committed to delivering high-quality IT services which bring measurable value for businesses</li>\r\n</ul>\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE ABOUT SERVICE MANAGEMENT</a>','YOUR ADMIN','','inherit','open','open','','11-revision-v1','','','2014-05-20 06:30:35','2014-05-20 06:30:35','',11,'http://www.cssdelivers.com/11-revision-v1/',0,'revision','',0),(194,1,'2014-05-20 06:38:10','2014-05-20 06:38:10','<h3>WE JUST DON’T SOLVE THE PROBLEMS, WE FIX THE ISSUES:</h3>\r\n<ul>\r\n	<li>Integrate and automate your incident, problem, change management processes</li>\r\n	<li>Promote self-service best practices through knowledge base</li>\r\n	<li>Manage requests and resolve issues from users, customers, visitors quickly</li>\r\n	<li>Reduce the number of calls and their costs through self-service</li>\r\n	<li>Keep users updated with current status of their requests</li>\r\n	<li>Find the root cause of problem to eliminate repeat incidents!</li>\r\n</ul>\r\nThe average cost of a service desk call is roughly 35-40 dollars. From password resets, application installations, access requests, updates, or a variety of escalating operational issues, support can be an expensive, 24/7 concern. However, by implementing and integrating a strong process into your service desk technology investment, the number of calls and their cost can drop dramatically\r\n\r\nService desk is not about creating tickets, resolution and escalation. It’s about <strong>maintaining the continuity of your company’s productivity and operational stability</strong>. CSS works side-by-side with you to discover the best way to define and manage the service request process. We help develop and deploy an effective self-service program whereby <em>users can easily find the answers and resolutions to the most routine issues</em>. Then your support team can concentrate on prioritizing higher value tasks, addressing pending threats and decipher more complex problems.\r\n\r\n<strong><em>If they’re calling, something’s already failed!</em></strong> As the central support lifeline across your enterprise, your service desk is responsible for several mission critical functions, so it’s your job to quickly, efficiently and effectively\r\n\r\nresolve the issue. As important, you must discover the root cause, so it doesn’t happen again. CSS Service Desk offering helps you prepare to <strong>engage the entire lifecycle of an incident</strong>. We align your service model with your support strategy so that you can <strong>prioritize and manage any incident from triage to resolution</strong>. To do this we focus on adapting the core elements to any service desk:\r\n<ul class=\"leftpadding\">\r\n	<li>Log all incidents and requests</li>\r\n	<li>Categorize and prioritizing them based on variable such as activity, impact, demand patterns/trends, exceptions</li>\r\n	<li>Automatically redirect appropriate issues to self service channels</li>\r\n	<li>Triage and diagnosis</li>\r\n	<li>Investigate root causes</li>\r\n	<li>Issue resolution and status communication</li>\r\n</ul>\r\nCSS recognizes your service desk has a responsibility to user satisfaction as much as it does the viability of the IT environment. This is why we <strong>unite, automate and apply</strong> a variety of strategies and capabilities to enable a more responsive, consistent and complete experience. CSS incorporates and optimizes several practices including\r\n\r\n[tabby title=\"Service Catalog &amp; Request Management\"]\r\n\r\nYour service catalog and request management portal is the best practice and centralized repository that maintains the available technology resources and offerings within an organization. For your users it is the portal to which they can begin their service request, or remediate their own issues quickly without involving IT. CSS helps you identify the necessary assets, protocols and tools to create a standardized and intuitive system so that users get what they need and IT can manage and guide the service delivery.\r\n\r\n&nbsp;\r\n\r\nFiltered from incidents, user requests are categorized and queued for approval. Everything from unlocking a license for a needed application to enabling the expedited payment of a purchase order or approving special discounted pricing, the request process streamlines the review by leveraging a workflow engine. This directs the request to the person in the organization empowered to grant the request. Based on unique identifiers and role-based permissions, the fulfillment of requests can be automatic or navigate through the appropriate chain of command. CSS works with you to define those interactions and integrates them into your service desk tool. It’s <strong>simply automating, facilitating and accelerating the process</strong> that would otherwise take days or weeks of sitting in somebody’s inbox, waiting to move to another person’s inbox before finally getting approval.\r\n\r\n[tabby title=\"Incident Management\"]\r\nEvery day someone forgets a password, clicks on something they shouldn’t, finds <em>the blue screen of death</em> staring them in the face, has trouble using an application, or a million other computer-related issues. We recognize it’s always a <em>hair-on-fire</em> situation, and your incident management process determines which fires to fight first. Incident Management is the structured methodology to restore normal service as quickly as possible, and to minimize the adverse impact on business operations.  Sometimes the resolution can be applied by the user themselves in the form of <strong>self-service</strong>. More complex issues are prioritized and analyzed by IT to address and remediate. As every enterprise is unique, how incidents are handled may be different. This includes what is considered <em>urgent</em>, when an issue requires escalation, if a specialist is required or other considerations to bring a “ticket” or incident to a successful conclusion, However, CSS brings considerable experience to provide insight and proven, real world best practices to realize a logging, prioritization, escalation and resolution process that meets your needs.\r\n\r\n[tabby title=\"Problem Management\"]\r\nThe big question is what’s causing the failure? Some issues require more than looking up routine responses in a knowledge base. Problem management is not about the “what” but rather the “how” and “why” of an incident. This requires a degree of investigation, observation, trial, testing, diagnosis and resolution. Problem Management is the process of <strong>finding and potentially preventing the root cause</strong> of a problem to eliminate or minimize the impact of similar incidents in the future. CSS helps simplify the process by leveraging your Service Desk technology to display an entire timeline of activities; so that the problem, action and resolution are applicable and properly documented…so you never have to reinvent the wheel!\r\n\r\n[tabby title=\"Change Management\"]\r\nThere’s the old axiom, the only constant is change. New users, new applications, patches, release updates, Experts say 70-80% of service disruption is caused when changes are being made. Without a defined IT change management process providing visibility and control, unauthorized changes cause service interruptions with an increasing impact on the profitability of the business. Change Management ensures that all changes are<strong> recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed</strong> in a controlled manner.  CSS designs, implements and optimizes your change management process so that\r\n<ul class=\"leftpadding\">\r\n	<li>Increases speed of IT change and enables greater business agility</li>\r\n	<li>Reduces cost and risk with fewer failed changes</li>\r\n	<li>Manages release deployment for greater efficiency and consistency</li>\r\n</ul>\r\nImproves infrastructure and quality of service\r\n\r\n[tabby title=\"CMDB\"]\r\nThe Configuration Management Database (CMDB) supports your business by providing accurate information and control across all assets and relationships that make up your organization’s infrastructure.  Configuration Management is to identifies, controls and accounts for service assets and configuration items (CIs), <strong>protecting and ensuring their integrity</strong> across the service lifecycle. It manages the <strong>ideal state image</strong> so that when new users, applications, devices and systems are added, they can be distributed under authorized and controlled conditions or restored and repaired should catastrophic failure occur. Configuration Management is also an important component of regulatory compliance in that clients are preserved securely in accords with the strict while maintaining consistent identity and access protocols.\r\n\r\n[tabby title=\"SLM\"]\r\nService Level Management (SLM) agrees and documents IT service targets with the business, and then monitors and produces reports on delivery against the agreed level of service.  The purpose of the SLM process is to ensure that all operational services and their performance are measured in a consistent, professional manner throughout the IT organization, and that the services and the reports produced meet the needs of the business and customers.\r\n\r\n[tabby title=\"Knowledge Management\"]\r\nThe purpose of Knowledge Management is to ensure that the <strong>right person has the right knowledge, at the right time </strong>to deliver and support the services required by the business. This delivers more efficient services with improved quality, clear and common understanding of the value provided by services, and relevant information that is always available.\r\n\r\n[tabbyending]','Service Desk ','','inherit','open','open','','94-revision-v1','','','2014-05-20 06:38:10','2014-05-20 06:38:10','',94,'http://www.cssdelivers.com/94-revision-v1/',0,'revision','',0),(195,1,'2014-05-20 06:39:43','2014-05-20 06:39:43','<h3>WE JUST DON’T SOLVE THE PROBLEMS, WE FIX THE ISSUES:</h3>\r\n<ul>\r\n	<li>Integrate and automate your incident, problem, change management processes</li>\r\n	<li>Promote self-service best practices through knowledge base</li>\r\n	<li>Manage requests and resolve issues from users, customers, visitors quickly</li>\r\n	<li>Reduce the number of calls and their costs through self-service</li>\r\n	<li>Keep users updated with current status of their requests</li>\r\n	<li>Find the root cause of problem to eliminate repeat incidents!</li>\r\n</ul>\r\nThe average cost of a service desk call is roughly 35-40 dollars. From password resets, application installations, access requests, updates, or a variety of escalating operational issues, support can be an expensive, 24/7 concern. However, by implementing and integrating a strong process into your service desk technology investment, the number of calls and their cost can drop dramatically\r\n\r\nService desk is not about creating tickets, resolution and escalation. It’s about <strong>maintaining the continuity of your company’s productivity and operational stability</strong>. CSS works side-by-side with you to discover the best way to define and manage the service request process. We help develop and deploy an effective self-service program whereby <em>users can easily find the answers and resolutions to the most routine issues</em>. Then your support team can concentrate on prioritizing higher value tasks, addressing pending threats and decipher more complex problems.\r\n\r\n<strong><em>If they’re calling, something’s already failed!</em></strong> As the central support lifeline across your enterprise, your service desk is responsible for several mission critical functions, so it’s your job to quickly, efficiently and effectively\r\n\r\nresolve the issue. As important, you must discover the root cause, so it doesn’t happen again. CSS Service Desk offering helps you prepare to <strong>engage the entire lifecycle of an incident</strong>. We align your service model with your support strategy so that you can <strong>prioritize and manage any incident from triage to resolution</strong>. To do this we focus on adapting the core elements to any service desk:\r\n<ul class=\"leftpadding\">\r\n	<li>Log all incidents and requests</li>\r\n	<li>Categorize and prioritizing them based on variable such as activity, impact, demand patterns/trends, exceptions</li>\r\n	<li>Automatically redirect appropriate issues to self service channels</li>\r\n	<li>Triage and diagnosis</li>\r\n	<li>Investigate root causes</li>\r\n	<li>Issue resolution and status communication</li>\r\n</ul>\r\nCSS recognizes your service desk has a responsibility to user satisfaction as much as it does the viability of the IT environment. This is why we <strong>unite, automate and apply</strong> a variety of strategies and capabilities to enable a more responsive, consistent and complete experience. CSS incorporates and optimizes several practices including\r\n\r\n[tabby title=\"Service Catalog &amp; Request Management\"]\r\nYour service catalog and request management portal is the best practice and centralized repository that maintains the available technology resources and offerings within an organization. For your users it is the portal to which they can begin their service request, or remediate their own issues quickly without involving IT. CSS helps you identify the necessary assets, protocols and tools to create a standardized and intuitive system so that users get what they need and IT can manage and guide the service delivery.\r\n\r\nFiltered from incidents, user requests are categorized and queued for approval. Everything from unlocking a license for a needed application to enabling the expedited payment of a purchase order or approving special discounted pricing, the request process streamlines the review by leveraging a workflow engine. This directs the request to the person in the organization empowered to grant the request. Based on unique identifiers and role-based permissions, the fulfillment of requests can be automatic or navigate through the appropriate chain of command. CSS works with you to define those interactions and integrates them into your service desk tool. It’s <strong>simply automating, facilitating and accelerating the process</strong> that would otherwise take days or weeks of sitting in somebody’s inbox, waiting to move to another person’s inbox before finally getting approval.\r\n\r\n[tabby title=\"Incident Management\"]\r\nEvery day someone forgets a password, clicks on something they shouldn’t, finds <em>the blue screen of death</em> staring them in the face, has trouble using an application, or a million other computer-related issues. We recognize it’s always a <em>hair-on-fire</em> situation, and your incident management process determines which fires to fight first. Incident Management is the structured methodology to restore normal service as quickly as possible, and to minimize the adverse impact on business operations.  Sometimes the resolution can be applied by the user themselves in the form of <strong>self-service</strong>. More complex issues are prioritized and analyzed by IT to address and remediate. As every enterprise is unique, how incidents are handled may be different. This includes what is considered <em>urgent</em>, when an issue requires escalation, if a specialist is required or other considerations to bring a “ticket” or incident to a successful conclusion, However, CSS brings considerable experience to provide insight and proven, real world best practices to realize a logging, prioritization, escalation and resolution process that meets your needs.\r\n\r\n[tabby title=\"Problem Management\"]\r\nThe big question is what’s causing the failure? Some issues require more than looking up routine responses in a knowledge base. Problem management is not about the “what” but rather the “how” and “why” of an incident. This requires a degree of investigation, observation, trial, testing, diagnosis and resolution. Problem Management is the process of <strong>finding and potentially preventing the root cause</strong> of a problem to eliminate or minimize the impact of similar incidents in the future. CSS helps simplify the process by leveraging your Service Desk technology to display an entire timeline of activities; so that the problem, action and resolution are applicable and properly documented…so you never have to reinvent the wheel!\r\n\r\n[tabby title=\"Change Management\"]\r\nThere’s the old axiom, the only constant is change. New users, new applications, patches, release updates, Experts say 70-80% of service disruption is caused when changes are being made. Without a defined IT change management process providing visibility and control, unauthorized changes cause service interruptions with an increasing impact on the profitability of the business. Change Management ensures that all changes are<strong> recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed</strong> in a controlled manner.  CSS designs, implements and optimizes your change management process so that\r\n<ul class=\"leftpadding\">\r\n	<li>Increases speed of IT change and enables greater business agility</li>\r\n	<li>Reduces cost and risk with fewer failed changes</li>\r\n	<li>Manages release deployment for greater efficiency and consistency</li>\r\n</ul>\r\nImproves infrastructure and quality of service\r\n\r\n[tabby title=\"CMDB\"]\r\nThe Configuration Management Database (CMDB) supports your business by providing accurate information and control across all assets and relationships that make up your organization’s infrastructure.  Configuration Management is to identifies, controls and accounts for service assets and configuration items (CIs), <strong>protecting and ensuring their integrity</strong> across the service lifecycle. It manages the <strong>ideal state image</strong> so that when new users, applications, devices and systems are added, they can be distributed under authorized and controlled conditions or restored and repaired should catastrophic failure occur. Configuration Management is also an important component of regulatory compliance in that clients are preserved securely in accords with the strict while maintaining consistent identity and access protocols.\r\n\r\n[tabby title=\"SLM\"]\r\nService Level Management (SLM) agrees and documents IT service targets with the business, and then monitors and produces reports on delivery against the agreed level of service.  The purpose of the SLM process is to ensure that all operational services and their performance are measured in a consistent, professional manner throughout the IT organization, and that the services and the reports produced meet the needs of the business and customers.\r\n\r\n[tabby title=\"Knowledge Management\"]\r\nThe purpose of Knowledge Management is to ensure that the <strong>right person has the right knowledge, at the right time </strong>to deliver and support the services required by the business. This delivers more efficient services with improved quality, clear and common understanding of the value provided by services, and relevant information that is always available.\r\n\r\n[tabbyending]','Service Desk ','','inherit','open','open','','94-revision-v1','','','2014-05-20 06:39:43','2014-05-20 06:39:43','',94,'http://www.cssdelivers.com/94-revision-v1/',0,'revision','',0),(196,1,'2014-06-30 22:14:29','2014-06-30 22:14:29','<h3><strong>SCHEDULE YOUR DEMO TODAY…WE”RE READY TO PROVE OUR VALUE</strong></h3>\nYou can read a hundred white papers, or research the benefits and ROI of effective help desk, but when the rubber meets the road you need a <strong>knowledgeable and reliable partner you can</strong> <strong>trust</strong>; one with the necessary expertise; one that is as committed to your success as you are. And the only way to do that, is <em>to let us prove it!</em> <strong>We do what we say and, we say what we do.</strong>\n\nSimply fill out the form below and one of our analysts will contact you to answer your questions, provide you a quote, and/or confirm a time and date to demo our offerings and discuss how we can <strong>solve your IT needs:</strong>\n<div id=\"contact\">\n<div id=\"message\"></div>\n[contact-form-7 id=\"225\" title=\"Demo Form\"]\n\n</div>','Proving it! ','','inherit','open','open','','36-autosave-v1','','','2014-06-30 22:14:29','2014-06-30 22:14:29','',36,'http://www.cssdelivers.com/36-autosave-v1/',0,'revision','',0),(197,1,'2014-05-20 07:08:43','2014-05-20 07:08:43','','Proving it! ','','inherit','open','open','','36-revision-v1','','','2014-05-20 07:08:43','2014-05-20 07:08:43','',36,'http://www.cssdelivers.com/36-revision-v1/',0,'revision','',0),(198,1,'2014-05-20 07:10:52','2014-05-20 07:10:52','<h3><strong>RESOURCES</strong></h3>\r\nCSS is your premier source for information on IT service management solutions.Please explore our resource links in hopes that it provides insight and information on how CSS can help your company achieve its goals.\r\n<ul>\r\n	<li>This month’s featured article:<a href=\"http://www.comparehelpdesk.com/article/top-10-help-desk-best-practices/\">Top 10 Service Desk Best Practices</a></li>\r\n	<li>This month’s featured Partner: <a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">Partner X</a></li>\r\n	<li>This month’s featured Product: <a title=\"Products\" href=\"http://www.cssdelivers.com/products.htm\">(x)matters</a></li>\r\n	<li>Read our blog: <a title=\"News\" href=\"http://www.cssdelivers.com/news.htm\">Here</a></li>\r\n</ul>\r\n<ul>\r\n<ol>WHITE PAPERS</ol>\r\n<ol>PRODUCT DATA SHEETS</ol>\r\n<ol>SERVICE SOLUTIONS DATA SHEETS</ol>\r\n<ol>VIDEOS/WEBINAR RECORDINGS</ol>\r\n<ol>PRESENTATIONS</ol>\r\n<ol>CASE STUDIES/USE CASES</ol>\r\n</ul>','YOUR LIBRARY ','','inherit','open','open','','38-revision-v1','','','2014-05-20 07:10:52','2014-05-20 07:10:52','',38,'http://www.cssdelivers.com/38-revision-v1/',0,'revision','',0),(199,1,'2014-05-20 07:12:16','2014-05-20 07:12:16','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring.jpg\"><img class=\"alignnone size-medium wp-image-149\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" /></a>The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\"><img class=\"alignnone size-full wp-image-152\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" /></a>The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring.jpg\"><img class=\"alignnone size-medium wp-image-155\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" /></a>At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\nLEARN MORE  <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\"><img class=\"alignnone size-full wp-image-157\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" /></a>One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1.jpg\"><img class=\"alignnone size-medium wp-image-158\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1.jpg\" alt=\"phill\" width=\"207\" height=\"246\" /></a>Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\"><img class=\"alignnone size-full wp-image-159\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" /></a>Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\nLEARN MORE     <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\"><img class=\"alignnone size-full wp-image-160\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" /></a>As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\nLEARN MORE    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-20 07:12:16','2014-05-20 07:12:16','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(200,1,'2014-05-20 07:15:31','2014-05-20 07:15:31','<h3>THE RIGHT TOOL FOR THE RIGHT JOB</h3>\r\n<ul>\r\n	<li>Addressing the vast lifecycle of your IT environment including service desk, ITIL, ITSM, client management, asset management, security, correlation, PPM and much more</li>\r\n	<li>Certified solution provider for all our offerings</li>\r\n	<li>Deep product knowledge for each solution</li>\r\n	<li>Quick and professional deployment lowers your TCO</li>\r\n</ul>\r\nWith specific goals and tight budgets, you don’t have the luxury to try a solution only to find it doesn’t meet your needs. CSS is a solution partner for a wide spectrum of tools and brands. Based on your specifications and objectives, we can help you choose the right tool for the right job and <strong>accelerate ROI by getting it up and running quickly and integrated into your daily usage practice</strong>.\r\n\r\nHere are our current solution offerings:\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/nim.jpg\"><img class=\"alignnone size-full wp-image-123\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/nim.jpg\" alt=\"nim\" width=\"172\" height=\"58\" /></a></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Comprehensive and affordable <strong>true SAAS</strong> Service Desk and Service Management for enterprises, mid-market organizations</li>\r\n	<li>Manage business services and specific systems within your IT infrastructure, including network, servers, databases, apps, and virtualized environments.</li>\r\n	<li>Mobile and collaborative capabilities that can improve productivity for both analysts and business users</li>\r\n	<li>Download, deploy, monitor and report on your most critical devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nNimsoft helps you gain the visibility and control you need to realize maximum business advantage from your IT services and investments. Nimsoft offers the capabilities and expertise you need to enjoy a unified view of all your business services, whether they’re based in the cloud, in the data center, or a mix of the two.\r\n\r\nThe Nimsoft IT management as a service (MaaS) solution includes comprehensive monitoring and IT service management functionality—integrated capabilities that enable continual infrastructure optimization and accelerated problem resolution.<a href=\"http://www.ca.com/us/intellicenter/ca-nimsoft-service-desk.aspx\"> LEARN MORE HERE</a>\r\n\r\n<strong>Nimsoft Service Desk\r\n</strong>Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives. It equips IT teams with capabilities for optimizing service management functionality—while eliminating the complexity, coding, and cost associated with overly complex service desk platforms that do not meet today\'s business requirements. This SaaS-based solution is easy to configure to the needs of your business, fast to deploy and straight forward to adapt as needs change. Part of the CA Nimsoft family of IT management-as-a-service solutions, CA Nimsoft Service Desk can leverage the monitoring information collected by CA Nimsoft Monitor, speeding the detection and escalation of issues and allowing you to provide better quality service—faster and cheaper..\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/fr.jpg\"><img class=\"alignnone size-full wp-image-127\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/fr.jpg\" alt=\"fr\" width=\"171\" height=\"49\" /></a></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Hybrid IT includes on-premise and cloud based suite including client and service management driven by your best practices</li>\r\n	<li>With Heat Service Management you can easily <strong>request</strong> a service or change, <strong>plan</strong> for appropriate remediation measures, automatically <strong>approve</strong> and authorize the request, implement the <strong>change</strong> to your users,</li>\r\n	<li>Platform as a Service (PaaS)</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nFrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With its suite of HEAT applications, the solution provides a Service Catalog to the end user community for them to submit requests from any part of your business. HEAT ITSM will then enable you to manage the fulfillment of your request whilst also providing the management and delivery of your IT Services”\r\n\r\nFrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. FrontRange customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.\r\n\r\n<a href=\"http://www.frontrange.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 77px;\" border=\"0\" width=\"694\">\r\n<tbody>\r\n<tr>\r\n<td><a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/xm.jpg\"><img class=\"aligncenter wp-image-128 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/xm.jpg\" alt=\"xm\" width=\"171\" height=\"41\" /></a></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Targeted IT notifications</li>\r\n	<li>Enhanced business continuity through emergency alerts,</li>\r\n	<li>Proactive, directed communication to impacted users</li>\r\n	<li>Integrate communication into any monitoring system</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nxMatters is the relevance engine company.  We\'ve built the most advanced communication system on the market that lets you get the right messages delivered to the right people at the right time.  We work with the existing products and processes you have in place to ensure that when critical incidents occur, you can engage the right people to ensure the fastest time to closure.  The xMatters relevance engine technology lets you build communication applications that match your business processes so you only deliver what matters, when it matters.  More than 1000 companies use xMatters as an enterprise communication system and to drive their business processes forward.  Founded in 2000, global xMatters headquarters are in San Ramon, CA and European headquarters are in London, UK. <a href=\"http://www.xmatters.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 78px;\" border=\"0\" width=\"698\">\r\n<tbody>\r\n<tr>\r\n<td><a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/lu.jpg\"><img class=\"aligncenter wp-image-130 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/lu.jpg\" alt=\"lu\" width=\"171\" height=\"59\" /></a></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Scalable real-time and historical analytical capabilities offers advanced APM (application performance management) technology</li>\r\n	<li>IDs how IT changes impact the business and ability to assure service quality.</li>\r\n	<li>End User Experience Monitoring, Even on Mobile Devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nLucierna is a global provider of Application Performance Management across the application lifecycle for business critical Java, .NET &amp; PhP applications. Lucierna’s products are designed to protect software investments by simplifying maintenance and troubleshooting, dramatically reducing defect resolution time.\r\n\r\nIts flagship product, Antorcha, detects bottlenecks, crashes, critical exceptions (both handled and unhandled) and performance degradations of production applications.<a href=\"http://www.lucierna.com\"> LEARN MORE HERE</a>\r\n<table style=\"height: 220px;\" border=\"0\" width=\"708\">\r\n<tbody>\r\n<tr>\r\n<td><a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/bmc.jpg\"><img class=\"aligncenter wp-image-131 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/bmc.jpg\" alt=\"bmc\" width=\"171\" height=\"67\" /></a></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Self-Service with Virtual Agent</li>\r\n	<li>Change collision detection, powerful work management capabilities, approval matrix modeling and \"what-if\" analysis, you\'ll benefit from the most capable change and release management solution available.</li>\r\n	<li>Capture and automatically enforce your key contracts and warranties, and eliminate unwanted costs with a comprehensive software license management</li>\r\n	<li>Model and enforce SLAs, OLAs and Underpinning Contracts, from the simple to the highly complex</li>\r\n	<li>Model your business services, infrastructure and dependencies in the BMC Atrium CMDB and share the information across key ITSM processes</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Remedy</strong>\r\nEnterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This application suite provides seamless out-of-the-box workflow automation within and across proven IT Infrastructure Library (ITIL) best practices.\r\n\r\nOnly BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface. This unified approach, particularly when enhanced with other BMC solutions for managing IT infrastructure, provides proactive and continuous improvement of service availability, quality, and cost-effectiveness in complex enterprise environments.\r\n\r\n<strong>Atrium Discovery and Dependency Mapping</strong>\r\nBMC Atrium Discovery and Dependency Mapping automatically discovers physical and virtual IT assets, applications, and the relationships between them - enabling significant cost reductions while dramatically simplifying data center consolidation, disaster recovery, CMDB, and change impact management initiatives.\r\n\r\n<a href=\"http://www.bmc.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 119px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/or.jpg\"><img class=\"aligncenter wp-image-132 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/or.jpg\" alt=\"or\" width=\"171\" height=\"75\" /></a></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Project Portfolio Management (PPM) solutions for project-intensive industries.</li>\r\n	<li>Easy-to-use solution for globally prioritizing, planning, managing, and executing projects, programs, and portfolios</li>\r\n	<li>Unique functionality, real-world enterprise scalability, and unlimited configurability, Primavera is ideal for managing just about any type of portfolio from ideation through execution.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nOracle has acquired Primavera Software, Inc., a leading provider of Primavera offers best-in-class solutions focused on the mission critical PPM requirements of key vertical industries including engineering and construction, public sector, aerospace and defense, utilities, oil and gas, manufacturing and high tech, and IT and services.\r\n\r\nPrimavera\'s PPM products, together with Oracle\'s project financials, human resources, supply chain management, product lifecycle management, business intelligence, and infrastructure software are expected to provide the first, comprehensive Enterprise Project Portfolio Management solution. This solution is expected to help companies optimize resources and the supply chain, reduce costs, manage changes, meet delivery dates, and ultimately make better decisions, all by using real-time data. <a href=\"https://www.oracle.com/applications/primavera/index.html\">LEARN MORE HERE</a>\r\n<table style=\"height: 104px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/tiv.jpg\"><img class=\"alignnone size-full wp-image-133\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/tiv.jpg\" alt=\"tiv\" width=\"171\" height=\"45\" /></a></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Combine endpoint and security management into a single solution.</li>\r\n	<li>Advanced security testing and a platform managing application risk</li>\r\n	<li>Backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Tivoli Endpoint Manager\r\n</strong>IBM Tivoli® Endpoint Manager—built on BigFix® technology—helps you achieve smarter, faster endpoint management. It combines endpoint and security management into a single solution that enables your team to see and manage physical and virtual endpoints—servers, desktops, roaming laptops, and specialized equipment such as point-of-sale devices, ATMs and self-service kiosks. As threats emerge, the software allows you to rapidly remediate, protect, and report on endpoints in real-time. By automating time-intensive tasks across complex networks, you can control costs while reducing risk and supporting compliance. Tivoli Endpoint Manager can be deployed in days for any network size or configuration, providing a very rapid return on investment.\r\n\r\n<strong>Rational AppScan</strong>\r\nIBM delivers the most complete portfolio of application-security and risk-management solutions. With advanced security testing and a platform managing application risk, the IBM Rational AppScan portfolio delivers the security expertise and critical integrations to application life-cycle management that empower enterprises to not just identify vulnerabilities, but also reduce overall application risk. The IBM Rational AppScan portfolio includes advanced static (white box) and dynamic (black box) analysis—as well as innovative technologies like glass-box testing and run-time analysis that keep up with the latest threats and drive precise, actionable results.\r\n\r\n<strong>Tivoli Storage Manager</strong>\r\nIBM Tivoli Storage Manager is a suite of products that delivers a broad range of storage management capabilities. These capabilities include backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning. Tivoli Storage Manager also includes capabilities that can help protect the customer\'s mission-critical data that require 24 x 7 availability, as well as options for high-efficiency backup of key business applications, with virtually no backup-related performance impact. <a href=\"http://www.ibm.com/software/tivoli/\">LEARN MORE HERE</a>\r\n\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\"><img class=\"alignnone size-full wp-image-134\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\" alt=\"professional-services\" width=\"179\" height=\"59\" /></a>\r\n<ul class=\"leftpadding\">\r\n	<li>Network/infrastructure and/or application performance monitoring</li>\r\n	<li>24/7 enhanced support (remote or onsite)</li>\r\n	<li>Penetration testing</li>\r\n	<li>Security</li>\r\n	<li>Administration on Demand</li>\r\n	<li>Service desk staff augmentation</li>\r\n	<li>Troubleshooting (triage), response and escalation services</li>\r\n	<li>IT Operations management</li>\r\n	<li>Planning, designing and developing IT optimization strategies</li>\r\n</ul>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE HERE</a>','Our Solutions','','inherit','open','open','','34-revision-v1','','','2014-05-20 07:15:31','2014-05-20 07:15:31','',34,'http://www.cssdelivers.com/34-revision-v1/',0,'revision','',0),(205,1,'2014-05-21 10:38:43','2014-05-21 10:38:43','','flag-icon','','inherit','open','open','','flag-icon','','','2014-05-21 10:38:43','2014-05-21 10:38:43','',443,'http://www.cssdelivers.com/wp-content/uploads/2014/05/flag-icon.jpg',0,'attachment','image/jpeg',0),(206,1,'2014-05-21 10:38:43','2014-05-21 10:38:43','','flag-icon1','','inherit','open','open','','flag-icon1','','','2014-05-21 10:38:43','2014-05-21 10:38:43','',443,'http://www.cssdelivers.com/wp-content/uploads/2014/05/flag-icon1.jpg',0,'attachment','image/jpeg',0),(207,1,'2014-05-21 10:38:44','2014-05-21 10:38:44','','flag-icon2','','inherit','open','open','','flag-icon2','','','2014-05-21 10:38:44','2014-05-21 10:38:44','',443,'http://www.cssdelivers.com/wp-content/uploads/2014/05/flag-icon2.jpg',0,'attachment','image/jpeg',0),(223,1,'2014-05-22 07:54:22','2014-05-22 07:54:22','<p>You can read a undred  white papers, or research the benefits and ROI of effective help desk, but when  the rubber meets the road you need a <strong>knowlegeable  and reliable partner you can</strong> <strong>trust</strong>;  one with the necessary expertise; one that is as committed to your success as  you are. And the only way to do that, is <em>to  let us prove it!</em> <strong>We do what we say  and, we say what we do.</strong></p>\r\n<p>Simply fill out the  form below and one of our analysts will contact you to answer your questions,  provide you a quote, and/or confirm a time and date to demo our offerings and  discuss how we can <strong>solve your IT needs:</strong></p>','Proving it! ','','inherit','open','open','','36-revision-v1','','','2014-05-22 07:54:22','2014-05-22 07:54:22','',36,'http://www.cssdelivers.com/36-revision-v1/',0,'revision','',0),(224,1,'2014-05-22 07:55:14','2014-05-22 07:55:14','<p>You can read a undred  white papers, or research the benefits and ROI of effective help desk, but when  the rubber meets the road you need a <strong>knowlegeable  and reliable partner you can</strong> <strong>trust</strong>;  one with the necessary expertise; one that is as committed to your success as  you are. And the only way to do that, is <em>to  let us prove it!</em> <strong>We do what we say  and, we say what we do.</strong></p>\r\n<p>Simply fill out the  form below and one of our analysts will contact you to answer your questions,  provide you a quote, and/or confirm a time and date to demo our offerings and  discuss how we can <strong>solve your IT needs:</strong></p>\r\n\r\n<div id=\"contact\">\r\n            <div id=\"message\"></div>\r\n            <form id=\"contactform\" name=\"contactform\" action=\"contact.php\" method=\"post\">\r\n              <fieldset>\r\n              <div class=\"inner-contactbox-form\">\r\n                  <div class=\"contact-row\">\r\n                  <label accesskey=\"U\" for=\"name\"><span class=\"required\">Name</span></label>\r\n                  <input type=\"text\" value=\"Name *\" size=\"30\" id=\"name\" name=\"name\">\r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                  <label accesskey=\"E\" for=\"email\"><span class=\"required\">Email</span></label>\r\n                  <input type=\"text\" value=\"Email *\" size=\"30\" id=\"email\" name=\"email\">\r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                  <label accesskey=\"P\" for=\"phone\"><span class=\"required\">Company</span></label>\r\n                  <input type=\"text\" value=\"Company *\" size=\"30\" id=\"company\" name=\"phone\">\r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                  <label accesskey=\"P\" for=\"phone\"><span class=\"required\">Tel</span></label>\r\n                  <input type=\"text\" value=\"Tel *\" size=\"30\" id=\"phone\" name=\"phone\">\r\n                  </div>\r\n              </div>\r\n              <div class=\"inner-contactbox-form\">\r\n                  <label accesskey=\"C\" for=\"comments\"><span class=\"required\">Comments</span></label>\r\n                  <textarea style=\"height: 113px;\" id=\"comments\" rows=\"3\" cols=\"40\" name=\"comments\">Comment *</textarea>\r\n              \r\n              </div>\r\n              <div class=\"inner-contactbox-submit\">\r\n               <div class=\"contact-row\"><input type=\"checkbox\" class=\"checkboxx\" value=\"\" name=\"\"> <p>Would you like a representatative to contact you?</p> </div>\r\n              </div>\r\n              <div class=\"inner-contactbox-submit\">\r\n               <div class=\"contact-row\"><input type=\"checkbox\" class=\"checkboxx\" value=\"\" name=\"\"> <p>Would you like to receive more information about CSS?</p></div>\r\n              </div>\r\n              \r\n              <div class=\"inner-contactbox-submit\"> \r\n              <a href=\"#\"><img width=\"120\" height=\"38\" border=\"0\" src=\"images/submit-btn.jpg\"></a>\r\n              </div>\r\n              </fieldset>\r\n            </form>\r\n          </div>','Proving it! ','','inherit','open','open','','36-revision-v1','','','2014-05-22 07:55:14','2014-05-22 07:55:14','',36,'http://www.cssdelivers.com/36-revision-v1/',0,'revision','',0),(225,1,'2014-05-22 08:36:41','2014-05-22 08:36:41','<fieldset>\r\n              <div class=\"inner-contactbox-form-demo\">\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">First Name :*</span></div>\r\n                  <div class=\"contact-col\">[text* Name 30/]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Last Name :*</span></div>\r\n                  <div class=\"contact-col\">[text* LastName 30/]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Company :*</span></div>\r\n                  <div class=\"contact-col\">[text* Company 30/]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Job Title :*</span></div>\r\n                  <div class=\"contact-col\">[text* JobTitle 30/]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Phone Number :*</span></div>\r\n                  <div class=\"contact-col\">[text* PhoneNumber 30/]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Email Address :*</span></div>\r\n                  <div class=\"contact-col\">[email* EmailAddress 30/]</div>\r\n                  \r\n                  </div>\r\n                  \r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">What best describes your business :*</span></div>\r\n                  <div class=\"contact-col\">[select* Whatbestdescribesyourbusiness \"Consultant\" \"Enterprise End User\" \"Government\" \"Manufacturing\" \"Reseller\" \"Retail\" \"System Integrator\"]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Number of Employees :*</span></div>\r\n                  <div class=\"contact-col\">[select* NumberofEmployees \"0-100\" \"101-250\" \"251-500\" \"501-1000\" \"1,000+\"]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">What is the primary issue you are looking to solve? :*</span></div>\r\n                  <div class=\"contact-col\">[select* Whatisthechiefissueyouarelookingtosolve \"ITSM\" \"Svc Desk\" \"Implementation\" \"Custom\" \"Admin\" \"Other\"]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Do you have a current ITSM initiative? :*</span></div>\r\n                  <div class=\"contact-col\">[select* DoyouhaveacurrentITSMinitiative \"Yes\" \"No\"]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">Do you have an identified budget for a IT management initiative?:*</span></div>\r\n                  <div class=\"contact-col\">[select* DoyouhaveanidentifiedbudgetforaITmanagementinitiative \"Yes\" \"No\"]</div>\r\n                  \r\n                  </div>\r\n                  <div class=\"contact-row\">\r\n                   <div class=\"contact-col\"><span class=\"required\">I am looking to implement a ITSM/ITIL initiative in the next.. :* </span></div>\r\n                  <div class=\"contact-col\">[select* IamlookingtoimplementaITSMITILinitiativeinthenext \"30 days\" \"60-90 days\" \"6 months\" \"This year\" \"Unknown\"]</div>\r\n                 \r\n                  </div>\r\n                                \r\n                 \r\n              </div>\r\n            \r\n              <div class=\"inner-contactbox-submit\"> [submit \"&nbsp;\"]</div>\r\n              </fieldset>\nSCHEDULE YOUR DEMO TODAY…WE’RE READY TO PROVE OUR VALUE\n[Name] <[EmailAddress]>\nFrom: [Name] <[EmailAddress]>\r\nSubject: SCHEDULE YOUR DEMO TODAY…WE’RE READY TO PROVE OUR VALUE\r\n\r\n\r\nMessage Body:\r\n\r\nFirst Name: [Name]\r\nLast Name: [LastName]\r\nCompany: [Company]\r\nJob Title: [JobTitle]\r\nPhone Number : [PhoneNumber]\r\nEmail Address: [EmailAddress]\r\nWhat best describes your business : [Whatbestdescribesyourbusiness]\r\nNumber of Employees : [NumberofEmployees]\r\nWhat is the primary issue you are looking to solve? : [Whatisthechiefissueyouarelookingtosolve]\r\nDo you have a current ITSM initiative? : [DoyouhaveacurrentITSMinitiative]\r\nDo you have an identified budget for a IT management initiative?: [DoyouhaveanidentifiedbudgetforaITmanagementinitiative]\r\nI am looking to implement a ITSM/ITIL initiative in the next.. : [IamlookingtoimplementaITSMITILinitiativeinthenext]\r\n--\r\nThis e-mail was sent from a contact form on CSS Delivers (http://www.cssdelivers.com)\ninfo@cssdelivers.com\n\n\n\n\n[your-subject]\n[your-name] <[your-email]>\nMessage Body:\r\n[your-message]\r\n\r\n--\r\nThis e-mail was sent from a contact form on CSS Delivers (http://192.168.0.1/WordPressSites/cssdelivers)\n[your-email]\n\n\n\nYour message was sent successfully. Thanks.\nFailed to send your message. Please try later or contact the administrator by another method.\nValidation errors occurred. Please confirm the fields and submit it again.\nFailed to send your message. Please try later or contact the administrator by another method.\nPlease accept the terms to proceed.\nPlease fill the required field.\nYour entered code is incorrect.\nNumber format seems invalid.\nThis number is too small.\nThis number is too large.\nEmail address seems invalid.\nURL seems invalid.\nTelephone number seems invalid.\nYour answer is not correct.\nDate format seems invalid.\nThis date is too early.\nThis date is too late.\nFailed to upload file.\nThis file type is not allowed.\nThis file is too large.\nFailed to upload file. Error occurred.','Demo Form','','publish','open','open','','demo-form','','','2014-07-07 06:15:06','2014-07-07 06:15:06','',0,'http://www.cssdelivers.com/?post_type=wpcf7_contact_form&#038;p=225',0,'wpcf7_contact_form','',0),(226,1,'2014-05-22 08:37:29','2014-05-22 08:37:29','<p>You can read a undred  white papers, or research the benefits and ROI of effective help desk, but when  the rubber meets the road you need a <strong>knowlegeable  and reliable partner you can</strong> <strong>trust</strong>;  one with the necessary expertise; one that is as committed to your success as  you are. And the only way to do that, is <em>to  let us prove it!</em> <strong>We do what we say  and, we say what we do.</strong></p>\r\n<p>Simply fill out the  form below and one of our analysts will contact you to answer your questions,  provide you a quote, and/or confirm a time and date to demo our offerings and  discuss how we can <strong>solve your IT needs:</strong></p>\r\n\r\n<div id=\"contact\">\r\n            <div id=\"message\"></div>\r\n            [contact-form-7 id=\"225\" title=\"Demo Form\"]\r\n          </div>','Proving it! ','','inherit','open','open','','36-revision-v1','','','2014-05-22 08:37:29','2014-05-22 08:37:29','',36,'http://www.cssdelivers.com/36-revision-v1/',0,'revision','',0),(227,1,'2014-05-22 11:13:48','2014-05-22 11:13:48','<h3>ADMINISTRATION ON DEMAND</h3>\r\n<ul>\r\n	<li>Manage your busy service desk, increase ticket resolution speed</li>\r\n	<li>Improve operational efficiencies with your own dedicated, multi-discipline expert</li>\r\n	<li>Real-time application and infrastructure performance monitoring, management</li>\r\n	<li>All the experience, all the attention; a fraction of the cost</li>\r\n</ul>\r\n\r\n<hr />\r\n\r\n<div class=\"row\"></div>\r\n<img class=\"alignleft wp-image-73 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/streamline.png\" style=\"float: left; padding: 5px;\" alt=\"streamline\" width=\"172\" height=\"122\" />One of the realities of the post-recession aftermath is that consolidation and job fusion created a vacuum in the continuous tribal knowledge needed to <strong>effectively manage various aspects of your network infrastructure</strong>. It’s not an just an issue of doing more with less—but now companies are doing more with less with one arm tied behind its back. With all the daily fires that need your immediate attention, there simply aren’t enough hours in the day to address issues and performance management effectively. User and network issues haven’t disappeared, just the bandwidth to confidently and expediently manage and resolve them.\r\n\r\n<strong>CSS fills the gap and expands your limited resources</strong>. Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<strong>Our Admin-on-demand </strong>service works within <strong>your budget and scope of need</strong>. Whether you need monitoring triage or full support; temporary or ongoing services, our job is to allow you to work smarter, not harder. We focus on strengthening satsfaction for your end users by providing high-quality and responsive service…day or night.\r\n\r\nBottom line, when it goes wrong…<em>and it will</em>…you need someone knowledgeable, reliable and committed to your ongoing stability and success. And <strong>we’re ready to <em>prove</em> it!</strong>\r\n\r\n<strong>SERVICE DESK:     </strong>(<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">READ OUR CASE STUDY</a>)\r\n\r\nThe Service Desk provides a single, <strong>central point of contact</strong> for all users of IT.  The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities.\r\n\r\nRemember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE ABOUT CSS SERVICE DESK</a>\r\n\r\n<strong>SERVICE MANAGEMENT:</strong>    (<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">READ OUR CASE STUDY</a>)\r\n\r\nIT service management is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n<ul class=\"leftpadding\">\r\n	<li>The professional practice of planning, designing, developing, delivering and optimising IT services that are both fit for purpose and fit for use, thereby providing best value and return on investment for the organisation that uses them</li>\r\n	<li>A specialised discipline, which includes the processes, methods, activities, functions and roles that a service provider needs in order to deliver IT servcies which provide business value for customers</li>\r\n	<li>A growing profession of people, skilled and committed to delivering high-quality IT services which bring measurable value for businesses</li>\r\n</ul>\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE ABOUT SERVICE MANAGEMENT</a>','YOUR ADMIN','','inherit','open','open','','11-revision-v1','','','2014-05-22 11:13:48','2014-05-22 11:13:48','',11,'http://www.cssdelivers.com/11-revision-v1/',0,'revision','',0),(228,1,'2014-05-22 11:15:28','2014-05-22 11:15:28','<h3><strong>MONITORING PERFORMANCE</strong></h3>\r\n<ul>\r\n	<li>Protects and maintains IT landscape integrity</li>\r\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\r\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\r\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\r\n</ul>\r\n<img class=\"float: left; padding: 5px; alignnone wp-image-177 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\" alt=\"optimize\" width=\"100\" height=\"73\" />Monitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\r\n\r\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\r\n\r\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\r\n\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE ABOUT CSS MONITORING SERVICES</a>                                   <a title=\"Products\" href=\"http://www.cssdelivers.com/products.htm\">LEARN MORE ABOUT NIMSOFT MONITORING SOLUTONS</a>\r\n\r\n<strong>Application Monitoring</strong>\r\n\r\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\r\n\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\r\n<ul class=\"leftpadding\">\r\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\r\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\r\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\r\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\r\n</ul>\r\n<strong>Deep Application Monitoring</strong>\r\n\r\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\r\n<ul class=\"leftpadding\">\r\n	<li>Bespoke Application Monitoring</li>\r\n</ul>\r\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\r\n\r\n<strong>Infrastructure Monitoring</strong>\r\n\r\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\r\n\r\n<strong>Cloud Monitoring</strong>\r\n\r\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\r\n\r\n<strong>Database Monitoring</strong>\r\n\r\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\r\n\r\n<strong>Network Monitoring</strong>\r\n\r\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\r\n\r\n<strong>Server Monitoring</strong>\r\n\r\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\r\n\r\n<strong>Storage Monitoring</strong>\r\n\r\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\r\n\r\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\r\n<ul class=\"leftpadding\">\r\n	<li>Rapidly identify and correct storage related outages</li>\r\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\r\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\r\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\r\n</ul>\r\n<strong>Virtualized Environment Monitoring</strong>\r\n\r\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\r\n\r\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\r\n<ul class=\"leftpadding\">\r\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\r\n	<li>Automatically correlating physical and virtual resources</li>\r\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\r\n</ul>\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-revision-v1','','','2014-05-22 11:15:28','2014-05-22 11:15:28','',26,'http://www.cssdelivers.com/26-revision-v1/',0,'revision','',0),(229,1,'2014-05-22 11:16:40','2014-05-22 11:16:40','<h3><strong>MONITORING PERFORMANCE</strong></h3>\r\n<ul>\r\n	<li>Protects and maintains IT landscape integrity</li>\r\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\r\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\r\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\r\n</ul>\r\n<img class=\"alignleft wp-image-177 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/optimize.png\" alt=\"optimize\" width=\"100\" height=\"73\" style=\"float: left; padding: 5px;\"/>Monitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\r\n\r\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\r\n\r\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\r\n\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE ABOUT CSS MONITORING SERVICES</a>                                   <a title=\"Products\" href=\"http://www.cssdelivers.com/products.htm\">LEARN MORE ABOUT NIMSOFT MONITORING SOLUTONS</a>\r\n\r\n<strong>Application Monitoring</strong>\r\n\r\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\r\n\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\r\n<ul class=\"leftpadding\">\r\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\r\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\r\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\r\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\r\n</ul>\r\n<strong>Deep Application Monitoring</strong>\r\n\r\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\r\n<ul class=\"leftpadding\">\r\n	<li>Bespoke Application Monitoring</li>\r\n</ul>\r\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\r\n\r\n<strong>Infrastructure Monitoring</strong>\r\n\r\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\r\n\r\n<strong>Cloud Monitoring</strong>\r\n\r\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\r\n\r\n<strong>Database Monitoring</strong>\r\n\r\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\r\n\r\n<strong>Network Monitoring</strong>\r\n\r\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\r\n\r\n<strong>Server Monitoring</strong>\r\n\r\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\r\n\r\n<strong>Storage Monitoring</strong>\r\n\r\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\r\n\r\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\r\n<ul class=\"leftpadding\">\r\n	<li>Rapidly identify and correct storage related outages</li>\r\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\r\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\r\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\r\n</ul>\r\n<strong>Virtualized Environment Monitoring</strong>\r\n\r\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\r\n\r\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\r\n<ul class=\"leftpadding\">\r\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\r\n	<li>Automatically correlating physical and virtual resources</li>\r\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\r\n</ul>\r\n<strong>User Experience Monitoring</strong>\r\n\r\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-revision-v1','','','2014-05-22 11:16:40','2014-05-22 11:16:40','',26,'http://www.cssdelivers.com/26-revision-v1/',0,'revision','',0),(230,1,'2014-05-22 11:17:51','2014-05-22 11:17:51','<h3>CSS OFFERS A WEALTH OF OPPORTUNITY FOR YOU AND YOUR CLIENTS:</h3>\r\n<ul>\r\n	<li>Provide service augmentation for CA solutions outside of current scope</li>\r\n	<li>Enhance the level of support, integration and training services to meetunique client specifications</li>\r\n	<li>When the job exceeds your capacity or falls below certain scale thresholds</li>\r\n	<li>Expand portfolios to include various product and solution sets when needed</li>\r\n	<li>We respect the boundaries of our relationship—your client, your way!</li>\r\n</ul>\r\nWe are excited to explore partnerships with local, national and international organizations such as yours. We provide a variety of service desk and service management opportunities—as <strong>your service provider</strong>, as <strong>your</strong> <strong>solution integrator, </strong>or <strong>your</strong> <strong>solution expert</strong>…as <strong><em>your go-to guys</em></strong> to deliver value-added 24/7 support.\r\n\r\nEstablishing a relationship with CSS is the best and fastest way to build your company\'s reputation as a responsive, multi-faceted and cost-effective trusted advisor. We offer a natural complement of partnered services to help you succeed and meet the needs of <em>any sized client</em>. As a certified CA service provider (<em>Advanced</em>, <em>Specialty</em> and <em>Capacity</em>!), we are your resource to <strong>maximize profitability, optimize performance, and support scalability</strong>.\r\nAt CSS, we appreciate the key role that our partners play in our mutual success. We are wholly committed to providing you with the very best support programs backed by dedicated and responsive sales and IT teams to accelerate your business growth.\r\n\r\n<em>We’ll prove it</em>! Can we get started?\r\n\r\nWe look for organizations with a passion for excellence, who are innovative and care about providing exemplary service to clients, who don’t make excuses and, like us, will run through walls to ensure our partners succeed. Our motto, “we do what we say, and we say what we do,” should tell you everything about our culture and our desire. Whether your need is big or small; whether you are a service provider or consultant; whether your clients are multi-national enterprises or shops on the corner , as a CSS partner, you and your clients will always get our best. That’s a promise…and we’re willing to prove it.\r\n\r\n<strong>Meet some of our featured partners:</strong>\r\n\r\n<img class=\"alignnone wp-image-188 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/logo-list.png\" alt=\"logo-list\" width=\"222\" height=\"244\" />\r\n\r\nLet’s add your logo to this list','YOUR PARTNER','','inherit','open','open','','28-revision-v1','','','2014-05-22 11:17:51','2014-05-22 11:17:51','',28,'http://www.cssdelivers.com/28-revision-v1/',0,'revision','',0),(231,1,'2014-05-22 11:25:05','2014-05-22 11:25:05','<h3>THE RIGHT TOOL FOR THE RIGHT JOB</h3>\r\n<ul>\r\n	<li>Addressing the vast lifecycle of your IT environment including service desk, ITIL, ITSM, client management, asset management, security, correlation, PPM and much more</li>\r\n	<li>Certified solution provider for all our offerings</li>\r\n	<li>Deep product knowledge for each solution</li>\r\n	<li>Quick and professional deployment lowers your TCO</li>\r\n</ul>\r\nWith specific goals and tight budgets, you don’t have the luxury to try a solution only to find it doesn’t meet your needs. CSS is a solution partner for a wide spectrum of tools and brands. Based on your specifications and objectives, we can help you choose the right tool for the right job and <strong>accelerate ROI by getting it up and running quickly and integrated into your daily usage practice</strong>.\r\n\r\nHere are our current solution offerings:\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-123 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/nim.jpg\" alt=\"nim\" width=\"172\" height=\"58\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Comprehensive and affordable <strong>true SAAS</strong> Service Desk and Service Management for enterprises, mid-market organizations</li>\r\n	<li>Manage business services and specific systems within your IT infrastructure, including network, servers, databases, apps, and virtualized environments.</li>\r\n	<li>Mobile and collaborative capabilities that can improve productivity for both analysts and business users</li>\r\n	<li>Download, deploy, monitor and report on your most critical devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nNimsoft helps you gain the visibility and control you need to realize maximum business advantage from your IT services and investments. Nimsoft offers the capabilities and expertise you need to enjoy a unified view of all your business services, whether they’re based in the cloud, in the data center, or a mix of the two.\r\n\r\nThe Nimsoft IT management as a service (MaaS) solution includes comprehensive monitoring and IT service management functionality—integrated capabilities that enable continual infrastructure optimization and accelerated problem resolution.<a href=\"http://www.ca.com/us/intellicenter/ca-nimsoft-service-desk.aspx\"> LEARN MORE HERE</a>\r\n\r\n<strong>Nimsoft Service Desk\r\n</strong>Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives. It equips IT teams with capabilities for optimizing service management functionality—while eliminating the complexity, coding, and cost associated with overly complex service desk platforms that do not meet today\'s business requirements. This SaaS-based solution is easy to configure to the needs of your business, fast to deploy and straight forward to adapt as needs change. Part of the CA Nimsoft family of IT management-as-a-service solutions, CA Nimsoft Service Desk can leverage the monitoring information collected by CA Nimsoft Monitor, speeding the detection and escalation of issues and allowing you to provide better quality service—faster and cheaper..\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-127 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/fr.jpg\" alt=\"fr\" width=\"171\" height=\"49\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Hybrid IT includes on-premise and cloud based suite including client and service management driven by your best practices</li>\r\n	<li>With Heat Service Management you can easily <strong>request</strong> a service or change, <strong>plan</strong> for appropriate remediation measures, automatically <strong>approve</strong> and authorize the request, implement the <strong>change</strong> to your users,</li>\r\n	<li>Platform as a Service (PaaS)</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nFrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With its suite of HEAT applications, the solution provides a Service Catalog to the end user community for them to submit requests from any part of your business. HEAT ITSM will then enable you to manage the fulfillment of your request whilst also providing the management and delivery of your IT Services”\r\n\r\nFrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. FrontRange customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.\r\n\r\n<a href=\"http://www.frontrange.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 77px;\" border=\"0\" width=\"694\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-128 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/xm.jpg\" alt=\"xm\" width=\"171\" height=\"41\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Targeted IT notifications</li>\r\n	<li>Enhanced business continuity through emergency alerts,</li>\r\n	<li>Proactive, directed communication to impacted users</li>\r\n	<li>Integrate communication into any monitoring system</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nxMatters is the relevance engine company.  We\'ve built the most advanced communication system on the market that lets you get the right messages delivered to the right people at the right time.  We work with the existing products and processes you have in place to ensure that when critical incidents occur, you can engage the right people to ensure the fastest time to closure.  The xMatters relevance engine technology lets you build communication applications that match your business processes so you only deliver what matters, when it matters.  More than 1000 companies use xMatters as an enterprise communication system and to drive their business processes forward.  Founded in 2000, global xMatters headquarters are in San Ramon, CA and European headquarters are in London, UK. <a href=\"http://www.xmatters.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 78px;\" border=\"0\" width=\"698\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-130 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/lu.jpg\" alt=\"lu\" width=\"171\" height=\"59\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Scalable real-time and historical analytical capabilities offers advanced APM (application performance management) technology</li>\r\n	<li>IDs how IT changes impact the business and ability to assure service quality.</li>\r\n	<li>End User Experience Monitoring, Even on Mobile Devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nLucierna is a global provider of Application Performance Management across the application lifecycle for business critical Java, .NET &amp; PhP applications. Lucierna’s products are designed to protect software investments by simplifying maintenance and troubleshooting, dramatically reducing defect resolution time.\r\n\r\nIts flagship product, Antorcha, detects bottlenecks, crashes, critical exceptions (both handled and unhandled) and performance degradations of production applications.<a href=\"http://www.lucierna.com\"> LEARN MORE HERE</a>\r\n<table style=\"height: 220px;\" border=\"0\" width=\"708\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-131 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/bmc.jpg\" alt=\"bmc\" width=\"171\" height=\"67\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Self-Service with Virtual Agent</li>\r\n	<li>Change collision detection, powerful work management capabilities, approval matrix modeling and \"what-if\" analysis, you\'ll benefit from the most capable change and release management solution available.</li>\r\n	<li>Capture and automatically enforce your key contracts and warranties, and eliminate unwanted costs with a comprehensive software license management</li>\r\n	<li>Model and enforce SLAs, OLAs and Underpinning Contracts, from the simple to the highly complex</li>\r\n	<li>Model your business services, infrastructure and dependencies in the BMC Atrium CMDB and share the information across key ITSM processes</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Remedy</strong>\r\nEnterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This application suite provides seamless out-of-the-box workflow automation within and across proven IT Infrastructure Library (ITIL) best practices.\r\n\r\nOnly BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface. This unified approach, particularly when enhanced with other BMC solutions for managing IT infrastructure, provides proactive and continuous improvement of service availability, quality, and cost-effectiveness in complex enterprise environments.\r\n\r\n<strong>Atrium Discovery and Dependency Mapping</strong>\r\nBMC Atrium Discovery and Dependency Mapping automatically discovers physical and virtual IT assets, applications, and the relationships between them - enabling significant cost reductions while dramatically simplifying data center consolidation, disaster recovery, CMDB, and change impact management initiatives.\r\n\r\n<a href=\"http://www.bmc.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 119px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-132 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/or.jpg\" alt=\"or\" width=\"171\" height=\"75\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Project Portfolio Management (PPM) solutions for project-intensive industries.</li>\r\n	<li>Easy-to-use solution for globally prioritizing, planning, managing, and executing projects, programs, and portfolios</li>\r\n	<li>Unique functionality, real-world enterprise scalability, and unlimited configurability, Primavera is ideal for managing just about any type of portfolio from ideation through execution.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nOracle has acquired Primavera Software, Inc., a leading provider of Primavera offers best-in-class solutions focused on the mission critical PPM requirements of key vertical industries including engineering and construction, public sector, aerospace and defense, utilities, oil and gas, manufacturing and high tech, and IT and services.\r\n\r\nPrimavera\'s PPM products, together with Oracle\'s project financials, human resources, supply chain management, product lifecycle management, business intelligence, and infrastructure software are expected to provide the first, comprehensive Enterprise Project Portfolio Management solution. This solution is expected to help companies optimize resources and the supply chain, reduce costs, manage changes, meet delivery dates, and ultimately make better decisions, all by using real-time data. <a href=\"https://www.oracle.com/applications/primavera/index.html\">LEARN MORE HERE</a>\r\n<table style=\"height: 104px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-133 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/tiv.jpg\" alt=\"tiv\" width=\"171\" height=\"45\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Combine endpoint and security management into a single solution.</li>\r\n	<li>Advanced security testing and a platform managing application risk</li>\r\n	<li>Backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Tivoli Endpoint Manager\r\n</strong>IBM Tivoli® Endpoint Manager—built on BigFix® technology—helps you achieve smarter, faster endpoint management. It combines endpoint and security management into a single solution that enables your team to see and manage physical and virtual endpoints—servers, desktops, roaming laptops, and specialized equipment such as point-of-sale devices, ATMs and self-service kiosks. As threats emerge, the software allows you to rapidly remediate, protect, and report on endpoints in real-time. By automating time-intensive tasks across complex networks, you can control costs while reducing risk and supporting compliance. Tivoli Endpoint Manager can be deployed in days for any network size or configuration, providing a very rapid return on investment.\r\n\r\n<strong>Rational AppScan</strong>\r\nIBM delivers the most complete portfolio of application-security and risk-management solutions. With advanced security testing and a platform managing application risk, the IBM Rational AppScan portfolio delivers the security expertise and critical integrations to application life-cycle management that empower enterprises to not just identify vulnerabilities, but also reduce overall application risk. The IBM Rational AppScan portfolio includes advanced static (white box) and dynamic (black box) analysis—as well as innovative technologies like glass-box testing and run-time analysis that keep up with the latest threats and drive precise, actionable results.\r\n\r\n<strong>Tivoli Storage Manager</strong>\r\nIBM Tivoli Storage Manager is a suite of products that delivers a broad range of storage management capabilities. These capabilities include backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning. Tivoli Storage Manager also includes capabilities that can help protect the customer\'s mission-critical data that require 24 x 7 availability, as well as options for high-efficiency backup of key business applications, with virtually no backup-related performance impact. <a href=\"http://www.ibm.com/software/tivoli/\">LEARN MORE HERE</a>\r\n\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\"><img class=\"alignnone size-full wp-image-134\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\" alt=\"professional-services\" width=\"179\" height=\"59\" /></a>\r\n<ul class=\"leftpadding\">\r\n	<li>Network/infrastructure and/or application performance monitoring</li>\r\n	<li>24/7 enhanced support (remote or onsite)</li>\r\n	<li>Penetration testing</li>\r\n	<li>Security</li>\r\n	<li>Administration on Demand</li>\r\n	<li>Service desk staff augmentation</li>\r\n	<li>Troubleshooting (triage), response and escalation services</li>\r\n	<li>IT Operations management</li>\r\n	<li>Planning, designing and developing IT optimization strategies</li>\r\n</ul>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE HERE</a>','Our Solutions','','inherit','open','open','','34-revision-v1','','','2014-05-22 11:25:05','2014-05-22 11:25:05','',34,'http://www.cssdelivers.com/34-revision-v1/',0,'revision','',0),(232,1,'2014-05-22 11:28:59','2014-05-22 11:28:59','<h3>THE RIGHT TOOL FOR THE RIGHT JOB</h3>\r\n<ul>\r\n	<li>Addressing the vast lifecycle of your IT environment including service desk, ITIL, ITSM, client management, asset management, security, correlation, PPM and much more</li>\r\n	<li>Certified solution provider for all our offerings</li>\r\n	<li>Deep product knowledge for each solution</li>\r\n	<li>Quick and professional deployment lowers your TCO</li>\r\n</ul>\r\nWith specific goals and tight budgets, you don’t have the luxury to try a solution only to find it doesn’t meet your needs. CSS is a solution partner for a wide spectrum of tools and brands. Based on your specifications and objectives, we can help you choose the right tool for the right job and <strong>accelerate ROI by getting it up and running quickly and integrated into your daily usage practice</strong>.\r\n\r\nHere are our current solution offerings:\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-123 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/nim.jpg\" alt=\"nim\" width=\"172\" height=\"58\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Comprehensive and affordable <strong>true SAAS</strong> Service Desk and Service Management for enterprises, mid-market organizations</li>\r\n	<li>Manage business services and specific systems within your IT infrastructure, including network, servers, databases, apps, and virtualized environments.</li>\r\n	<li>Mobile and collaborative capabilities that can improve productivity for both analysts and business users</li>\r\n	<li>Download, deploy, monitor and report on your most critical devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nNimsoft helps you gain the visibility and control you need to realize maximum business advantage from your IT services and investments. Nimsoft offers the capabilities and expertise you need to enjoy a unified view of all your business services, whether they’re based in the cloud, in the data center, or a mix of the two.\r\n\r\nThe Nimsoft IT management as a service (MaaS) solution includes comprehensive monitoring and IT service management functionality—integrated capabilities that enable continual infrastructure optimization and accelerated problem resolution.<a href=\"http://www.ca.com/us/intellicenter/ca-nimsoft-service-desk.aspx\"> LEARN MORE HERE</a>\r\n\r\n<strong>Nimsoft Service Desk\r\n</strong>Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives. It equips IT teams with capabilities for optimizing service management functionality—while eliminating the complexity, coding, and cost associated with overly complex service desk platforms that do not meet today\'s business requirements. This SaaS-based solution is easy to configure to the needs of your business, fast to deploy and straight forward to adapt as needs change. Part of the CA Nimsoft family of IT management-as-a-service solutions, CA Nimsoft Service Desk can leverage the monitoring information collected by CA Nimsoft Monitor, speeding the detection and escalation of issues and allowing you to provide better quality service—faster and cheaper..\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-127 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/fr.jpg\" alt=\"fr\" width=\"171\" height=\"49\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Hybrid IT includes on-premise and cloud based suite including client and service management driven by your best practices</li>\r\n	<li>With Heat Service Management you can easily <strong>request</strong> a service or change, <strong>plan</strong> for appropriate remediation measures, automatically <strong>approve</strong> and authorize the request, implement the <strong>change</strong> to your users,</li>\r\n	<li>Platform as a Service (PaaS)</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nFrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With its suite of HEAT applications, the solution provides a Service Catalog to the end user community for them to submit requests from any part of your business. HEAT ITSM will then enable you to manage the fulfillment of your request whilst also providing the management and delivery of your IT Services”\r\n\r\nFrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. FrontRange customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.\r\n\r\n<a href=\"http://www.frontrange.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 101px;\" border=\"0\" width=\"686\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-128 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/xm.jpg\" alt=\"xm\" width=\"171\" height=\"41\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Targeted IT notifications</li>\r\n	<li>Enhanced business continuity through emergency alerts,</li>\r\n	<li>Proactive, directed communication to impacted users</li>\r\n	<li>Integrate communication into any monitoring system</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nxMatters is the relevance engine company.  We\'ve built the most advanced communication system on the market that lets you get the right messages delivered to the right people at the right time.  We work with the existing products and processes you have in place to ensure that when critical incidents occur, you can engage the right people to ensure the fastest time to closure.  The xMatters relevance engine technology lets you build communication applications that match your business processes so you only deliver what matters, when it matters.  More than 1000 companies use xMatters as an enterprise communication system and to drive their business processes forward.  Founded in 2000, global xMatters headquarters are in San Ramon, CA and European headquarters are in London, UK. <a href=\"http://www.xmatters.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 72px;\" border=\"0\" width=\"714\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-130 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/lu.jpg\" alt=\"lu\" width=\"171\" height=\"59\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Scalable real-time and historical analytical capabilities offers advanced APM (application performance management) technology</li>\r\n	<li>IDs how IT changes impact the business and ability to assure service quality.</li>\r\n	<li>End User Experience Monitoring, Even on Mobile Devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nLucierna is a global provider of Application Performance Management across the application lifecycle for business critical Java, .NET &amp; PhP applications. Lucierna’s products are designed to protect software investments by simplifying maintenance and troubleshooting, dramatically reducing defect resolution time.\r\n\r\nIts flagship product, Antorcha, detects bottlenecks, crashes, critical exceptions (both handled and unhandled) and performance degradations of production applications.<a href=\"http://www.lucierna.com\"> LEARN MORE HERE</a>\r\n<table style=\"height: 220px;\" border=\"0\" width=\"719\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-131 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/bmc.jpg\" alt=\"bmc\" width=\"171\" height=\"67\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Self-Service with Virtual Agent</li>\r\n	<li>Change collision detection, powerful work management capabilities, approval matrix modeling and \"what-if\" analysis, you\'ll benefit from the most capable change and release management solution available.</li>\r\n	<li>Capture and automatically enforce your key contracts and warranties, and eliminate unwanted costs with a comprehensive software license management</li>\r\n	<li>Model and enforce SLAs, OLAs and Underpinning Contracts, from the simple to the highly complex</li>\r\n	<li>Model your business services, infrastructure and dependencies in the BMC Atrium CMDB and share the information across key ITSM processes</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Remedy</strong>\r\nEnterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This application suite provides seamless out-of-the-box workflow automation within and across proven IT Infrastructure Library (ITIL) best practices.\r\n\r\nOnly BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface. This unified approach, particularly when enhanced with other BMC solutions for managing IT infrastructure, provides proactive and continuous improvement of service availability, quality, and cost-effectiveness in complex enterprise environments.\r\n\r\n<strong>Atrium Discovery and Dependency Mapping</strong>\r\nBMC Atrium Discovery and Dependency Mapping automatically discovers physical and virtual IT assets, applications, and the relationships between them - enabling significant cost reductions while dramatically simplifying data center consolidation, disaster recovery, CMDB, and change impact management initiatives.\r\n\r\n<a href=\"http://www.bmc.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 119px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-132 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/or.jpg\" alt=\"or\" width=\"171\" height=\"75\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Project Portfolio Management (PPM) solutions for project-intensive industries.</li>\r\n	<li>Easy-to-use solution for globally prioritizing, planning, managing, and executing projects, programs, and portfolios</li>\r\n	<li>Unique functionality, real-world enterprise scalability, and unlimited configurability, Primavera is ideal for managing just about any type of portfolio from ideation through execution.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nOracle has acquired Primavera Software, Inc., a leading provider of Primavera offers best-in-class solutions focused on the mission critical PPM requirements of key vertical industries including engineering and construction, public sector, aerospace and defense, utilities, oil and gas, manufacturing and high tech, and IT and services.\r\n\r\nPrimavera\'s PPM products, together with Oracle\'s project financials, human resources, supply chain management, product lifecycle management, business intelligence, and infrastructure software are expected to provide the first, comprehensive Enterprise Project Portfolio Management solution. This solution is expected to help companies optimize resources and the supply chain, reduce costs, manage changes, meet delivery dates, and ultimately make better decisions, all by using real-time data. <a href=\"https://www.oracle.com/applications/primavera/index.html\">LEARN MORE HERE</a>\r\n<table style=\"height: 104px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-133 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/tiv.jpg\" alt=\"tiv\" width=\"171\" height=\"45\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Combine endpoint and security management into a single solution.</li>\r\n	<li>Advanced security testing and a platform managing application risk</li>\r\n	<li>Backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Tivoli Endpoint Manager\r\n</strong>IBM Tivoli® Endpoint Manager—built on BigFix® technology—helps you achieve smarter, faster endpoint management. It combines endpoint and security management into a single solution that enables your team to see and manage physical and virtual endpoints—servers, desktops, roaming laptops, and specialized equipment such as point-of-sale devices, ATMs and self-service kiosks. As threats emerge, the software allows you to rapidly remediate, protect, and report on endpoints in real-time. By automating time-intensive tasks across complex networks, you can control costs while reducing risk and supporting compliance. Tivoli Endpoint Manager can be deployed in days for any network size or configuration, providing a very rapid return on investment.\r\n\r\n<strong>Rational AppScan</strong>\r\nIBM delivers the most complete portfolio of application-security and risk-management solutions. With advanced security testing and a platform managing application risk, the IBM Rational AppScan portfolio delivers the security expertise and critical integrations to application life-cycle management that empower enterprises to not just identify vulnerabilities, but also reduce overall application risk. The IBM Rational AppScan portfolio includes advanced static (white box) and dynamic (black box) analysis—as well as innovative technologies like glass-box testing and run-time analysis that keep up with the latest threats and drive precise, actionable results.\r\n\r\n<strong>Tivoli Storage Manager</strong>\r\nIBM Tivoli Storage Manager is a suite of products that delivers a broad range of storage management capabilities. These capabilities include backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning. Tivoli Storage Manager also includes capabilities that can help protect the customer\'s mission-critical data that require 24 x 7 availability, as well as options for high-efficiency backup of key business applications, with virtually no backup-related performance impact. <a href=\"http://www.ibm.com/software/tivoli/\">LEARN MORE HERE</a>\r\n\r\n<a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\"><img class=\"alignnone size-full wp-image-134\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\" alt=\"professional-services\" width=\"179\" height=\"59\" /></a>\r\n<ul class=\"leftpadding\">\r\n	<li>Network/infrastructure and/or application performance monitoring</li>\r\n	<li>24/7 enhanced support (remote or onsite)</li>\r\n	<li>Penetration testing</li>\r\n	<li>Security</li>\r\n	<li>Administration on Demand</li>\r\n	<li>Service desk staff augmentation</li>\r\n	<li>Troubleshooting (triage), response and escalation services</li>\r\n	<li>IT Operations management</li>\r\n	<li>Planning, designing and developing IT optimization strategies</li>\r\n</ul>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE HERE</a>','Our Solutions','','inherit','open','open','','34-revision-v1','','','2014-05-22 11:28:59','2014-05-22 11:28:59','',34,'http://www.cssdelivers.com/34-revision-v1/',0,'revision','',0),(233,1,'2014-05-22 11:30:47','2014-05-22 11:30:47','<h3>THE RIGHT TOOL FOR THE RIGHT JOB</h3>\r\n<ul>\r\n	<li>Addressing the vast lifecycle of your IT environment including service desk, ITIL, ITSM, client management, asset management, security, correlation, PPM and much more</li>\r\n	<li>Certified solution provider for all our offerings</li>\r\n	<li>Deep product knowledge for each solution</li>\r\n	<li>Quick and professional deployment lowers your TCO</li>\r\n</ul>\r\nWith specific goals and tight budgets, you don’t have the luxury to try a solution only to find it doesn’t meet your needs. CSS is a solution partner for a wide spectrum of tools and brands. Based on your specifications and objectives, we can help you choose the right tool for the right job and <strong>accelerate ROI by getting it up and running quickly and integrated into your daily usage practice</strong>.\r\n\r\nHere are our current solution offerings:\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-123 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/nim.jpg\" alt=\"nim\" width=\"172\" height=\"58\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Comprehensive and affordable <strong>true SAAS</strong> Service Desk and Service Management for enterprises, mid-market organizations</li>\r\n	<li>Manage business services and specific systems within your IT infrastructure, including network, servers, databases, apps, and virtualized environments.</li>\r\n	<li>Mobile and collaborative capabilities that can improve productivity for both analysts and business users</li>\r\n	<li>Download, deploy, monitor and report on your most critical devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nNimsoft helps you gain the visibility and control you need to realize maximum business advantage from your IT services and investments. Nimsoft offers the capabilities and expertise you need to enjoy a unified view of all your business services, whether they’re based in the cloud, in the data center, or a mix of the two.\r\n\r\nThe Nimsoft IT management as a service (MaaS) solution includes comprehensive monitoring and IT service management functionality—integrated capabilities that enable continual infrastructure optimization and accelerated problem resolution.<a href=\"http://www.ca.com/us/intellicenter/ca-nimsoft-service-desk.aspx\"> LEARN MORE HERE</a>\r\n\r\n<strong>Nimsoft Service Desk\r\n</strong>Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives. It equips IT teams with capabilities for optimizing service management functionality—while eliminating the complexity, coding, and cost associated with overly complex service desk platforms that do not meet today\'s business requirements. This SaaS-based solution is easy to configure to the needs of your business, fast to deploy and straight forward to adapt as needs change. Part of the CA Nimsoft family of IT management-as-a-service solutions, CA Nimsoft Service Desk can leverage the monitoring information collected by CA Nimsoft Monitor, speeding the detection and escalation of issues and allowing you to provide better quality service—faster and cheaper..\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-127 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/fr.jpg\" alt=\"fr\" width=\"171\" height=\"49\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Hybrid IT includes on-premise and cloud based suite including client and service management driven by your best practices</li>\r\n	<li>With Heat Service Management you can easily <strong>request</strong> a service or change, <strong>plan</strong> for appropriate remediation measures, automatically <strong>approve</strong> and authorize the request, implement the <strong>change</strong> to your users,</li>\r\n	<li>Platform as a Service (PaaS)</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nFrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With its suite of HEAT applications, the solution provides a Service Catalog to the end user community for them to submit requests from any part of your business. HEAT ITSM will then enable you to manage the fulfillment of your request whilst also providing the management and delivery of your IT Services”\r\n\r\nFrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. FrontRange customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.\r\n\r\n<a href=\"http://www.frontrange.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 101px;\" border=\"0\" width=\"686\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-128 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/xm.jpg\" alt=\"xm\" width=\"171\" height=\"41\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Targeted IT notifications</li>\r\n	<li>Enhanced business continuity through emergency alerts,</li>\r\n	<li>Proactive, directed communication to impacted users</li>\r\n	<li>Integrate communication into any monitoring system</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nxMatters is the relevance engine company.  We\'ve built the most advanced communication system on the market that lets you get the right messages delivered to the right people at the right time.  We work with the existing products and processes you have in place to ensure that when critical incidents occur, you can engage the right people to ensure the fastest time to closure.  The xMatters relevance engine technology lets you build communication applications that match your business processes so you only deliver what matters, when it matters.  More than 1000 companies use xMatters as an enterprise communication system and to drive their business processes forward.  Founded in 2000, global xMatters headquarters are in San Ramon, CA and European headquarters are in London, UK. <a href=\"http://www.xmatters.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 72px;\" border=\"0\" width=\"714\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-130 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/lu.jpg\" alt=\"lu\" width=\"171\" height=\"59\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Scalable real-time and historical analytical capabilities offers advanced APM (application performance management) technology</li>\r\n	<li>IDs how IT changes impact the business and ability to assure service quality.</li>\r\n	<li>End User Experience Monitoring, Even on Mobile Devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nLucierna is a global provider of Application Performance Management across the application lifecycle for business critical Java, .NET &amp; PhP applications. Lucierna’s products are designed to protect software investments by simplifying maintenance and troubleshooting, dramatically reducing defect resolution time.\r\n\r\nIts flagship product, Antorcha, detects bottlenecks, crashes, critical exceptions (both handled and unhandled) and performance degradations of production applications.<a href=\"http://www.lucierna.com\"> LEARN MORE HERE</a>\r\n<table style=\"height: 220px;\" border=\"0\" width=\"719\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-131 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/bmc.jpg\" alt=\"bmc\" width=\"171\" height=\"67\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Self-Service with Virtual Agent</li>\r\n	<li>Change collision detection, powerful work management capabilities, approval matrix modeling and \"what-if\" analysis, you\'ll benefit from the most capable change and release management solution available.</li>\r\n	<li>Capture and automatically enforce your key contracts and warranties, and eliminate unwanted costs with a comprehensive software license management</li>\r\n	<li>Model and enforce SLAs, OLAs and Underpinning Contracts, from the simple to the highly complex</li>\r\n	<li>Model your business services, infrastructure and dependencies in the BMC Atrium CMDB and share the information across key ITSM processes</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Remedy</strong>\r\nEnterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This application suite provides seamless out-of-the-box workflow automation within and across proven IT Infrastructure Library (ITIL) best practices.\r\n\r\nOnly BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface. This unified approach, particularly when enhanced with other BMC solutions for managing IT infrastructure, provides proactive and continuous improvement of service availability, quality, and cost-effectiveness in complex enterprise environments.\r\n\r\n<strong>Atrium Discovery and Dependency Mapping</strong>\r\nBMC Atrium Discovery and Dependency Mapping automatically discovers physical and virtual IT assets, applications, and the relationships between them - enabling significant cost reductions while dramatically simplifying data center consolidation, disaster recovery, CMDB, and change impact management initiatives.\r\n\r\n<a href=\"http://www.bmc.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 119px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-132 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/or.jpg\" alt=\"or\" width=\"171\" height=\"75\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Project Portfolio Management (PPM) solutions for project-intensive industries.</li>\r\n	<li>Easy-to-use solution for globally prioritizing, planning, managing, and executing projects, programs, and portfolios</li>\r\n	<li>Unique functionality, real-world enterprise scalability, and unlimited configurability, Primavera is ideal for managing just about any type of portfolio from ideation through execution.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nOracle has acquired Primavera Software, Inc., a leading provider of Primavera offers best-in-class solutions focused on the mission critical PPM requirements of key vertical industries including engineering and construction, public sector, aerospace and defense, utilities, oil and gas, manufacturing and high tech, and IT and services.\r\n\r\nPrimavera\'s PPM products, together with Oracle\'s project financials, human resources, supply chain management, product lifecycle management, business intelligence, and infrastructure software are expected to provide the first, comprehensive Enterprise Project Portfolio Management solution. This solution is expected to help companies optimize resources and the supply chain, reduce costs, manage changes, meet delivery dates, and ultimately make better decisions, all by using real-time data. <a href=\"https://www.oracle.com/applications/primavera/index.html\">LEARN MORE HERE</a>\r\n<table style=\"height: 104px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-133 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/tiv.jpg\" alt=\"tiv\" width=\"171\" height=\"45\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Combine endpoint and security management into a single solution.</li>\r\n	<li>Advanced security testing and a platform managing application risk</li>\r\n	<li>Backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Tivoli Endpoint Manager\r\n</strong>IBM Tivoli® Endpoint Manager—built on BigFix® technology—helps you achieve smarter, faster endpoint management. It combines endpoint and security management into a single solution that enables your team to see and manage physical and virtual endpoints—servers, desktops, roaming laptops, and specialized equipment such as point-of-sale devices, ATMs and self-service kiosks. As threats emerge, the software allows you to rapidly remediate, protect, and report on endpoints in real-time. By automating time-intensive tasks across complex networks, you can control costs while reducing risk and supporting compliance. Tivoli Endpoint Manager can be deployed in days for any network size or configuration, providing a very rapid return on investment.\r\n\r\n<strong>Rational AppScan</strong>\r\nIBM delivers the most complete portfolio of application-security and risk-management solutions. With advanced security testing and a platform managing application risk, the IBM Rational AppScan portfolio delivers the security expertise and critical integrations to application life-cycle management that empower enterprises to not just identify vulnerabilities, but also reduce overall application risk. The IBM Rational AppScan portfolio includes advanced static (white box) and dynamic (black box) analysis—as well as innovative technologies like glass-box testing and run-time analysis that keep up with the latest threats and drive precise, actionable results.\r\n\r\n<strong>Tivoli Storage Manager</strong>\r\nIBM Tivoli Storage Manager is a suite of products that delivers a broad range of storage management capabilities. These capabilities include backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning. Tivoli Storage Manager also includes capabilities that can help protect the customer\'s mission-critical data that require 24 x 7 availability, as well as options for high-efficiency backup of key business applications, with virtually no backup-related performance impact. <a href=\"http://www.ibm.com/software/tivoli/\">LEARN MORE HERE</a>\r\n\r\n<img class=\"alignnone wp-image-134 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\" alt=\"professional-services\" width=\"179\" height=\"59\" />\r\n<ul class=\"leftpadding\">\r\n	<li>Network/infrastructure and/or application performance monitoring</li>\r\n	<li>24/7 enhanced support (remote or onsite)</li>\r\n	<li>Penetration testing</li>\r\n	<li>Security</li>\r\n	<li>Administration on Demand</li>\r\n	<li>Service desk staff augmentation</li>\r\n	<li>Troubleshooting (triage), response and escalation services</li>\r\n	<li>IT Operations management</li>\r\n	<li>Planning, designing and developing IT optimization strategies</li>\r\n</ul>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE HERE</a>','Our Solutions','','inherit','open','open','','34-revision-v1','','','2014-05-22 11:30:47','2014-05-22 11:30:47','',34,'http://www.cssdelivers.com/34-revision-v1/',0,'revision','',0),(234,1,'2014-05-22 11:34:29','2014-05-22 11:34:29','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\nLEARN MORE  <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\nLEARN MORE     <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\nLEARN MORE    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:34:29','2014-05-22 11:34:29','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(235,1,'2014-05-22 11:38:05','2014-05-22 11:38:05','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" style: \"float:left; padding: 5px;\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" style: \"float:left; padding: 5px;\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" style: \"float:left; padding: 5px;\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\nLEARN MORE  <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" style: \"float:left; padding: 5px;\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" style: \"float:left; padding: 5px;\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" style: \"float:left; padding: 5px;\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\nLEARN MORE     <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" style: \"float:left; padding: 5px;\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\nLEARN MORE    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:38:05','2014-05-22 11:38:05','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(236,1,'2014-05-22 11:41:38','2014-05-22 11:41:38','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" style=\"float: left; padding: 5px;\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" style=\"float: left; padding: 5px;\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" style=\"float: left; padding: 5px;\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\nLEARN MORE  <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" style: \"float:left; padding: 5px;\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" style: \"float:left; padding: 5px;\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" style: \"float:left; padding: 5px;\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\nLEARN MORE     <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" style: \"float:left; padding: 5px;\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\nLEARN MORE    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:41:38','2014-05-22 11:41:38','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(237,1,'2014-05-22 11:45:50','2014-05-22 11:45:50','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <a href=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\"><img class=\"size-full wp-image-151 alignright\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" /></a>','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:45:50','2014-05-22 11:45:50','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(238,1,'2014-05-22 11:51:20','2014-05-22 11:51:20','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a> <img class=\"alignright wp-image-151 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" style=\"float: right;\" alt=\"download\" width=\"129\" height=\"41\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" style=\"float: right;\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" style=\"float: right;\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" style=\"float: right;\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" style=\"float: right;\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" style=\"float: right;\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:51:20','2014-05-22 11:51:20','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(239,1,'2014-05-22 11:54:37','2014-05-22 11:54:37','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a><img class=\"alignnone size-full wp-image-151\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"129\" height=\"41\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:54:37','2014-05-22 11:54:37','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(240,1,'2014-05-22 11:55:44','2014-05-22 11:55:44','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a><img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"129\" height=\"41\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:55:44','2014-05-22 11:55:44','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(241,1,'2014-05-22 11:56:36','2014-05-22 11:56:36','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a><img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"129\" height=\"41\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div></div>\r\n<div></div>\r\n<div></div>\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div></div>\r\n<div></div>\r\n<div></div>\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div></div>\r\n<div></div>\r\n<div></div>\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:56:36','2014-05-22 11:56:36','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(242,1,'2014-05-22 11:59:00','2014-05-22 11:59:00','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a><img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"129\" height=\"41\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n<strong>TRAINING</strong>\r\n\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 11:59:00','2014-05-22 11:59:00','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(243,1,'2014-05-22 12:00:14','2014-05-22 12:00:14','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a><img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"129\" height=\"41\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<strong>TRAINING</strong>\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 12:00:14','2014-05-22 12:00:14','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(244,1,'2014-05-22 12:03:50','2014-05-22 12:03:50','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-300x212.jpg\" alt=\"Network-Monitoring\" width=\"300\" height=\"212\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a><img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support.png\" alt=\"support\" width=\"167\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-medium\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-300x200.jpg\" alt=\"web-monitoring\" width=\"300\" height=\"200\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n&nbsp;\r\n&nbsp;\r\n<strong>TRAINING</strong>\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-22 12:03:50','2014-05-22 12:03:50','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),(246,1,'2014-05-26 08:08:21','2014-05-26 08:08:21','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n<h5><strong>PROCESS EXPERTISE</strong></h5>\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<strong>CUSTOMIZING YOUR SOLUTIONS</strong>\r\n\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-26 08:08:21','2014-05-26 08:08:21','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(247,1,'2014-05-26 08:08:55','2014-05-26 08:08:55','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n\r\n<strong>From soup to nuts:</strong>\r\n\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n<h5><strong>PROCESS EXPERTISE</strong></h5>\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<h5><strong>CUSTOMIZING YOUR SOLUTIONS</strong></h5>\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-26 08:08:55','2014-05-26 08:08:55','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(248,1,'2014-05-26 08:11:54','2014-05-26 08:11:54','<h3>ADMINISTRATION ON DEMAND</h3>\r\n<ul>\r\n	<li>Manage your busy service desk, increase ticket resolution speed</li>\r\n	<li>Improve operational efficiencies with your own dedicated, multi-discipline expert</li>\r\n	<li>Real-time application and infrastructure performance monitoring, management</li>\r\n	<li>All the experience, all the attention; a fraction of the cost</li>\r\n</ul>\r\n\r\n<hr />\r\n\r\n<div class=\"row\"></div>\r\n<img class=\"alignleft wp-image-73 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/streamline.png\" alt=\"streamline\" width=\"172\" height=\"122\" />One of the realities of the post-recession aftermath is that consolidation and job fusion created a vacuum in the continuous tribal knowledge needed to <strong>effectively manage various aspects of your network infrastructure</strong>. It’s not an just an issue of doing more with less—but now companies are doing more with less with one arm tied behind its back. With all the daily fires that need your immediate attention, there simply aren’t enough hours in the day to address issues and performance management effectively. User and network issues haven’t disappeared, just the bandwidth to confidently and expediently manage and resolve them.\r\n\r\n<strong>CSS fills the gap and expands your limited resources</strong>. Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<strong>Our Admin-on-demand </strong>service works within <strong>your budget and scope of need</strong>. Whether you need monitoring triage or full support; temporary or ongoing services, our job is to allow you to work smarter, not harder. We focus on strengthening satsfaction for your end users by providing high-quality and responsive service…day or night.\r\n\r\nBottom line, when it goes wrong…<em>and it will</em>…you need someone knowledgeable, reliable and committed to your ongoing stability and success. And <strong>we’re ready to <em>prove</em> it!</strong>\r\n<h5><strong>SERVICE DESK:     </strong>(<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">READ OUR CASE STUDY</a>)</h5>\r\nThe Service Desk provides a single, <strong>central point of contact</strong> for all users of IT.  The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities.\r\n\r\nRemember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE ABOUT CSS SERVICE DESK</a>\r\n<h5><strong>SERVICE MANAGEMENT:</strong>    (<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">READ OUR CASE STUDY</a>)</h5>\r\nIT service management is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n<ul class=\"leftpadding\">\r\n	<li>The professional practice of planning, designing, developing, delivering and optimising IT services that are both fit for purpose and fit for use, thereby providing best value and return on investment for the organisation that uses them</li>\r\n	<li>A specialised discipline, which includes the processes, methods, activities, functions and roles that a service provider needs in order to deliver IT servcies which provide business value for customers</li>\r\n	<li>A growing profession of people, skilled and committed to delivering high-quality IT services which bring measurable value for businesses</li>\r\n</ul>\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE ABOUT SERVICE MANAGEMENT</a>','YOUR ADMIN','','inherit','open','open','','11-revision-v1','','','2014-05-26 08:11:54','2014-05-26 08:11:54','',11,'http://www.cssdelivers.com/11-revision-v1/',0,'revision','',0),(249,1,'2014-05-26 08:13:32','2014-05-26 08:13:32','<h3><strong>CONSULTING SERVICES</strong></h3>\r\n<ul>\r\n	<li>We’ll design it</li>\r\n	<li>We’ll build it</li>\r\n	<li>We’ll customize and modify it</li>\r\n	<li>We’ll integrate it</li>\r\n	<li>We’ll make sure it fulfills the business need and achieves your goals</li>\r\n</ul>\r\nThe true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.\r\n\r\nAt CSS, we\'re in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.\r\n<h5><strong>From soup to nuts:</strong></h5>\r\nOur professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:\r\n<ul class=\"leftpadding\">\r\n	<li class=\"left\">Consistent, central Service Desk</li>\r\n	<li class=\"right\">Change Management</li>\r\n	<li class=\"left\">IT Operations Management</li>\r\n	<li class=\"right\">On-Premise Monitoring</li>\r\n	<li class=\"left\">Planning, designing, developing, delivering and optimizing IT</li>\r\n	<li class=\"right\">SaasMonitoring -NOD</li>\r\n	<li class=\"left\">Real time application and infrastructure monitoring</li>\r\n	<li class=\"right\">Implementation</li>\r\n	<li class=\"left\">Enhanced support</li>\r\n	<li class=\"right\">Configuration</li>\r\n	<li class=\"left\">Penetration testing</li>\r\n	<li class=\"right\">Training</li>\r\n	<li class=\"left\">Custom Probe Development</li>\r\n	<li class=\"right\">HA Configuration</li>\r\n	<li class=\"left\">Performance &amp; Troubleshooting</li>\r\n	<li class=\"right\">RCA &amp; Topology</li>\r\n	<li class=\"left\">API Development</li>\r\n	<li class=\"right\">Reporting</li>\r\n	<li class=\"left\">Integrations w/ 3rdPty Solutions</li>\r\n	<li class=\"right\">Managed Services</li>\r\n	<li class=\"left\">E2E Scripting</li>\r\n	<li class=\"right\">Workflow</li>\r\n	<li class=\"left\">Business Process Analysis &amp; Monitoring</li>\r\n	<li class=\"right\">Design / Development</li>\r\n	<li class=\"left\">Custom Dashboards</li>\r\n</ul>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\nOur values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.\r\n\r\nThe ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.\r\n\r\nIn the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.\r\n\r\nThe ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.\r\n<h5><strong>PROCESS EXPERTISE</strong></h5>\r\nOnce we\'ve established your needs and goals, it\'s time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.\r\n\r\nThe most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.\r\n\r\nDuring implementation CSS works side by side with you to ensure:\r\n<ul class=\"leftpadding\">\r\n	<li>Existing organizational structure will support the new process</li>\r\n	<li>A change management program is in place</li>\r\n	<li>Continual training on the process is taking place</li>\r\n	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>\r\n	<li>Process improvement teams are meeting and remaining active</li>\r\n	<li>Management is adopting the process</li>\r\n	<li>People are being rewarded for their process efforts</li>\r\n</ul>\r\n<h5><strong>CUSTOMIZING YOUR SOLUTIONS</strong></h5>\r\nIf your organization requires changes or modifications in the \"off the shelf\" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.\r\n\r\nApplication modifications are based upon:\r\n<ul class=\"leftpadding\">\r\n	<li>Adjustments to the user interface</li>\r\n	<li>Modifications to data structures to accommodate user information requirements</li>\r\n	<li>Lookups for grouping and querying selected information</li>\r\n	<li>Process integration for forecasting and automated tasks</li>\r\n	<li>Enhanced reporting tools</li>\r\n	<li>User agents for automated procedures at the server and client level</li>\r\n	<li>Templates for organizational consistency</li>\r\n	<li>Specialized requirements for integrating third party applications</li>\r\n	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>\r\n</ul>','YOUR EXPERT','','inherit','open','open','','13-revision-v1','','','2014-05-26 08:13:32','2014-05-26 08:13:32','',13,'http://www.cssdelivers.com/13-revision-v1/',0,'revision','',0),(250,1,'2014-05-26 08:17:11','2014-05-26 08:17:11','<h3><strong>MONITORING PERFORMANCE</strong></h3>\r\n<ul>\r\n	<li>Protects and maintains IT landscape integrity</li>\r\n	<li>Centralized “eye in the sky” enhances enterprise visibility and viability</li>\r\n	<li>Promotes operational efficiencies for business critical processes, apps</li>\r\n	<li>Alerts, reports and troubleshoots issues 24/7; assists in compliance</li>\r\n</ul>\r\nMonitoring serves multiple purposes in a complex enterprise IT environment. On the one hand, it is a <strong>powerful analytic</strong> providing the baseline on how well a network, server or other tool is performing. As such, you can make adjustments and ensure it functions at maximum efficiency. It is also a <strong>security</strong> function; knowing who is doing what to various IT assets and finding/preventing vulnerabilities. This is a key component for compliance which most businesses need to routinely satisfy. And monitoring is also your first line of defense for <strong>user productivity and supporting critical business needs</strong>.\r\n\r\nThe old proverb says a watched pot never boils. True, but it also never spills or lets someone stick their hand in boiling water--, simply, this is how CSS approaches the best practice of monitoring your enterprise. Whether on premises or as an on-demand service from the cloud, CSS applies its vast knowledge and resources towards ensuring your continued success while removing a time-intensive burden from your full plate. <strong>Our 24/7 service</strong> gives you the confidence to know your applications, cloud and virtual assets and the entirety of your network environment is available and meeting response time goals for your local and global users.\r\n\r\nBut we understand your computing environment is unique. That is why we work with you to provide a unique set of monitoring scope and protocols based on your specific needs and budget. In the end we provide a flexible and scalable way for you to reduce costs while maintaining a high degree of efficiency.\r\n\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE ABOUT CSS MONITORING SERVICES</a>                                   <a title=\"Products\" href=\"http://www.cssdelivers.com/products.htm\">LEARN MORE ABOUT MONITORING SOLUTONS</a>\r\n<h5><strong>Application Monitoring</strong></h5>\r\nApplications represent the value you provide to the business. The performance of these applications is the shop window seen by your users. To ensure you know you users are receiving the service they expect we provide a multi-faceted approach ensure monitoring in depth and breadth.\r\n<h5><strong>User Experience Monitoring</strong></h5>\r\nUser experience is the ultimate judge of how your users perceive their IT service. There are many possible ways to monitor user experience:\r\n<ul class=\"leftpadding\">\r\n	<li>Synthetic Transactions. Continuously playing user scenarios to alert you to issues before your users do</li>\r\n	<li>Cloud monitors for common services such as Salesforce, Amazon EC2/S3 and more</li>\r\n	<li>Real User Monitoring enables you to know the performance your users really experience</li>\r\n	<li>Service Level Agreements continuously monitored. Alerts before you breach your SLAs</li>\r\n</ul>\r\n<h5><strong>Deep Application Monitoring</strong></h5>\r\nOff the shelf tools that gather core metrics from deep inside common applications (Exchange, Apache, SharePoint, IIS, etc etc). You can be warned of resource exhaustion long before it impacts the service you are providing\r\n<ul class=\"leftpadding\">\r\n	<li>Bespoke Application Monitoring</li>\r\n</ul>\r\nVery often the most critical business application is one developed or heavily customised in house. Every client is different and CSS have the skills to build bespoke monitors suited to your in house applications.\r\n<h5><strong>Infrastructure Monitoring</strong></h5>\r\nOf course no application will run well without a solid infrastructure. Monitoring the infrastructure is not only important to catch the basic failures like disks filling up or network bandwidth being over committed but by monitoring the basic infrastructure we enable root cause analysis. This ability to raise an alarm for the true cause of the problem rather than a flood of alarms enables your support staff to be more focused and resolve issues faster.\r\n<h5><strong>Cloud Monitoring</strong></h5>\r\nMaintaining service levels and availability now requires that you monitor and manage critical infrastructure in cloud environments in addition to your traditional data center. Nimsoft solutions include complete monitoring environments for those building a public or private cloud as well as specific monitoring elements for you to monitor your instances in cloud services such as Amazon, Rackspace, and Salesforce\r\n<h5><strong>Database Monitoring</strong></h5>\r\nMonitoring allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. With native probes for DB2, Oracle, MySQL, Microsoft SQL, Sybase and Informix we have your (data) bases covered\r\n<h5><strong>Network Monitoring</strong></h5>\r\nFrom the lowest level of monitoring to the actual traffic on the wire (even down to a per protocol level) all the way up to the probes to monitor specific networking hardware. There are also tools to make SNMP queries and develop sophisticated monitoring for any device that is snmp enabled. RCA and Topology Manager provide up to date topology discovery and root cause analysis.\r\n<h5><strong>Server Monitoring</strong></h5>\r\nServers underpin virtually every one of your core business services. Depending on their performance, they represent either a vital asset or a critical vulnerability. Monitoring your organization gets the capabilities it needs to optimize the performance of business services—and the servers they rely on—all day, every day.\r\n<h5><strong>Storage Monitoring</strong></h5>\r\nNimsoft Monitor for Storage provides the comprehensive, efficient monitoring that allows you to set and keep SLAs for systems, applications, and business services that depend upon having the storage resources they need, when they need it.\r\n\r\nSupporting any storage component with performance metrics accessible via SNMP, as well as targeted out-of-the-box solutions covering NetApp as well as EMC Celerra, CLARiiON, and Symmetrix VMAX storage platforms, Nimsoft Monitor for Storage provides events, alarms, performance data, displays, workflow, and correlation features that allow you to:\r\n<ul class=\"leftpadding\">\r\n	<li>Rapidly identify and correct storage related outages</li>\r\n	<li>Prevent problems before they happen by applying intelligent thresholds and metrics</li>\r\n	<li>Optimize storage allocations by tracking storage usage and relating usage to systems, business services, and customers</li>\r\n	<li>Automatically identify, configure, and deploy monitoring for storage components and elements.</li>\r\n</ul>\r\n<h5><strong>Virtualized Environment Monitoring</strong></h5>\r\nMonitoring offers sophisticated, comprehensive, and efficient monitoring of virtualized environments. With the alerts, trending information, and real-time intelligence administrators need to prevent problems and quickly correct issues, Monitoring makes it possible for organizations to fully leverage the performance, agility, and cost benefits of virtualization.\r\n\r\nVirtualization is inherently complex and fluid, with VMs started and stopped, moved for availability and dependent on underlying physical infrastructure. Virtualization monitoring addresses these problems with an automated, efficient solution:\r\n<ul class=\"leftpadding\">\r\n	<li>Delivering the intelligence needed to ensure monitoring continuity</li>\r\n	<li>Automatically correlating physical and virtual resources</li>\r\n	<li>Automatically configuring, deploying, and displaying monitoring for virtual infrastructure</li>\r\n</ul>\r\n<h5><strong>User Experience Monitoring</strong></h5>\r\nUsers don’t experience web servers or networks or databases. They experience applications. User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users.','YOUR WATCHDOG','','inherit','open','open','','26-revision-v1','','','2014-05-26 08:17:11','2014-05-26 08:17:11','',26,'http://www.cssdelivers.com/26-revision-v1/',0,'revision','',0),(251,1,'2014-05-26 08:19:54','2014-05-26 08:19:54','<h3>CSS OFFERS A WEALTH OF OPPORTUNITY FOR YOU AND YOUR CLIENTS:</h3>\r\n<ul>\r\n	<li>Provide service augmentation for CA solutions outside of current scope</li>\r\n	<li>Enhance the level of support, integration and training services to meetunique client specifications</li>\r\n	<li>When the job exceeds your capacity or falls below certain scale thresholds</li>\r\n	<li>Expand portfolios to include various product and solution sets when needed</li>\r\n	<li>We respect the boundaries of our relationship—your client, your way!</li>\r\n</ul>\r\nWe are excited to explore partnerships with local, national and international organizations such as yours. We provide a variety of service desk and service management opportunities—as <strong>your service provider</strong>, as <strong>your</strong> <strong>solution integrator, </strong>or <strong>your</strong> <strong>solution expert</strong>…as <strong><em>your go-to guys</em></strong> to deliver value-added 24/7 support.\r\n\r\nEstablishing a relationship with CSS is the best and fastest way to build your company\'s reputation as a responsive, multi-faceted and cost-effective trusted advisor. We offer a natural complement of partnered services to help you succeed and meet the needs of <em>any sized client</em>. As a certified CA service provider (<em>Advanced</em>, <em>Specialty</em> and <em>Capacity</em>!), we are your resource to <strong>maximize profitability, optimize performance, and support scalability</strong>.\r\nAt CSS, we appreciate the key role that our partners play in our mutual success. We are wholly committed to providing you with the very best support programs backed by dedicated and responsive sales and IT teams to accelerate your business growth.\r\n<h5><em>We’ll prove it</em>! Can we get started?</h5>\r\nWe look for organizations with a passion for excellence, who are innovative and care about providing exemplary service to clients, who don’t make excuses and, like us, will run through walls to ensure our partners succeed. Our motto, “we do what we say, and we say what we do,” should tell you everything about our culture and our desire. Whether your need is big or small; whether you are a service provider or consultant; whether your clients are multi-national enterprises or shops on the corner , as a CSS partner, you and your clients will always get our best. That’s a promise…and we’re willing to prove it.\r\n\r\n<strong>Meet some of our featured partners:</strong>\r\n\r\n<img class=\"alignnone wp-image-188 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/logo-list.png\" alt=\"logo-list\" width=\"222\" height=\"244\" />\r\n\r\nLet’s add your logo to this list','YOUR PARTNER','','inherit','open','open','','28-revision-v1','','','2014-05-26 08:19:54','2014-05-26 08:19:54','',28,'http://www.cssdelivers.com/28-revision-v1/',0,'revision','',0),(252,1,'2014-05-26 08:20:36','2014-05-26 08:20:36','<h3>CSS OFFERS A WEALTH OF OPPORTUNITY FOR YOU AND YOUR CLIENTS:</h3>\r\n<ul>\r\n	<li>Provide service augmentation for CA solutions outside of current scope</li>\r\n	<li>Enhance the level of support, integration and training services to meetunique client specifications</li>\r\n	<li>When the job exceeds your capacity or falls below certain scale thresholds</li>\r\n	<li>Expand portfolios to include various product and solution sets when needed</li>\r\n	<li>We respect the boundaries of our relationship—your client, your way!</li>\r\n</ul>\r\nWe are excited to explore partnerships with local, national and international organizations such as yours. We provide a variety of service desk and service management opportunities—as <strong>your service provider</strong>, as <strong>your</strong> <strong>solution integrator, </strong>or <strong>your</strong> <strong>solution expert</strong>…as <strong><em>your go-to guys</em></strong> to deliver value-added 24/7 support.\r\n\r\nEstablishing a relationship with CSS is the best and fastest way to build your company\'s reputation as a responsive, multi-faceted and cost-effective trusted advisor. We offer a natural complement of partnered services to help you succeed and meet the needs of <em>any sized client</em>. As a certified CA service provider (<em>Advanced</em>, <em>Specialty</em> and <em>Capacity</em>!), we are your resource to <strong>maximize profitability, optimize performance, and support scalability</strong>.\r\nAt CSS, we appreciate the key role that our partners play in our mutual success. We are wholly committed to providing you with the very best support programs backed by dedicated and responsive sales and IT teams to accelerate your business growth.\r\n<h5><em>We’ll prove it</em>! Can we get started?</h5>\r\nWe look for organizations with a passion for excellence, who are innovative and care about providing exemplary service to clients, who don’t make excuses and, like us, will run through walls to ensure our partners succeed. Our motto, “we do what we say, and we say what we do,” should tell you everything about our culture and our desire. Whether your need is big or small; whether you are a service provider or consultant; whether your clients are multi-national enterprises or shops on the corner , as a CSS partner, you and your clients will always get our best. That’s a promise…and we’re willing to prove it.\r\n<h5><strong>Meet some of our featured partners:</strong></h5>\r\n<img class=\"alignnone wp-image-188 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/logo-list.png\" alt=\"logo-list\" width=\"222\" height=\"244\" />\r\n<h5>Let’s add your logo to this list</h5>','YOUR PARTNER','','inherit','open','open','','28-revision-v1','','','2014-05-26 08:20:36','2014-05-26 08:20:36','',28,'http://www.cssdelivers.com/28-revision-v1/',0,'revision','',0),(253,1,'2014-05-26 08:21:24','2014-05-26 08:21:24','<h3>CSS OFFERS A WEALTH OF OPPORTUNITY FOR YOU AND YOUR CLIENTS:</h3>\r\n<ul>\r\n	<li>Provide service augmentation for CA solutions outside of current scope</li>\r\n	<li>Enhance the level of support, integration and training services to meetunique client specifications</li>\r\n	<li>When the job exceeds your capacity or falls below certain scale thresholds</li>\r\n	<li>Expand portfolios to include various product and solution sets when needed</li>\r\n	<li>We respect the boundaries of our relationship—your client, your way!</li>\r\n</ul>\r\nWe are excited to explore partnerships with local, national and international organizations such as yours. We provide a variety of service desk and service management opportunities—as <strong>your service provider</strong>, as <strong>your</strong> <strong>solution integrator, </strong>or <strong>your</strong> <strong>solution expert</strong>…as <strong><em>your go-to guys</em></strong> to deliver value-added 24/7 support.\r\n\r\nEstablishing a relationship with CSS is the best and fastest way to build your company\'s reputation as a responsive, multi-faceted and cost-effective trusted advisor. We offer a natural complement of partnered services to help you succeed and meet the needs of <em>any sized client</em>. As a certified CA service provider (<em>Advanced</em>, <em>Specialty</em> and <em>Capacity</em>!), we are your resource to <strong>maximize profitability, optimize performance, and support scalability</strong>.\r\nAt CSS, we appreciate the key role that our partners play in our mutual success. We are wholly committed to providing you with the very best support programs backed by dedicated and responsive sales and IT teams to accelerate your business growth.\r\n<h5><strong><em>We’ll prove it</em>! Can we get started?</strong></h5>\r\nWe look for organizations with a passion for excellence, who are innovative and care about providing exemplary service to clients, who don’t make excuses and, like us, will run through walls to ensure our partners succeed. Our motto, “we do what we say, and we say what we do,” should tell you everything about our culture and our desire. Whether your need is big or small; whether you are a service provider or consultant; whether your clients are multi-national enterprises or shops on the corner , as a CSS partner, you and your clients will always get our best. That’s a promise…and we’re willing to prove it.\r\n<h5><strong>Meet some of our featured partners:</strong></h5>\r\n<img class=\"alignnone wp-image-188 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/logo-list.png\" alt=\"logo-list\" width=\"222\" height=\"244\" />\r\n<h5><strong>Let’s add your logo to this list</strong></h5>','YOUR PARTNER','','inherit','open','open','','28-revision-v1','','','2014-05-26 08:21:24','2014-05-26 08:21:24','',28,'http://www.cssdelivers.com/28-revision-v1/',0,'revision','',0),(254,1,'2014-05-26 08:24:46','2014-05-26 08:24:46','<h3>CSS DELIVERS: WHAT DO WHAT WE SAY AND SAY WHAT WE DO</h3>\r\n<ul>\r\n	<li>Improve network performance through best practice monitoring</li>\r\n	<li>Control costs by reducing service desk incidents and repeat problems</li>\r\n	<li>Bring to bear a century-plus of collective, multi-discipline IT expertise</li>\r\n	<li>Expand resources: on-demand delivery of extraordinary service</li>\r\n	<li>Provide and develop the solutions needed for your success.</li>\r\n</ul>\r\nWe know. There are simply <em>not enough hours in the day</em> to realize your best practice vision of a multi-faceted, self-reliant IT environment <em>AND</em> deal with the daily fires, user emergencies, administrative rigmarole and resource-diverting directives. If it were easy, there wouldn’t be a need for a company like CSS. So it’s our job to deliver an unmatched level of reliable and high quality professional service that <strong>supports your goals, provides return on investment, and streamlines your environment</strong>—and find innovative ways to do <em>it better, faster and cheaper</em>.\r\n<h4><strong>CSS delivers an action-oriented, professional “cradle-to-grave” experience that optimizes enterprise IT functions...and gives you the confidence to refocus on other high value,revenue generating tasks.</strong></h4>\r\nOur specialities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Service Management/Service Desk Augmentation     <a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm/\">Learn more</a></li>\r\n	<li>24/7 monitoring and compliance management          <a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil/\">Learn more</a></li>\r\n	<li>Administration-on-Demand                                             <a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin/\">Learn more</a></li>\r\n	<li>Solution development and customization                     <a title=\"Solving IT Management\" href=\"http://www.cssdelivers.com/solutions/\">Learn more</a></li>\r\n	<li>Solution integration                                                           <a title=\"Solving IT Management\" href=\"http://www.cssdelivers.com/solutions/\">Learn more</a></li>\r\n</ul>\r\nCorporate Software Services Inc (CSS) prides itself in implementing top level business strategies, software solutions, training and service provision that <strong>support three mission-critical goals </strong>\r\n<ul class=\"leftpadding\">\r\n	<li>Streamlining IT Services</li>\r\n	<li>Reduce Costs</li>\r\n	<li>Optimize Performance</li>\r\n</ul>\r\nWe understand the challenges of a modern enterprise including asset performance, application availability, compliance, security, productivity issues, interpolation of external and internal users, and the expansion of network perimeters beyond firewalls. It’s easy for an IT landscape to spiral into siloed functions. This makes the environment considerably more complex, inefficient, cost-heavy and resource depleting. Our skilled specialists work with you (project-to-project, on-demand or continuous long-term engagements) to provide insight and practical solution application to centralize and improve several areas or your enterprise; to <strong>transform your IT department from a compiler of stacks to broker of business needs</strong>.\r\n\r\nWe’ve been the right choice for banks, healthcare providers, retail, telecommunications and so many more. Let us prove it to you today!\r\n<ul class=\"leftpadding\">\r\n	<li>Centralize and boost IT Services: (ITSM/ITIL)</li>\r\n	<li>Trusted product experts: CA Nimsoft, xMatters, Lucierna &amp; more</li>\r\n	<li>Enable support and testing towards compliance</li>\r\n	<li>Proactive and real time service desk</li>\r\n	<li>Business process consulting</li>\r\n	<li>Demos and training</li>\r\n</ul>','The CSS Advantage','','inherit','open','open','','32-revision-v1','','','2014-05-26 08:24:46','2014-05-26 08:24:46','',32,'http://www.cssdelivers.com/32-revision-v1/',0,'revision','',0),(255,1,'2014-05-26 08:26:41','2014-05-26 08:26:41','','CSS_Overview_v3','','inherit','open','open','','css_overview_v3','','','2014-05-26 08:26:41','2014-05-26 08:26:41','',0,'http://www.cssdelivers.com/wp-content/uploads/2014/05/CSS_Overview_v3.pdf',0,'attachment','application/pdf',0),(256,1,'2014-05-26 08:38:23','2014-05-26 08:38:23','<h3>THE RIGHT TOOL FOR THE RIGHT JOB</h3>\r\n<ul>\r\n	<li>Addressing the vast lifecycle of your IT environment including service desk, ITIL, ITSM, client management, asset management, security, correlation, PPM and much more</li>\r\n	<li>Certified solution provider for all our offerings</li>\r\n	<li>Deep product knowledge for each solution</li>\r\n	<li>Quick and professional deployment lowers your TCO</li>\r\n</ul>\r\nWith specific goals and tight budgets, you don’t have the luxury to try a solution only to find it doesn’t meet your needs. CSS is a solution partner for a wide spectrum of tools and brands. Based on your specifications and objectives, we can help you choose the right tool for the right job and <strong>accelerate ROI by getting it up and running quickly and integrated into your daily usage practice</strong>.\r\n<h5><strong>Here are our current solution offerings:</strong></h5>\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-123 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/nim.jpg\" alt=\"nim\" width=\"172\" height=\"58\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Comprehensive and affordable <strong>true SAAS</strong> Service Desk and Service Management for enterprises, mid-market organizations</li>\r\n	<li>Manage business services and specific systems within your IT infrastructure, including network, servers, databases, apps, and virtualized environments.</li>\r\n	<li>Mobile and collaborative capabilities that can improve productivity for both analysts and business users</li>\r\n	<li>Download, deploy, monitor and report on your most critical devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nNimsoft helps you gain the visibility and control you need to realize maximum business advantage from your IT services and investments. Nimsoft offers the capabilities and expertise you need to enjoy a unified view of all your business services, whether they’re based in the cloud, in the data center, or a mix of the two.\r\n\r\nThe Nimsoft IT management as a service (MaaS) solution includes comprehensive monitoring and IT service management functionality—integrated capabilities that enable continual infrastructure optimization and accelerated problem resolution.<a href=\"http://www.ca.com/us/intellicenter/ca-nimsoft-service-desk.aspx\"> LEARN MORE HERE</a>\r\n\r\n<strong>Nimsoft Service Desk\r\n</strong>Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives. It equips IT teams with capabilities for optimizing service management functionality—while eliminating the complexity, coding, and cost associated with overly complex service desk platforms that do not meet today\'s business requirements. This SaaS-based solution is easy to configure to the needs of your business, fast to deploy and straight forward to adapt as needs change. Part of the CA Nimsoft family of IT management-as-a-service solutions, CA Nimsoft Service Desk can leverage the monitoring information collected by CA Nimsoft Monitor, speeding the detection and escalation of issues and allowing you to provide better quality service—faster and cheaper..\r\n<table style=\"height: 156px;\" border=\"0\" width=\"702\">\r\n<tbody>\r\n<tr>\r\n<td> <img class=\"alignleft wp-image-127 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/fr.jpg\" alt=\"fr\" width=\"171\" height=\"49\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Hybrid IT includes on-premise and cloud based suite including client and service management driven by your best practices</li>\r\n	<li>With Heat Service Management you can easily <strong>request</strong> a service or change, <strong>plan</strong> for appropriate remediation measures, automatically <strong>approve</strong> and authorize the request, implement the <strong>change</strong> to your users,</li>\r\n	<li>Platform as a Service (PaaS)</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nFrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With its suite of HEAT applications, the solution provides a Service Catalog to the end user community for them to submit requests from any part of your business. HEAT ITSM will then enable you to manage the fulfillment of your request whilst also providing the management and delivery of your IT Services”\r\n\r\nFrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. FrontRange customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.\r\n\r\n<a href=\"http://www.frontrange.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 101px;\" border=\"0\" width=\"686\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-128 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/xm.jpg\" alt=\"xm\" width=\"171\" height=\"41\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Targeted IT notifications</li>\r\n	<li>Enhanced business continuity through emergency alerts,</li>\r\n	<li>Proactive, directed communication to impacted users</li>\r\n	<li>Integrate communication into any monitoring system</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nxMatters is the relevance engine company.  We\'ve built the most advanced communication system on the market that lets you get the right messages delivered to the right people at the right time.  We work with the existing products and processes you have in place to ensure that when critical incidents occur, you can engage the right people to ensure the fastest time to closure.  The xMatters relevance engine technology lets you build communication applications that match your business processes so you only deliver what matters, when it matters.  More than 1000 companies use xMatters as an enterprise communication system and to drive their business processes forward.  Founded in 2000, global xMatters headquarters are in San Ramon, CA and European headquarters are in London, UK. <a href=\"http://www.xmatters.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 72px;\" border=\"0\" width=\"714\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-130 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/lu.jpg\" alt=\"lu\" width=\"171\" height=\"59\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Scalable real-time and historical analytical capabilities offers advanced APM (application performance management) technology</li>\r\n	<li>IDs how IT changes impact the business and ability to assure service quality.</li>\r\n	<li>End User Experience Monitoring, Even on Mobile Devices</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nLucierna is a global provider of Application Performance Management across the application lifecycle for business critical Java, .NET &amp; PhP applications. Lucierna’s products are designed to protect software investments by simplifying maintenance and troubleshooting, dramatically reducing defect resolution time.\r\n\r\nIts flagship product, Antorcha, detects bottlenecks, crashes, critical exceptions (both handled and unhandled) and performance degradations of production applications.<a href=\"http://www.lucierna.com\"> LEARN MORE HERE</a>\r\n<table style=\"height: 220px;\" border=\"0\" width=\"719\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-131 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/bmc.jpg\" alt=\"bmc\" width=\"171\" height=\"67\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Self-Service with Virtual Agent</li>\r\n	<li>Change collision detection, powerful work management capabilities, approval matrix modeling and \"what-if\" analysis, you\'ll benefit from the most capable change and release management solution available.</li>\r\n	<li>Capture and automatically enforce your key contracts and warranties, and eliminate unwanted costs with a comprehensive software license management</li>\r\n	<li>Model and enforce SLAs, OLAs and Underpinning Contracts, from the simple to the highly complex</li>\r\n	<li>Model your business services, infrastructure and dependencies in the BMC Atrium CMDB and share the information across key ITSM processes</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Remedy</strong>\r\nEnterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This application suite provides seamless out-of-the-box workflow automation within and across proven IT Infrastructure Library (ITIL) best practices.\r\n\r\nOnly BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface. This unified approach, particularly when enhanced with other BMC solutions for managing IT infrastructure, provides proactive and continuous improvement of service availability, quality, and cost-effectiveness in complex enterprise environments.\r\n\r\n<strong>Atrium Discovery and Dependency Mapping</strong>\r\nBMC Atrium Discovery and Dependency Mapping automatically discovers physical and virtual IT assets, applications, and the relationships between them - enabling significant cost reductions while dramatically simplifying data center consolidation, disaster recovery, CMDB, and change impact management initiatives.\r\n\r\n<a href=\"http://www.bmc.com\">LEARN MORE HERE</a>\r\n<table style=\"height: 119px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-132 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/or.jpg\" alt=\"or\" width=\"171\" height=\"75\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Project Portfolio Management (PPM) solutions for project-intensive industries.</li>\r\n	<li>Easy-to-use solution for globally prioritizing, planning, managing, and executing projects, programs, and portfolios</li>\r\n	<li>Unique functionality, real-world enterprise scalability, and unlimited configurability, Primavera is ideal for managing just about any type of portfolio from ideation through execution.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nOracle has acquired Primavera Software, Inc., a leading provider of Primavera offers best-in-class solutions focused on the mission critical PPM requirements of key vertical industries including engineering and construction, public sector, aerospace and defense, utilities, oil and gas, manufacturing and high tech, and IT and services.\r\n\r\nPrimavera\'s PPM products, together with Oracle\'s project financials, human resources, supply chain management, product lifecycle management, business intelligence, and infrastructure software are expected to provide the first, comprehensive Enterprise Project Portfolio Management solution. This solution is expected to help companies optimize resources and the supply chain, reduce costs, manage changes, meet delivery dates, and ultimately make better decisions, all by using real-time data. <a href=\"https://www.oracle.com/applications/primavera/index.html\">LEARN MORE HERE</a>\r\n<table style=\"height: 104px;\" border=\"0\" width=\"700\">\r\n<tbody>\r\n<tr>\r\n<td><img class=\"alignleft wp-image-133 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/tiv.jpg\" alt=\"tiv\" width=\"171\" height=\"45\" /></td>\r\n<td>\r\n<ul class=\"leftpadding\">\r\n	<li>Combine endpoint and security management into a single solution.</li>\r\n	<li>Advanced security testing and a platform managing application risk</li>\r\n	<li>Backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning.</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<strong>Tivoli Endpoint Manager\r\n</strong>IBM Tivoli® Endpoint Manager—built on BigFix® technology—helps you achieve smarter, faster endpoint management. It combines endpoint and security management into a single solution that enables your team to see and manage physical and virtual endpoints—servers, desktops, roaming laptops, and specialized equipment such as point-of-sale devices, ATMs and self-service kiosks. As threats emerge, the software allows you to rapidly remediate, protect, and report on endpoints in real-time. By automating time-intensive tasks across complex networks, you can control costs while reducing risk and supporting compliance. Tivoli Endpoint Manager can be deployed in days for any network size or configuration, providing a very rapid return on investment.\r\n\r\n<strong>Rational AppScan</strong>\r\nIBM delivers the most complete portfolio of application-security and risk-management solutions. With advanced security testing and a platform managing application risk, the IBM Rational AppScan portfolio delivers the security expertise and critical integrations to application life-cycle management that empower enterprises to not just identify vulnerabilities, but also reduce overall application risk. The IBM Rational AppScan portfolio includes advanced static (white box) and dynamic (black box) analysis—as well as innovative technologies like glass-box testing and run-time analysis that keep up with the latest threats and drive precise, actionable results.\r\n\r\n<strong>Tivoli Storage Manager</strong>\r\nIBM Tivoli Storage Manager is a suite of products that delivers a broad range of storage management capabilities. These capabilities include backup, archive, recovery, space management, database and application protection, enterprise resource planning (ERP), bare machine recovery, and disaster recovery planning. Tivoli Storage Manager also includes capabilities that can help protect the customer\'s mission-critical data that require 24 x 7 availability, as well as options for high-efficiency backup of key business applications, with virtually no backup-related performance impact. <a href=\"http://www.ibm.com/software/tivoli/\">LEARN MORE HERE</a>\r\n\r\n<img class=\"alignnone wp-image-134 size-full\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/professional-services.png\" alt=\"professional-services\" width=\"179\" height=\"59\" />\r\n<ul class=\"leftpadding\">\r\n	<li>Network/infrastructure and/or application performance monitoring</li>\r\n	<li>24/7 enhanced support (remote or onsite)</li>\r\n	<li>Penetration testing</li>\r\n	<li>Security</li>\r\n	<li>Administration on Demand</li>\r\n	<li>Service desk staff augmentation</li>\r\n	<li>Troubleshooting (triage), response and escalation services</li>\r\n	<li>IT Operations management</li>\r\n	<li>Planning, designing and developing IT optimization strategies</li>\r\n</ul>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm\">LEARN MORE HERE</a>','Our Solutions','','inherit','open','open','','34-revision-v1','','','2014-05-26 08:38:23','2014-05-26 08:38:23','',34,'http://www.cssdelivers.com/34-revision-v1/',0,'revision','',0),(257,1,'2014-05-26 08:41:04','2014-05-26 08:41:04','<h3><strong>UNLOCKING THE POTENTIAL</strong></h3>\r\n<ul>\r\n	<li>Performance monitoring helps optimize entire IT landscape</li>\r\n	<li>Service Desk services increase response time, resolutions without escalations</li>\r\n	<li>Leverage our product expertise to maximize your IT investment</li>\r\n	<li>On demand delivery and accountability augments staffing and admin needs</li>\r\n	<li>Expanding your resources: helping you do more with less</li>\r\n</ul>\r\nExpanding your resources: helping you do more with less\r\n<strong><em>We know you’re in the office when everyone else has gone home</em></strong>. We know that for every step forward, there always seems two steps back. We know that users want it yesterday. We know you’re juggling chainsaws (and sometimes doing it with one hand tied behind your back!) We also know what needs to happen to allow your company to succeed. Why? Because we’re IT professionals too...and we’re ready to help. Managing your IT environment should be a team effort and CSS wants to ensure you have the best players in the best positions to quickly, resourcefully, professionally and affordably achieve your directives and objectives. We provide several game-changing service options for you including:\r\n<p style=\"text-align: center;\"><a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Management\">Service Management</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Service-Desk\">Service Desk</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Monitoring\">Monitoring</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Health-Checks\">Health Checks</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Administration-on-Demand\">Administration on Demand</a>\r\n<a title=\"Services\" href=\"http://www.cssdelivers.com/services.htm#Consulting\">Consulting</a></p>\r\n\r\n<div id=\"Service-Management\"><strong>SERVICE MANAGEMENT: </strong></div>\r\n<em>Manage, Track, and Automate IT Tasks Easily - </em>\r\n\r\n<img class=\"alignleft wp-image-149 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/Network-Monitoring-150x150.jpg\" alt=\"Network-Monitoring\" width=\"150\" height=\"150\" />The difference between an effective deployment and daily administration of a service management initiative comes down to the commitment and integrity of your partner\r\n\r\nIf you are driving the initiative inhouse, CSS maintains an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Our service is about relationships, not installations. We feel by properly maintaining the former, the success of the latter is practically guaranteed. If you, need help\r\n\r\nGood IT service management (ITSM and ITIL) is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected.\r\n\r\n<a title=\"Service Management\" href=\"http://www.cssdelivers.com/itsm.htm\">LEARN MORE</a><img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n&nbsp;\r\n<div id=\"Service-Desk\"><strong>SERVICE DESK</strong></div>\r\n<img class=\"alignleft wp-image-152 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/support-150x125.png\" alt=\"support\" width=\"150\" height=\"125\" />The Service Desk provides the interface between IT and the user community. The Service Desk usually logs and manages all incidents, service requests and access requests and provides an interface for all other ITIL support processes and activities. Specific Service Desk responsibilities include:\r\n<ul class=\"leftpadding\">\r\n	<li>Logging all incidents and requests, categorizing and prioritizing them</li>\r\n	<li>First-line investigation, triage and diagnosis</li>\r\n	<li>Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied.</li>\r\n	<li>Keeping users informed of the status of services, incidents and request</li>\r\n</ul>\r\nThe Service Desk is fundamental to providing users and customers with consistent, high quality, expert service. Remember, when a user phones the Service Desk for an incident IT has already failed! It is critical that their issue is resolved quickly, efficiently and as professionally as possible; restoring the confidence of the user in IT.\r\n\r\n<a title=\"Service Desk\" href=\"http://www.cssdelivers.com/itil.htm\">LEARN MORE</a>          <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Monitoring\"><strong>MONITORING</strong></div>\r\n<img class=\"alignleft wp-image-155 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/web-monitoring-150x150.jpg\" alt=\"web-monitoring\" width=\"150\" height=\"150\" />At CSS we know monitoring inside out. We know monitoring is never finished; there will always be a new application or the latest pain point that needs to be controlled not tomorrow but now. With our broad experience in many complex environments we monitor from the top down. What is there to be monitored and why? How can we best monitor this? From this view, we provide a right-scoped integrated set of monitoring based on your requirements. We believe simplicity begets maintainability and a well-maintained monitoring solution is an effective monitoring solution.\r\n\r\nOur monitoring proficiencies include:\r\n<ul class=\"leftpadding\">\r\n	<li>Applications</li>\r\n	<li>Infrastructure</li>\r\n	<li>User Experience</li>\r\n	<li>Databases and storage</li>\r\n	<li>Network and servers</li>\r\n	<li>Cloud and virtulaized environments</li>\r\n	<li>Custom monigtoring for non-standard requirements</li>\r\n</ul>\r\n<a title=\"YOUR WATCHDOG\" href=\"http://www.cssdelivers.com/monitor.htm\">LEARN MORE </a> <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Health-Checks\"><strong>HEALTH CHECK</strong></div>\r\n<img class=\"alignleft wp-image-157 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/healthcheck.png\" alt=\"healthcheck\" width=\"106\" height=\"157\" />One of the biggest cost drains for an IT network is <em>not knowing what you don’t know</em>. Too many hours and dollars are wasted diagnosing and repairing underperforming monitoring systems. CSS’s consultative health check program can improve performance, enhance stability and increase the value of your enterprise monitoring practices. We do this by reviewing and testing your software, it’s implementation and current configuration. The result is a report card of its current status and a series of specific recommendations designed to promote clarity of your operating environment. And, we’ll work with you to deploy and maintain best practices that close the visibility gaps.\r\n\r\nWe offer a Complimentary Health Check (4 hours half-day via remote) or a Full Health Check.\r\n\r\n<strong>LET US CHECK YOUR SYSTEM TODAY…FOR FREE</strong>\r\n<div id=\"Administration-on-Demand\"><strong>ADMIN ON DEMAND:</strong></div>\r\n<img class=\"alignleft wp-image-158 size-thumbnail\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/phill1-150x150.jpg\" alt=\"phill\" width=\"150\" height=\"150\" />Have you met Phill? He is your personal, expert administrator. When there are simply too many fires to put out to effectively manage your IT environment, Phill steps in and fills the gap Our administrative IT specialists provide the <strong>necessary expertise and product proficiency</strong> to manage your service desk, or develop, implement and maintain a host of IT strategic initiatives, risk management and best practices. But, more importantly, we can professionally handle the variety of user issues, questions, and problems that affect productivity, security and forwarding critical business needs.\r\n\r\n<a title=\"YOUR ADMIN\" href=\"http://www.cssdelivers.com/admin.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n<div id=\"Consulting\"><strong>CONSULTING</strong></div>\r\n<img class=\"alignleft wp-image-159 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/consult.png\" alt=\"consult\" width=\"128\" height=\"110\" />Based on years of experience helping IT and embedded developers, our CSS’ worldwide staff of consultants is highly skilled to help you improve your team\'s application and systems development capabilities and maximize your investment in help desk, service management, asset management and a variety of other solutions. Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>best practices implementation</strong>, we provide innovative and customized service to meet your specific need and work within your scope and budget. Part of our consulting offering is process revew. Our ITIL ITIL maturity assessment allows you to see where you are now, where you want to be, and recommendations on how to get there\r\n\r\n<a title=\"YOUR EXPERT\" href=\"http://www.cssdelivers.com/consult.htm\">LEARN MORE  </a>   <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />\r\n\r\n\r\n<strong>TRAINING</strong>\r\n<img class=\"alignleft wp-image-160 size-full\" style=\"float: left; padding: 5px;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/training.png\" alt=\"training\" width=\"111\" height=\"138\" />As important as the solution you deploy, your company’s degree of training determines how successfully and quickly you realize your product’s potential and ROI. In a complex computing environment with “have it done yesterday” pressures, you can no longer depend on simply skimming a manual and “winging it” for a few weeks until you get a handle on the program. Training is a necessary component to maximize productivity. CSS provides <strong>certified product training</strong> designed for the IT and service professional. We also offer <strong>specific user training</strong> to ensure whoever uses an application understands its features, and how it integrates into your specific processes and work-case scenarios. You or your team will leave our sessions with techniques and a knowledgebase that provide immediate results and proficiency.\r\n\r\n<a title=\"YOUR PARTNER\" href=\"http://www.cssdelivers.com/partner.htm\">LEARN MORE</a>    <img class=\"alignright wp-image-151 size-full\" style=\"float: right;\" src=\"http://www.cssdelivers.com/wp-content/uploads/2014/05/download.png\" alt=\"download\" width=\"229\" height=\"72\" />','Our Services','','inherit','open','open','','88-revision-v1','','','2014-05-26 08:41:04','2014-05-26 08:41:04','',88,'http://www.cssdelivers.com/88-revision-v1/',0,'revision','',0),