<h3><strong>CONSULTING SERVICES</strong></h3>
<ul>
	<li>We’ll design it</li>
	<li>We’ll build it</li>
	<li>We’ll customize and modify it</li>
	<li>We’ll integrate it</li>
	<li>We’ll make sure it fulfills the business need and achieves your goals</li>
</ul>
The true nature of your IT department is to maintain the infrastructure so that the revenue-generating mechanisms can succeed and thrive. <em>Add to that</em>, the directive to protect operational assets including users and data. Then there’s the need to continually identify and implement ways to improve performance while anticipating challenges and continually adapting to the transformative nature of technology. For anyone, even the most experienced IT professional, <em>that’s a lot of chainsaws to keep in the air</em>. And that’s where CSS can deliver value…IT is <em>our</em> core business so it doesn’t have to be yours.

At CSS, we're in business to make your business succeed. We do it by building strong relationships. We get to know you, your systems and your challenges. Then we work with you to develop smart, cost-effective solutions to support both IT and business needs. Whether your organization is just getting off the ground or is large and growing fast, we can work with you to implement an information system that suits your needs. Our goal is to help you achieve a return on investment by consistently exceeding expectations.
<h5><strong>From soup to nuts:</strong></h5>
Our professional expertise extends across several disciplines, solutions and experience We can help with just about any challenge. From <strong>custom application development</strong> to <strong>off-the-shelf solution modification</strong> to <strong>process modeling</strong> to <strong>staff augmentation</strong> to <strong>soltution training</strong>, we provide innovative and customized service to meet your specific need and work within your budget. Some of the areas we specialize include:
<ul class="leftpadding">
	<li class="left">Consistent, central Service Desk</li>
	<li class="right">Change Management</li>
	<li class="left">IT Operations Management</li>
	<li class="right">On-Premise Monitoring</li>
	<li class="left">Planning, designing, developing, delivering and optimizing IT</li>
	<li class="right">SaasMonitoring -NOD</li>
	<li class="left">Real time application and infrastructure monitoring</li>
	<li class="right">Implementation</li>
	<li class="left">Enhanced support</li>
	<li class="right">Configuration</li>
	<li class="left">Penetration testing</li>
	<li class="right">Training</li>
	<li class="left">Custom Probe Development</li>
	<li class="right">HA Configuration</li>
	<li class="left">Performance &amp; Troubleshooting</li>
	<li class="right">RCA &amp; Topology</li>
	<li class="left">API Development</li>
	<li class="right">Reporting</li>
	<li class="left">Integrations w/ 3rdPty Solutions</li>
	<li class="right">Managed Services</li>
	<li class="left">E2E Scripting</li>
	<li class="right">Workflow</li>
	<li class="left">Business Process Analysis &amp; Monitoring</li>
	<li class="right">Design / Development</li>
	<li class="left">Custom Dashboards</li>
</ul>
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Our values and beliefs underpin all our activities and we are committed to consistently delivering on every engagement.

The ‘<strong>Define’</strong> stage focuses on ensuring maximum value from your strategic investment.  This means understanding what you have and where you are right now; capturing your long-term, overall objectives; and finally developing a scope of activity that supports those findings and delivers optimum project return.

In the ‘<strong>Design’</strong> stage it’s time to translate the strategic planning into tactical plans for action.  We start by evaluating the options available to deliver the requirements developed at the strategic phase; we then develop the chosen solution in line with the strategic requirements; and finally enter the testing phase to ensure the solutions meet functional and operational requirements.

The ‘<strong>Deploy’</strong> stage delivers the final operational solution; it’s where your investment is translated into tangible improvements and benefit for your organisation. We take a structured transition approach; ensure review against the strategic success criteria formulated in the ‘Define’ stage; and then formally capture the tangible deliverables to enable you to report on your investment return.
<h5><strong>PROCESS EXPERTISE</strong></h5>
Once we've established your needs and goals, it's time to implement a solution. We recognize your unique situation and sales culture and are prepared to tailor our services to meet your specific needs. We understand that improving productivity, efficiency and communication are primary objectives for any sales force automation solution or process modeling. We keep this in mind as we design, install, and train users on your system.

The most important issue facing a process improvement effort is the implementation of the new software product or improved process. CSS keeps management and team leaders focused on the correct priorities to drive the implementation effort to a successful completion.

During implementation CSS works side by side with you to ensure:
<ul class="leftpadding">
	<li>Existing organizational structure will support the new process</li>
	<li>A change management program is in place</li>
	<li>Continual training on the process is taking place</li>
	<li>Measurements are being qualified, analyzed and an R.O.I. is being realized</li>
	<li>Process improvement teams are meeting and remaining active</li>
	<li>Management is adopting the process</li>
	<li>People are being rewarded for their process efforts</li>
</ul>
<h5><strong>CUSTOMIZING YOUR SOLUTIONS</strong></h5>
If your organization requires changes or modifications in the "off the shelf" software to create a more productive environment, our experts help you meet your goals. We provide innovative and effective customized software solutions. Our team of engineers specializes in modifications to sales automation software technology and the integration of this technology into existing IT systems. We understand today’s changing technology and your unique software application needs.

Application modifications are based upon:
<ul class="leftpadding">
	<li>Adjustments to the user interface</li>
	<li>Modifications to data structures to accommodate user information requirements</li>
	<li>Lookups for grouping and querying selected information</li>
	<li>Process integration for forecasting and automated tasks</li>
	<li>Enhanced reporting tools</li>
	<li>User agents for automated procedures at the server and client level</li>
	<li>Templates for organizational consistency</li>
	<li>Specialized requirements for integrating third party applications</li>
	<li>All user modifications may be contracted on an as-need basis or done before the implementation of the software application begins.</li>
</ul>