<h3>MINIMIZE RISK, MAXIMIZE INFRASTRUCTURE PERFORMANCE, RELIABILITY:</h3>
<ul>
	<li>Ensure value in IT services through professional planning, designing, developing, delivering and optimizing assets</li>
	<li>Support and enable business goals, not just technology</li>
	<li>Apply a ‘lifecycle’ approach to IT services</li>
	<li>Effective change management expertise</li>
	<li>Accelerate IT responsiveness and innovation</li>
	<li>Maintain accredited ISO20000 standards and Service Desk Institute best practices</li>
	<li>Precision budgeting for all your technology service and support.</li>
</ul>
At CSS, Service Management (ITSM/ITIL) is not about plugging-in devices but supporting an organization’s business vision through the skilled management and alignment of its technology and related services.

IT can be a labyrinthine, complex beast with many moving parts, dozen upon dozen of requirements, needs, implications, options and alternatives. It is an orchestra that requires a conductor who understands the interpolation and bigger picture of a well-played symphony, but can still hear if a single instrument is out of tune.

CSS can strategically align your assets to meet business needs, enable greater productivity and improve service to users, partners, vendors and customers. We maintain a great respect for your investment in infrastructure and work with you to streamline service and <strong>reduce IT costs across the board</strong>. For your IT investment to provide value, the resulting IT service must be <em>well planned, well designed, well managed and well delivered</em>…<strong><em>and CSS delivers!</em></strong>

<strong><em> </em></strong>

We believe in:

<ul class="leftpadding">
	<li><strong>Service strategy: </strong>collaboration between business strategists and IT to develop IT service strategies that support the business strategy</li>
	<li><strong>Service design:</strong> designing the overarching IT architecture and each IT service to meet customers’ business objectives by being both fit for purpose and fit for use</li>
	<li><strong>Service transition:</strong> managing and controlling changes into the live IT operational environment, including the development and transition of new or changed IT services</li>
	<li><strong>Service operation:</strong> delivering and supporting operational IT services in such a way that they meet business needs and expectations and deliver forecasted business benefits</li>
	<li><strong>Continual service improvement: </strong>learning from experience and adopting an approach which ensures continual improvement of IT services.</li>
</ul>
<strong>The added benefits of CSS ITIL:</strong>

From a business perspective, the adoption of ITIL practices by IT service providers – whether in-house providers or external suppliers – ensures many benefits, including:
<ul class="leftpadding">
	<li>IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives</li>
	<li>Known and manageable IT costs, ensuring the business better plans its finances</li>
	<li>Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users</li>
	<li>Financial savings from improved resource management and reduced rework</li>
	<li>More effective change management, enabling the business to keep pace with change and drive business change to its advantage</li>
	<li>Improved user and customer satisfaction with IT</li>
</ul>
Improved end-customer perception and brand image