 return policy envoy data policies return policy   shipping policy   payment policy return policy we hope that you are completely satisfied with your order from envoy data if however you need to make a return please review the following faq and follow the steps provided items that are not eligible to be replaced or returned are described below if a refund is issued the purchase price of the item plus any applicable sales tax will be credited at envoy data we are dedicated to bringing you the best customer service and ensuring that you are 100 satisfied with your purchase how do i return my order  through what courier service should i send back my product  what happens once i return the product  how much time do i have to return my product  what condition must the products be in when returned  what products cannot be returned  what if i need to change my order  what should i do if the product i have received is not what i ordered  how can i contact customer service  shipping policy does envoy data offer same day shipping  does envoy data ship internationally  how can i track my order  where will envoy data ship my order  how are shipping and handling charges determined  what should i do if the product i have received is not what i ordered  payment policy why must envoy data verify my shipping address  what payment methods does envoy data accept  what type of security features are utilized to safeguard my information  why was my credit debit card declined when i know for certain that i have the funds available  does envoy data know specifically why my credit debit card was declined  does envoy data offer any type of reseller program  how do i return my order  in order to return your order you must contact envoy data rsquo s customer service line at 18003686971 or through email at ordersupport envoydatacom and request a return form after you have completed the form simply fax it back to us at 14808299045 once your return request has been approved a return merchandise authorization rma will be issued to you via email please note that every return must have an rma or else return is invalid  back to top   through what courier service should i send back my product  due to tracking purposes  ups or fedex must be used to return a product after you have completed the form simply fax it back to us at 14808299045 once your return request has been approved a return merchandise authorization rma will be issued to you via email please note that every return must have an rma or else return is invalid back to top   what happens once i return the product  defective goods will be replaced or a credit given for future purchases after receipt and inspection customer error returns and special orders will incur a 15 restocking fee back to top   how much time do i have to return my product  envoy data utilizes a 30day return policy offering customers up to 30 days after receiving a good to return the product back to top   what condition must the products be in when returned  all returns must be in new condition and in its original package back to top   what products cannot be returned  memory cards cannot be returned unless defective specialized products software back to top   what if i need to change my order  once an order has been placed customers must contact customer service immediately in order to cancel or change their order unfortunately once the shipping process has begun we are unable to honor customer request to cancel or change the order  back to top   what should i do if the product i have received is not what i ordered  customer has 48 hours from receipt of order to contact envoy data for any shipping discrepancies  unfortunately once the shipping process has begun we are unable to honor customer request to cancel or change the order  back to top   how can i contact customer service  by email  ordersupport envoydatacom by phone 18003686971 back to top   does envoy data offer same day shipping  most domestic orders placed before 200pm arizona time mondayfriday will usually ship out the same day same day shipping doesn t apply to  international orders orders placed on saturdays sundays or holidays   back to top   does envoy data ship internationally  all international orders must first be approved by a sales person prior to shipping back to top   how can i track my order  an envoy data representative will contact customers via email with their ups tracking number for their order customers can click here for the ups website back to top   where will envoy data ship my order  we will ship your order to the shipping address that you provide please do not list a post office box po box as ups cannot deliver to a po box and shipment of your order will be delayed we currently ship to the united states us territories and us military bases us abroad   apo we ship to apo as a service to our us service men and women abroad however rates do vary per apo destination back to top   how are shipping and handling charges determined  domestic shipping and handling rates are determined by the shipping option selected by the customer please note that larger orders may require an additional shipping fee back to top   what should i do if the product i have received is not what i ordered  customer has 48 hours from receipt of order to contact envoy data for any shipping discrepancies back to top   why must envoy data verify my shipping address  for fraud prevention purposes if your billing and shipping addresses are different we must verify your shipping address please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank s memo field please make sure your credit card issuer bank s phone number is correctly listed in your envoy data account information back to top   what payment methods does envoy data accept  visa mastercard discover network american express  no purchase orders fax or cod orders will be accepted on the website please call an envoy data representative if you would like to use a purchase order we do not currently accept international credit cards at this time back to top   what type of security features are utilized to safeguard my information  security is a top priority at envoy data when you submit sensitive information via the website your information is protected both online and offline when our registration order form asks you to enter sensitive information such as your credit card number that information is encrypted and is protected with the best encryption software currently available in the industry ssl envoy data uses the most advanced form of ssl software available 128bit encryption by thawte to learn more about ssl follow this link wwwthawtecom envoy data operates in a secure facility that requires all employees to wear valid id badges and check in the security system protected by 1point security software and equipped with hid hardware our facility will house all customers rsquo information in a safe and secure place  back to top   why was my credit debit card declined when i know for certain that i have the funds available  a credit card can decline due to an incorrectlyentered credit card number or expiration date a daily limit insufficient credit or other reasons contact your credit card company for more information back to top   does envoy data know specifically why my credit debit card was declined  our system charges your credit card automatically envoy data is not given a reason for any decline please verify that you ve given us the correct credit card number and expiration date if you ve already done so please contact your credit card company or bank for information back to top   does envoy data offer any type of reseller program  yes please visit our reseller page and complete the reseller form back to top 