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<p class="pageheading">Envoy Data Policies</p>
<p align="center" style="padding-bottom: 25px;" class="font19"><a href="#return">Return Policy</a>&nbsp;&nbsp;&nbsp; <a href="#shipping">Shipping Policy</a>&nbsp;&nbsp;&nbsp; <a href="#payment">Payment Policy</a></p>
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<span class="font19"><a href="policies.html" id="return" name="return">Return Policy</a></span>
<p>We hope that you are completely satisfied with your order from Envoy Data. If, however, you need to make a return, please review the following FAQ and follow the steps provided. Items that are not eligible to be replaced or returned are described below. If a refund is issued, the purchase price of the item plus any applicable sales tax will be credited. At Envoy Data we are dedicated to bringing you the best customer service and ensuring that you are 100% satisfied with your purchase.</p>
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<h6 class="rteindent1"><a href="policies.html#return" style="color: rgb(102, 102, 102);">How do I return my order?</a></h6>
<h6 class="rteindent1"><a href="policies.html#courier">Through what courier service should I send back my product?</a></h6>
<h6 class="rteindent1"><a href="policies.html#return2">What happens once I return the product?</a></h6>
<h6 class="rteindent1"><a href="policies.html#returntime">How much time do I have to return my product?</a></h6>
<h6 class="rteindent1"><a href="policies.html#condition">What condition must the products be in when returned?</a></h6>
<h6 class="rteindent1"><a href="policies.html#productreturn">What products cannot be returned?</a></h6>
<h6 class="rteindent1"><a href="policies.html#orderchange">What if I need to change my order?</a></h6>
<h6 class="rteindent1"><a href="policies.html#wrongproduct">What should I do if the product I have received is not what I ordered?</a></h6>
<h6 class="rteindent1"><a href="policies.html#contactcs">How can I contact Customer Service?</a></h6>
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<h4 style="color: rgb(0, 50, 84);"><strong><a id="return" name="return">How do I return my order?</a></strong></h4>
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<p>The U.S. DoD Common Access Card (CAC) is the standard ID card for nearly four million active duty military personnel, DoD civilian employees and eligible contractor personnel.</p>
<p>It is used for physical access to buildings, for logical access to computer networks and systems, as a passport while traveling outside the US and as an electronic purse for new recruits.</p>
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<h5 class="envoyblue"><a id="courier" name="courier">Through what courier service should I send back my product?</a></h5>
<div class="font12_pad10">Due to tracking purposes, <a href="http://www.ups.com">UPS</a> or <a href="http://www.fedex.com">FedEx</a> must be used to return a product.<br />
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<h5 class="envoyblue"><a id="return2" name="return2">What happens once I return the product?</a></h5>
<div class="font12_pad10">Defective goods will be replaced or a credit given for future purchases after receipt and inspection. Customer error returns and special orders will incur a 15% restocking fee.     <br />
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<h5 class="envoyblue"><a id="returntime" name="returntime">How much time do I have to return my product?</a></h5>
<div class="font12_pad10">Envoy Data utilizes a 30-day return policy, offering customers up to 30 days after receiving a good to return the product.<br />
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<h5 class="envoyblue"><a id="condition" name="condition">What condition must the products be in when returned?</a></h5>
<div class="font12_pad10">All returns must be in new condition and in its original package.     <br />
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<h5 class="envoyblue"><a id="productreturn" name="productreturn">What products cannot be returned?</a></h5>
<div class="font12_pad10">Memory cards cannot be returned unless defective.</div>
<div class="font12_pad10">Specialized Products</div>
<div class="font12_pad10">Software<br />
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<h5 class="envoyblue"><a id="orderchange" name="orderchange">What if I need to change my order?</a></h5>
<div class="font12_pad10">Once an order has been placed, customers must contact <a href="contact.html">Customer Service</a> immediately in order to cancel or change their order. Unfortunately, once the shipping process has begun we are unable to honor customer request to cancel or change the order.     <br />
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<h5 class="envoyblue"><a id="wrongproduct" name="wrongproduct">What should I do if the product I have received is not what I ordered?</a></h5>
<p>Customer has 48 hours from receipt of order to contact Envoy Data for any shipping discrepancies.&nbsp;</p>
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<h5 class="envoyblue"><a id="contactcs" name="contactcs">How can I contact Customer Service?</a></h5>
<div class="font12_pad10">By E-mail: <a href="mailto:ordersupport@envoydata.com">ordersupport@envoydata.com</a></div>
<div class="font12_pad10">By Phone: 1-800-368-6971 <br />
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<p><span style="padding-bottom: 4px;" class="font19"><a href="policies.html" id="shipping" name="shipping">Shipping Policy</a></span></p>
<ul class="returnpolicy_point">
    <li><a href="policies.html#sameday">Does Envoy Data offer Same Day Shipping?</a></li>
    <li><a href="policies.html#international">Does Envoy Data ship internationally?</a></li>
    <li><a href="policies.html#track">How can I track my order?</a></li>
    <li><a href="policies.html#whereship">Where will Envoy Data ship my order?</a></li>
    <li><a href="policies.html#s/h">How are shipping and handling charges determined?</a></li>
    <li><a href="policies.html#wrongproduct2">What should I do if the product I have received is not what I ordered?</a>
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        <h5 class="envoyblue"><a id="sameday" name="sameday">Does Envoy Data offer Same Day Shipping?</a></h5>
        <div class="font12_pad10">Most domestic orders placed before 2:00PM Arizona Time Monday-Friday will usually ship out the same day.</div>
        <div class="font12_pad10">Same day shipping doesn't apply to:</div>
        <div class="font12_pad10">International Orders.</div>
        <div class="font12_pad10">Orders placed on Saturdays, Sundays, or Holidays. <a href="#shipping"><br />
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        <h5 class="envoyblue"><a id="international" name="international">Does Envoy Data ship internationally?</a></h5>
        <div class="font12_pad10">All international orders must first be approved by a sales person prior to shipping. <a href="#shipping"><br />
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        <h5 class="envoyblue"><a id="track" name="track">How can I track my order?</a></h5>
        <div class="font12_pad10">An Envoy Data representative will contact customers via E-mail with their UPS tracking number for their order. Customers can <a href="http://www.ups.com">Click Here</a> for the UPS website.           <br />
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        <h5 class="envoyblue"><a id="whereship" name="whereship">Where will Envoy Data ship my order?</a></h5>
        <div class="font12_pad10">We will ship your order to the Shipping Address that you provide. Please do not list a Post Office Box (PO Box) as UPS cannot deliver to a PO Box and shipment of your order will be delayed. We currently ship to the United States, US Territories, and US Military bases* (US &amp; Abroad).           <br />
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        <div class="font12_pad10"><em>*APO: We ship to APO as a service to our US Service men and women abroad, however rates do vary per APO destination.</em></div>
        <h5 class="envoyblue"><a id="s/h" name="s/h">How are shipping and handling charges determined?</a></h5>
        <div class="font12_pad10">Domestic Shipping and handling rates are determined by the shipping option selected by the customer. Please note that larger orders may require an additional shipping fee. <br />
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        <h5 class="envoyblue"><a id="wrongproduct2" name="wrongproduct2">What should I do if the product I have received is not what I ordered?</a></h5>
        <div class="font12_pad10">Customer has 48 hours from receipt of order to contact Envoy Data for any shipping discrepancies.           <br />
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        <span style="padding-bottom: 4px;" class="font19"><a href="policies.html" id="payment" name="payment">Payment Policy</a></span>
        <ul class="returnpolicy_point">
            <li><a href="policies.html#verify">Why must Envoy Data verify my shipping address?</a></li>
            <li><a href="policies.html#paymethods">What payment methods does Envoy Data accept?</a></li>
            <li><a href="policies.html#security">What type of security features are utilized to safeguard my information? </a></li>
            <li><a href="policies.html#decline">Why was my credit/debit card declined when I know for certain that I have the funds available? </a></li>
            <li><a href="policies.html#decline2">Does Envoy Data know specifically why my credit/debit card was declined?</a></li>
            <li><a href="policies.html#reseller">Does Envoy Data offer any type of Reseller program?</a></li>
        </ul>
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        <h5 class="envoyblue"><a id="verify" name="verify">Why must Envoy Data verify my shipping address?</a></h5>
        <div class="font12_pad10">For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your Envoy Data account information. <a href="#payment"><br />
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        <h5 class="envoyblue"><a id="paymethods" name="paymethods">What payment methods does Envoy Data accept?</a></h5>
        <div class="font12_pad10">Visa</div>
        <div class="font12_pad10">MasterCard</div>
        <div class="font12_pad10">Discover Network</div>
        <div class="font12_pad10">American Express</div>
        <br />
        <div class="font12_pad10">No Purchase Orders, Fax or C.O.D. orders will be accepted on the website. Please call an Envoy Data representative if you would like to use a purchase order. We do not currently accept international credit cards at this time.           <br />
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        <h5 class="envoyblue"><a id="security" name="security">What type of security features are utilized to safeguard my information?</a></h5>
        <div class="font12_pad10">Security is a top priority at Envoy Data. When you submit sensitive information via the website, your information is protected both online and offline.</div>
        <div class="font12_pad10">When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Envoy Data uses the most advanced form of SSL software available: 128-bit encryption by Thawte. To learn more about SSL, follow this link<a href="http://www.thawte.com"> www.thawte.com.</a></div>
        <div class="font12_pad10">Envoy Data operates in a secure facility that requires all employees to wear valid ID badges and check in the security system. Protected by 1Point Security software and equipped with HID hardware our facility will house all customers&rsquo; information in a safe and secure place. <a href="#payment"><br />
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        <h5 class="envoyblue"><a id="decline" name="decline">Why was my credit/debit card declined when I know for certain that I have the funds available?</a></h5>
        <div class="font12_pad10">A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.           <br />
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        <h5 class="envoyblue"><a id="decline2" name="decline2">Does Envoy Data know specifically why my credit/debit card was declined?</a></h5>
        <div class="font12_pad10">Our system charges your credit card automatically. Envoy Data is not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. <a href="#payment"><br />
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        <h5 class="envoyblue"><a id="reseller" name="reseller">Does Envoy Data offer any type of Reseller program?</a></h5>
        <div class="font12_pad10">Yes, please visit our <a href="resellers.html">reseller page</a> and complete the Reseller Form.           <br />
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