--
-- Host: localhost    Database: envoylivechat
-- ------------------------------------------------------


--
-- Table structure for table `lzalerts`
--

CREATE TABLE `lzalerts` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `receiver_user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `event_action_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `text` mediumtext COLLATE utf8_bin NOT NULL,
  `displayed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `accepted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzalerts`
--


--
-- Table structure for table `lzchat_posts`
--

CREATE TABLE `lzchat_posts` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(11) unsigned NOT NULL DEFAULT '0',
  `micro` int(11) unsigned NOT NULL DEFAULT '0',
  `sender` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_group` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `text` mediumtext COLLATE utf8_bin NOT NULL,
  `received` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `persistent` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzchat_posts`
--


--
-- Table structure for table `lzchat_requests`
--

CREATE TABLE `lzchat_requests` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `sender_system_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sender_group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `event_action_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `text` mediumtext COLLATE utf8_bin NOT NULL,
  `displayed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `accepted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `declined` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzchat_requests`
--


--
-- Table structure for table `lzchat_rooms`
--

CREATE TABLE `lzchat_rooms` (
  `id` int(11) unsigned NOT NULL DEFAULT '0',
  `time` int(11) unsigned NOT NULL DEFAULT '0',
  `last_active` int(11) unsigned NOT NULL DEFAULT '0',
  `status` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `target_group` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `creator` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzchat_rooms`
--


--
-- Table structure for table `lzchats`
--

CREATE TABLE `lzchats` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(11) unsigned NOT NULL DEFAULT '0',
  `endtime` int(11) unsigned NOT NULL DEFAULT '0',
  `closed` int(11) unsigned NOT NULL DEFAULT '0',
  `chat_id` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `external_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `fullname` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `internal_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `area_code` varchar(100) COLLATE utf8_bin NOT NULL DEFAULT '',
  `html` longtext COLLATE utf8_bin NOT NULL,
  `plain` longtext COLLATE utf8_bin NOT NULL,
  `email` varchar(50) COLLATE utf8_bin NOT NULL DEFAULT '',
  `company` varchar(50) COLLATE utf8_bin NOT NULL DEFAULT '',
  `iso_language` varchar(8) COLLATE utf8_bin NOT NULL DEFAULT '',
  `host` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ip` varchar(15) COLLATE utf8_bin NOT NULL DEFAULT '',
  `gzip` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `transcript_sent` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `question` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzchats`
--

INSERT INTO `lzchats` VALUES ('58faf794162383d80ce853cbf0a103af',1281922650,1281922901,1281922901,'11701','f09f4a4','Phil Tester','253ba7c','Support','CHAT','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>6:37:22 PM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Support</B> (Envoy):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Phil Tester</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:phil@primaryhub.com\" target=_self>phil@primaryhub.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>test</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Envoy</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Envoy</TD>\r\n<TD class=FCM3>6:37:26 PM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Phil Tester, my name is Envoy, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Phil Tester</TD>\r\n<TD class=FCMg3>6:37:30 PM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>wassup</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Envoy</TD>\r\n<TD class=FCM3>6:37:33 PM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>hi there</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>6:41:33 PM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>Phil Tester</B> has left the Chat with <B>Envoy</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Sun, 15 Aug 2010 18:41:41 -0700\n-----------------------------------------------------------------------\nName: Phil Tester\nEmail: phil@primaryhub.com\nCompany: test\nChat Reference Number: 11701\n-----------------------------------------------------------------------\nInitial Question:\n\n-----------------------------------------------------------------------\nChat Transcript:\n| 08.15.10 18:37:35 | Envoy: Hello Phil Tester, my name is Envoy, how may I help you?\r\n| 08.15.10 18:37:37 | Phil Tester: wassup\r\n| 08.15.10 18:37:41 | Envoy: hi there','phil@primaryhub.com','test','EN','','',0,1,''),('0c493cc57622c122e922c9f482f572cd',1284480535,1284481019,1284481019,'11706','ae0cc6b','Brandon','253ba7c','Support','CHAT','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:08:54 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Support</B> (Envoy):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Brandon</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bpines@envoydata.com\" target=_self>bpines@envoydata.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>Envoy Data</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Envoy</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Envoy</TD>\r\n<TD class=FCM3>9:09:23 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Brandon, my name is Envoy, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Brandon</TD>\r\n<TD class=FCMg3>9:09:41 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>Hi I need a Design-In for HSMa</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB>HSMs</TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Envoy</TD>\r\n<TD class=FCM3>9:10:02 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>did you see when I excepted the chat?</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Brandon</TD>\r\n<TD class=FCMg3>9:11:12 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>i get a message: Envoy 9:09:26 AM <BR><BR>Hello Brandon, my name is Envoy, how may I help you? <BR><BR></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:16:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>Brandon</B> has left the Chat with <B>Admin</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:16:59 -0700\n-----------------------------------------------------------------------\nName: Brandon\nEmail: bpines@envoydata.com\nCompany: Envoy Data\nChat Reference Number: 11706\n-----------------------------------------------------------------------\nInitial Question:\n\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:09:24 | Admin: Hello Brandon, my name is Envoy, how may I help you?\r\n| 09.14.10 09:09:41 | Brandon: Hi I need a Design-In for HSMa\r\n| 09.14.10 09:09:45 | Brandon: HSMs\r\n| 09.14.10 09:10:02 | Admin: did you see when I excepted the chat?\r\n| 09.14.10 09:11:12 | Brandon: i get a message: Envoy 9:09:26 AM   \n \n Hello Brandon, my name is Envoy, how may I help you? \n \n','bpines@envoydata.com','Envoy Data','EN','','',0,1,''),('9272495b4b3f83211140cf1130e73caa',1284482068,1284482108,1284482107,'11709','e1ea1d7','test','1ba0958','GSA','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:34:27 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>GSA</B> (Frank):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>test</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:test@help.com\" target=_self>test@help.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>test</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:34:27 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello test, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>test</TD>\r\n<TD class=FCMg3>9:34:43 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>need help</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:35:07 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>test</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:35:07 -0700\n-----------------------------------------------------------------------\nName: test\nEmail: test@help.com\nCompany: test\nChat Reference Number: 11709\n-----------------------------------------------------------------------\nInitial Question:\n\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:34:29 | Frank: Hello test, my name is Frank, how may I help you?\r\n| 09.14.10 09:34:43 | test: need help','test@help.com','test','EN','','',0,1,''),('6e15737a22e018de7e3d64f39b8bc13b',1284482120,1284482174,1284482173,'11710','e1ea1d7','test','1ba0958','GSA','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:35:19 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>GSA</B> (Frank):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>test</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:test@help.com\" target=_self>test@help.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>test</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>Lunch</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:35:19 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello test, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>test</TD>\r\n<TD class=FCMg3>9:35:58 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>Will you buy lunch</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:36:13 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>test</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:36:13 -0700\n-----------------------------------------------------------------------\nName: test\nEmail: test@help.com\nCompany: test\nChat Reference Number: 11710\n-----------------------------------------------------------------------\nInitial Question:\nLunch\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:35:20 | Frank: Hello test, my name is Frank, how may I help you?\r\n| 09.14.10 09:35:58 | test: Will you buy lunch','test@help.com','test','EN','','',0,1,'Lunch'),('8f629a8cf37d554a847ac77978b79462',1284482219,1284482334,1284482333,'11711','e1ea1d7','Darren','1ba0958','GSA','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:36:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>GSA</B> (Frank):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Darren</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:darren@msn.com\" target=_self>darren@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>I would like to purchase 1,000 card readers</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:36:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Darren, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT size=2>test back</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:38:48 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Darren</B> to <B>Darren</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Darren</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:38:53 -0700\n-----------------------------------------------------------------------\nName: Darren\nEmail: darren@msn.com\nCompany: NASA\nChat Reference Number: 11711\n-----------------------------------------------------------------------\nInitial Question:\nI would like to purchase 1,000 card readers\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:36:59 | Frank: Hello Darren, my name is Frank, how may I help you?\r\n| 09.14.10 09:37:26 | Frank: test back','darren@msn.com','NASA','EN','','',0,1,'I would like to purchase 1,000 card readers'),('4c6ea5ee3857c24652cef8320fea4a18',1284482339,1284482638,1284482636,'11711','e1ea1d7','Darren','305b9fd','Support','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:38:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Frank</TD>\r\n<TD class=FCMg3>9:38:58 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><!--information--></FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:36:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>GSA</B> (Frank):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Darren</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:darren@msn.com\" target=_self>darren@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>I would like to purchase 1,000 card readers</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:36:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Darren, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT size=2>test back</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:38:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:38:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Darren, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:43:57 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>Darren</B> has left the Chat with <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:43:56 -0700\n-----------------------------------------------------------------------\nName: Darren\nEmail: darren@msn.com\nCompany: NASA\nChat Reference Number: 11711\n-----------------------------------------------------------------------\nInitial Question:\nI would like to purchase 1,000 card readers\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:38:59 | Darren: Hello Darren, my name is Darren, how may I help you?','darren@msn.com','NASA','EN','','',0,1,'I would like to purchase 1,000 card readers'),('39364c76947fa0504308105c9e67b5aa',1284482692,1284482772,1284482770,'11712','e1ea1d7','Buck Williams','305b9fd','Sales','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:06 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Buck Williams</B> to <B>Frank</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:46:10 -0700\n-----------------------------------------------------------------------\nName: Buck Williams\nEmail: bwilliams@msn.com\nCompany: NASA\nChat Reference Number: 11712\n-----------------------------------------------------------------------\nInitial Question:\nhaving trouble with Acitive client\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:44:52 | Darren: Hello Buck Williams, my name is Darren, how may I help you?','bwilliams@msn.com','NASA','EN','','',0,1,'having trouble with Acitive client'),('269ea9c5a8e0f4ddb4f89a803ef2a66a',1284482776,1284482861,1284482860,'11712','e1ea1d7','Buck Williams','1ba0958','Sales','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Darren</B>. Additional comment: <B>Frank is this something you can take care of?</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Darren</TD>\r\n<TD class=FCMg3>9:46:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><!--information--></FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:35 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Buck Williams</B> to <B>Brandon</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:47:40 -0700\n-----------------------------------------------------------------------\nName: Buck Williams\nEmail: bwilliams@msn.com\nCompany: NASA\nChat Reference Number: 11712\n-----------------------------------------------------------------------\nInitial Question:\nhaving trouble with Acitive client\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:46:17 | Frank: Hello Buck Williams, my name is Frank, how may I help you?','bwilliams@msn.com','NASA','EN','','',0,1,'having trouble with Acitive client'),('532b83514a60982d1cd1eef8a428fd91',1284482862,1284482927,1284482926,'11712','e1ea1d7','Buck Williams','96b9de1','Sales','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:41 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Frank</B>. Additional comment: <B>ActivClient Issue</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Frank</TD>\r\n<TD class=FCMg3>9:47:41 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><!--information--></FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Darren</B>. Additional comment: <B>Frank is this something you can take care of?</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Darren</TD>\r\n<TD class=FCMg3>9:46:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Brandon</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Brandon, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2>Hey</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:48:41 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Buck Williams</B> to <B>Frank</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:48:46 -0700\n-----------------------------------------------------------------------\nName: Buck Williams\nEmail: bwilliams@msn.com\nCompany: NASA\nChat Reference Number: 11712\n-----------------------------------------------------------------------\nInitial Question:\nhaving trouble with Acitive client\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:48:01 | Brandon: Hello Buck Williams, my name is Brandon, how may I help you?\r\n| 09.14.10 09:48:02 | Brandon: Hey','bwilliams@msn.com','NASA','EN','','',0,1,'having trouble with Acitive client'),('30a69e5363598cd89f8287d7d3f0484e',1284482932,1284483154,1284483153,'11712','e1ea1d7','Buck Williams','1ba0958','Sales','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Darren</B>. Additional comment: <B>Frank is this something you can take care of?</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Darren</TD>\r\n<TD class=FCMg3>9:46:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><!--information--></FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:35 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Buck Williams</B> to <B>Brandon</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana>This chat has been archived.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Brandon</B> has received the chat request.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> is now in Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Brandon</B>. Additional comment: <B>Jack Mormon</B></FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Brandon</TD>\r\n<TD class=FCMg3>9:48:51 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><!--information--></FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:41 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Frank</B>. Additional comment: <B>ActivClient Issue</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Frank</TD>\r\n<TD class=FCMg3>9:47:41 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Darren</B>. Additional comment: <B>Frank is this something you can take care of?</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Darren</TD>\r\n<TD class=FCMg3>9:46:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Brandon</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Brandon, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2>Hey</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Buck Williams</TD>\r\n<TD class=FCMg3>9:51:51 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>who is helping me</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:52:19 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT size=2>let me get you over to a salesperson that can help you</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:52:28 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Buck Williams</B> to <B>Brandon</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:52:33 -0700\n-----------------------------------------------------------------------\nName: Buck Williams\nEmail: bwilliams@msn.com\nCompany: NASA\nChat Reference Number: 11712\n-----------------------------------------------------------------------\nInitial Question:\nhaving trouble with Acitive client\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:51:51 | Buck Williams: who is helping me\r\n| 09.14.10 09:52:19 | Frank: let me get you over to a salesperson that can help you','bwilliams@msn.com','NASA','EN','','',0,1,'having trouble with Acitive client'),('bb57abbff33c37e3dbc7c332c17cb869',1284483160,1284483280,1284483280,'11712','e1ea1d7','Buck Williams','96b9de1','Sales','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:41 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Frank</B>. Additional comment: <B>ActivClient Issue</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Frank</TD>\r\n<TD class=FCMg3>9:47:41 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><!--information--></FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Darren</B>. Additional comment: <B>Frank is this something you can take care of?</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Darren</TD>\r\n<TD class=FCMg3>9:46:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Brandon</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Brandon, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2>Hey</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:48:41 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Buck Williams</B> to <B>Frank</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana>This chat has been archived.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Frank</B> has received the chat request.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> is now in Chat with <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Frank</B>. Additional comment: <B>customer needing help</B></FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Frank</TD>\r\n<TD class=FCMg3>9:52:39 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><!--information--></FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Darren</B>. Additional comment: <B>Frank is this something you can take care of?</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Darren</TD>\r\n<TD class=FCMg3>9:46:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:35 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Forwarding <B>Buck Williams</B> to <B>Brandon</B> ... (this may take a second)</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana>This chat has been archived.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Brandon</B> has received the chat request.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA><FONT color=#000000 size=2 face=Verdana><B>Buck Williams</B> is now in Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Brandon</B>. Additional comment: <B>Jack Mormon</B></FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Brandon</TD>\r\n<TD class=FCMg3>9:48:51 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:41 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Frank</B>. Additional comment: <B>ActivClient Issue</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Frank</TD>\r\n<TD class=FCMg3>9:47:41 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>This user was forwarded by <B>Darren</B>. Additional comment: <B>Frank is this something you can take care of?</B></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Darren</TD>\r\n<TD class=FCMg3>9:46:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCQH cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>History:</FONT></TD></TR>\r\n<TR>\r\n<TD class=FCQF0>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCQF1></TD>\r\n<TD class=FCQF2></TD>\r\n<TD class=FCQF3></TD></TR>\r\n<TR>\r\n<TD class=FCQF4></TD>\r\n<TD class=FCQF5>\r\n<TABLE class=TCQM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>having trouble with Acitive client</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Darren</TD>\r\n<TD class=FCM3>9:44:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Darren, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:46:15 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Brandon</B>.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Brandon</TD>\r\n<TD class=FCM3>9:47:59 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Buck Williams, my name is Brandon, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2>Hey</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Buck Williams</TD>\r\n<TD class=FCMg3>9:51:51 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>who is helping me</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>9:52:19 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT size=2>let me get you over to a salesperson that can help you</FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></TD>\r\n<TD class=FCQF6></TD></TR>\r\n<TR>\r\n<TD class=FCQF7></TD>\r\n<TD class=FCQF8></TD>\r\n<TD class=FCQF9></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Buck Williams</TD>\r\n<TD class=FCMg3>9:52:41 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><SPAN class=SMILEYCRY></SPAN></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Brandon</TD>\r\n<TD class=FCM3>9:52:51 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>Hi, How can I help you?</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Buck Williams</TD>\r\n<TD class=FCMg3>9:53:27 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>I think this will work just need to play with it a little.</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Brandon</TD>\r\n<TD class=FCM3>9:53:37 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>ok great</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2>it is a tool so it will take some time</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>9:54:39 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Brandon (bpines) has left the chat. (User went offline)</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Tue, 14 Sep 2010 09:54:40 -0700\n-----------------------------------------------------------------------\nName: Buck Williams\nEmail: bwilliams@msn.com\nCompany: NASA\nChat Reference Number: 11712\n-----------------------------------------------------------------------\nInitial Question:\nhaving trouble with Acitive client\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.14.10 09:52:41 | Buck Williams: :\'-(\r\n| 09.14.10 09:52:51 | Brandon: Hi, How can I help you?\r\n| 09.14.10 09:53:27 | Buck Williams: I think this will work just need to play with it a little.\r\n| 09.14.10 09:53:37 | Brandon: ok great\r\n| 09.14.10 09:53:44 | Brandon: it is a tool so it will take some time','bwilliams@msn.com','NASA','EN','','',0,1,'having trouble with Acitive client'),('f1f2183a4536abd764ce500b4ce93671',1284736907,1284737781,1284737781,'11713','dbf7173','Skip Benson','1ba0958','Sales','CHAT','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>8:21:46 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Frank):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Skip Benson</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:Skip.Benson@Xerox.com\" target=_self>Skip.Benson@Xerox.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>Xerox</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>I need quantity pricing on the SCM Microsystems SCR3310 Premier USB Solution Smart card reader. I am looking for 300 units.</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:21:46 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Skip Benson, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:22:11 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>I need pricing for 300 SCM Microsystems SCR3310 Premier USB Solution Smart card readers.</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:23:42 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>Skip, I am showing you are with xerox?</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:23:48 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>Yes</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:25:50 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>Skip will these be for internal use or for resale?</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:26:02 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>internal</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:27:22 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>Skip I have the price of 22.75 each</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:28:00 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>OK. Thank you.</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:28:02 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>that price does not include shipping</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:28:22 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>what would shipping be?</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB>Shipping to Minneapolis, MN</TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:31:28 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>can I get your email address and I will have a formal quote sent to you?</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:31:43 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>skip.benson@xerox.com</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:33:27 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>what is your zip so I can get the shipping estimate?</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:33:37 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>55431</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:33:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>Thanks.&nbsp; I will have a formal quote sent over shortly</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Skip Benson</TD>\r\n<TD class=FCMg3>8:34:08 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>Later</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>8:34:19 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>have a great day</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>8:36:20 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>Skip Benson</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Fri, 17 Sep 2010 08:36:21 -0700\n-----------------------------------------------------------------------\nName: Skip Benson\nEmail: Skip.Benson@Xerox.com\nCompany: Xerox\nChat Reference Number: 11713\n-----------------------------------------------------------------------\nInitial Question:\nI need quantity pricing on the SCM Microsystems SCR3310 Premier USB Solution Smart card reader.\n\nI am looking for 300 units.\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.17.10 08:21:48 | Frank: Hello Skip Benson, my name is Frank, how may I help you?\r\n| 09.17.10 08:22:11 | Skip Benson: I need pricing for 300 SCM Microsystems SCR3310 Premier USB Solution Smart card readers.\r\n| 09.17.10 08:23:42 | Frank: Skip, I am showing you are with xerox?\r\n| 09.17.10 08:23:48 | Skip Benson: Yes\r\n| 09.17.10 08:25:50 | Frank: Skip will these be for internal use or for resale?\r\n| 09.17.10 08:26:02 | Skip Benson: internal\r\n| 09.17.10 08:27:22 | Frank: Skip I have the price of 22.75 each\r\n| 09.17.10 08:28:00 | Skip Benson: OK. Thank you.\r\n| 09.17.10 08:28:02 | Frank: that price does not include shipping\r\n| 09.17.10 08:28:22 | Skip Benson: what would shipping be?\r\n| 09.17.10 08:30:12 | Skip Benson: Shipping to Minneapolis, MN\r\n| 09.17.10 08:31:28 | Frank: can I get your email address and I will have a formal quote sent to you?\r\n| 09.17.10 08:31:43 | Skip Benson: skip.benson@xerox.com\r\n| 09.17.10 08:33:27 | Frank: what is your zip so I can get the shipping estimate?\r\n| 09.17.10 08:33:37 | Skip Benson: 55431\r\n| 09.17.10 08:33:58 | Frank: Thanks.  I will have a formal quote sent over shortly\r\n| 09.17.10 08:34:08 | Skip Benson: Later\r\n| 09.17.10 08:34:19 | Frank: have a great day','Skip.Benson@Xerox.com','Xerox','EN','','',0,1,'I need quantity pricing on the SCM Microsystems SCR3310 Premier USB Solution Smart card reader.\n\nI am looking for 300 units.'),('c38518e109bfab483179d50a7994d698',1285007126,1285011201,1285011200,'11715','e699050','Alan Selby','1ba0958','Sales','CHAT','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>11:25:25 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Frank):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Alan Selby</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:alan.selby@netscout.com\" target=_self>alan.selby@netscout.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NetScou</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>I have installed my 6.1 CAC ActiveClient software. How do I upgrade to 6.2?</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Frank</TD>\r\n<TD class=FCM3>11:25:25 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Alan Selby, my name is Frank, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Alan Selby</TD>\r\n<TD class=FCMg3>11:26:06 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>I have installed my 6.1 ActiveClient software. How do I upgrade it to 6.2?</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB>You still there Frank?</TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>12:33:20 PM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>Alan Selby</B> has left the Chat with <B>Frank</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Mon, 20 Sep 2010 12:33:20 -0700\n-----------------------------------------------------------------------\nName: Alan Selby\nEmail: alan.selby@netscout.com\nCompany: NetScou\nChat Reference Number: 11715\n-----------------------------------------------------------------------\nInitial Question:\nI have installed my 6.1 CAC ActiveClient software. How do I upgrade to 6.2?\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.20.10 11:25:26 | Frank: Hello Alan Selby, my name is Frank, how may I help you?\r\n| 09.20.10 11:26:06 | Alan Selby: I have installed my 6.1 ActiveClient software. How do I upgrade it to 6.2?\r\n| 09.20.10 11:30:54 | Alan Selby: You still there Frank?','alan.selby@netscout.com','NetScou','EN','','',0,1,'I have installed my 6.1 CAC ActiveClient software. How do I upgrade to 6.2?'),('43f4ac25ac5fa0ef83d59f5fc9bc7b58',1285006220,1285019512,1285019512,'11714','a949ba5','Drew Warner','5e1fb63','Sales','CHAT','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>11:10:19 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Craig):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Drew Warner</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:dwarner@myriadcs.com\" target=_self>dwarner@myriadcs.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>Unknown</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>Hello, I need to know a part number for ActivCLient for CAC 6.2 that has one cd and 25 licenses</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana>Chat has been accepted by <B>Craig</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Craig</TD>\r\n<TD class=FCM3>11:10:58 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><FONT color=#000000 size=2 face=Verdana>Hello Drew Warner, my name is Craig, how may I help you?</FONT></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Drew Warner</TD>\r\n<TD class=FCMg3>11:11:15 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>Hi Craig...</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB>Im looking for a part number for 25 users for ActivClient 6.2</TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCA>I only need one cd/media</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Craig</TD>\r\n<TD class=FCM3>11:12:46 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>On the website only the bundle is available. You have to call in to Envoy Data or I can call you and request a quote for 25 users or more.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Drew Warner</TD>\r\n<TD class=FCMg3>11:13:09 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>please call me, 813-383-3900</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>Craig</TD>\r\n<TD class=FCM3>11:15:17 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2>Will do.</FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMg0></TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg2>Drew Warner</TD>\r\n<TD class=FCMg3>11:15:35 AM</TD>\r\n<TD class=FCMg1></TD>\r\n<TD class=FCMg4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5>standing by</TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>2:51:51 PM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana><B>Drew Warner</B> has left the Chat with <B>Craig</B>.</FONT></TD></TR></TBODY></TABLE></DIV>','Live Support Chat Transcript\n\nDate: Mon, 20 Sep 2010 14:51:52 -0700\n-----------------------------------------------------------------------\nName: Drew Warner\nEmail: dwarner@myriadcs.com\nCompany: \nChat Reference Number: 11714\n-----------------------------------------------------------------------\nInitial Question:\nHello, I need to know a part number for ActivCLient for CAC 6.2 that has one cd and 25 licenses\n-----------------------------------------------------------------------\nChat Transcript:\n| 09.20.10 11:10:59 | Craig: Hello Drew Warner, my name is Craig, how may I help you?\r\n| 09.20.10 11:11:15 | Drew Warner: Hi Craig...\r\n| 09.20.10 11:11:29 | Drew Warner: Im looking for a part number for 25 users for ActivClient 6.2\r\n| 09.20.10 11:11:43 | Drew Warner: I only need one cd/media\r\n| 09.20.10 11:12:46 | Craig: On the website only the bundle is available. You have to call in to Envoy Data or I can call you and request a quote for 25 users or more.\r\n| 09.20.10 11:13:09 | Drew Warner: please call me, 813-383-3900\r\n| 09.20.10 11:15:17 | Craig: Will do.\r\n| 09.20.10 11:15:35 | Drew Warner: standing by','dwarner@myriadcs.com','','EN','','',0,1,'Hello, I need to know a part number for ActivCLient for CAC 6.2 that has one cd and 25 licenses'),('1289ac82afa34e382f64bb1958e42289',1285097821,1285098093,1285098092,'11716','5804ab0','Ken Christen','80010c2','Sales','CHAT','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>12:36:59 PM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Scott):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Ken Christen</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:kenc@cngco.com\" target=_self>kenc@cngco.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>Unknown</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>I need a sram card for an Ag Leader 2000 monitor. Will your cards work with their system?</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Ken Christen</B> has left the Chat with <B>Scott</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','','kenc@cngco.com','','EN','','',0,1,'I need a sram card for an Ag Leader 2000 monitor.\nWill your cards work with their system?'),('bad0a85dd21a2f68e22e7c9db023741b',1285600582,1285600591,1285600591,'11717','e1ea1d7','Buck Williams','305b9fd','Tech-Support','SERVERPAGE','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>8:16:21 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#0000ff size=2 face=Verdana>Chat Request for <B>Tech Support</B> (Darren):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Buck Williams</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:bwilliams@msn.com\" target=_self>bwilliams@msn.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>NASA</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD>34556767</TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#0000ff size=2 face=Verdana><B>Buck Williams</B> has left the Chat with <B>Darren</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','','bwilliams@msn.com','NASA','EN','','',0,1,''),('18755fd7ea01513672b0af3d08a20f6e',1285611123,1285612031,1285612030,'11718','4b11e13','Lillian','80010c2','Sales','CHAT','<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=TCM cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCM0></TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM2>System</TD>\r\n<TD class=FCM3>11:12:02 AM</TD>\r\n<TD class=FCM1></TD>\r\n<TD class=FCM4></TD></TR></TBODY></TABLE></TD></TR>\r\n<TR>\r\n<TD class=FCM5><FONT color=#000000 size=2 face=Verdana>Chat Request for <B>Sales</B> (Scott):<BR>\r\n<DIV class=TCBB>\r\n<TABLE class=TCB cellSpacing=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=TCCL rowSpan=14></TD>\r\n<TD width=\"1%\">Name:&nbsp;&nbsp;</TD></TD>\r\n<TD>Lillian</TD></TR>\r\n<TR>\r\n<TD noWrap>Email:&nbsp;&nbsp;</TD>\r\n<TD><A href=\"mailto:lmak@cic.com\" target=_self>lmak@cic.com</A></TD></TR>\r\n<TR>\r\n<TD>Company:&nbsp;&nbsp;</TD>\r\n<TD>Unknown</TD></TR>\r\n<TR>\r\n<TD vAlign=top>Question:&nbsp;&nbsp;</TD>\r\n<TD>We are looking for pricing for an iKey 4000. Thx</TD></TR>\r\n<TR>\r\n<TD vAlign=top noWrap>Var Number:&nbsp;&nbsp;</TD>\r\n<TD></TD></TR></TBODY></TABLE></DIV></FONT></TD></TR></TBODY></TABLE></DIV>\r\n<DIV>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD>\r\n<TABLE class=FCCF cellSpacing=0 cellPadding=0>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCCF1></TD>\r\n<TD></TD>\r\n<TD class=FCCF2></TD></TR>\r\n<TR>\r\n<TD></TD>\r\n<TD>\r\n<TABLE>\r\n<TBODY>\r\n<TR>\r\n<TD class=FCMCB><FONT color=#000000 size=2 face=Verdana><B>Lillian</B> has left the Chat with <B>Scott</B>.</FONT></TD></TR></TBODY></TABLE></TD>\r\n<TD></TD>\r\n<TR>\r\n<TD class=FCCF3></TD>\r\n<TD></TD>\r\n<TD class=FCCF4></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>','','lmak@cic.com','','EN','','',0,1,'We are looking for pricing for an iKey 4000.  Thx');

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) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzevent_action_senders`
--


--
-- Table structure for table `lzevent_action_website_pushs`
--

CREATE TABLE `lzevent_action_website_pushs` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `action_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `target_url` mediumtext COLLATE utf8_bin NOT NULL,
  `ask` tinyint(1) NOT NULL DEFAULT '1',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzevent_action_website_pushs`
--


--
-- Table structure for table `lzevent_actions`
--

CREATE TABLE `lzevent_actions` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `eid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` tinyint(2) unsigned NOT NULL DEFAULT '0',
  `value` mediumtext COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzevent_actions`
--


--
-- Table structure for table `lzevent_triggers`
--

CREATE TABLE `lzevent_triggers` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `action_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `triggered` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzevent_triggers`
--


--
-- Table structure for table `lzevent_urls`
--

CREATE TABLE `lzevent_urls` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `eid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `url` mediumtext COLLATE utf8_bin NOT NULL,
  `referrer` mediumtext COLLATE utf8_bin NOT NULL,
  `time_on_site` int(10) unsigned NOT NULL DEFAULT '0',
  `blacklist` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzevent_urls`
--


--
-- Table structure for table `lzevents`
--

CREATE TABLE `lzevents` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `name` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `creator` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `edited` int(10) unsigned NOT NULL DEFAULT '0',
  `editor` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `pages_visited` int(10) unsigned NOT NULL DEFAULT '0',
  `time_on_site` int(10) unsigned NOT NULL DEFAULT '0',
  `max_trigger_amount` int(10) unsigned NOT NULL DEFAULT '0',
  `trigger_again_after` int(10) unsigned NOT NULL DEFAULT '0',
  `not_declined` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `not_accepted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `not_in_chat` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `priority` int(10) unsigned NOT NULL DEFAULT '0',
  `is_active` tinyint(1) unsigned NOT NULL DEFAULT '1',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzevents`
--


--
-- Table structure for table `lzinfo`
--

CREATE TABLE `lzinfo` (
  `version` varchar(15) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_id` int(11) unsigned NOT NULL DEFAULT '11700',
  `ticket_id` int(11) unsigned NOT NULL DEFAULT '11700',
  PRIMARY KEY (`version`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzinfo`
--

INSERT INTO `lzinfo` VALUES ('3.2.0.2',11718,11706);

--
-- Table structure for table `lzinternal`
--

CREATE TABLE `lzinternal` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `time` int(11) unsigned NOT NULL,
  `time_confirmed` int(11) unsigned NOT NULL,
  `internal_id` varchar(15) COLLATE utf8_bin NOT NULL,
  `status` tinyint(1) unsigned NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzinternal`
--


--
-- Table structure for table `lzlogins`
--

CREATE TABLE `lzlogins` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ip` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(11) unsigned NOT NULL DEFAULT '0',
  `password` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzlogins`
--


--
-- Table structure for table `lzpredefined`
--

CREATE TABLE `lzpredefined` (
  `id` int(11) unsigned NOT NULL,
  `internal_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `lang_iso` varchar(2) COLLATE utf8_bin NOT NULL,
  `invitation_manual` mediumtext COLLATE utf8_bin NOT NULL,
  `invitation_auto` mediumtext COLLATE utf8_bin NOT NULL,
  `welcome` mediumtext COLLATE utf8_bin NOT NULL,
  `website_push_manual` mediumtext COLLATE utf8_bin NOT NULL,
  `website_push_auto` mediumtext COLLATE utf8_bin NOT NULL,
  `browser_ident` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `is_default` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `auto_welcome` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `editable` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzpredefined`
--

INSERT INTO `lzpredefined` VALUES (0,'','Sales','EN','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello %external_name%, my name is %name%, how may I help you?','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%',1,1,1,0),(1,'','GSA','DE','Guten Tag, meine Name ist %name%. Benötigen Sie Hilfe? Gerne berate ich Sie in einem Live-Chat.','Guten Tag, meine Name ist %name%. Benötigen Sie Hilfe? Gerne berate ich Sie in einem Live-Chat.','Guten Tag %external_name%, mein Name ist %name% wie kann ich Ihnen helfen?','Ein Betreuer dieser Webseite (%name%) möchte Sie auf einen anderen Bereich weiterleiten:\r\n\r\n%url%','Ein Betreuer dieser Webseite (%name%) möchte Sie auf einen anderen Bereich weiterleiten:\r\n\r\n%url%',1,0,1,0),(2,'','GSA','EN','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello %external_name%, my name is %name%, how may I help you?','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%',1,1,1,0),(3,'','Internal-Staff','DE','Guten Tag, meine Name ist %name%. Benötigen Sie Hilfe? Gerne berate ich Sie in einem Live-Chat.','Guten Tag, meine Name ist %name%. Benötigen Sie Hilfe? Gerne berate ich Sie in einem Live-Chat.','Guten Tag %external_name%, mein Name ist %name% wie kann ich Ihnen helfen?','Ein Betreuer dieser Webseite (%name%) möchte Sie auf einen anderen Bereich weiterleiten:\r\n\r\n%url%','Ein Betreuer dieser Webseite (%name%) möchte Sie auf einen anderen Bereich weiterleiten:\r\n\r\n%url%',1,0,1,0),(4,'','Internal-Staff','EN','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello %external_name%, my name is %name%, how may I help you?','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%',1,1,1,0),(5,'','Tech-Support','DE','Guten Tag, meine Name ist %name%. Benötigen Sie Hilfe? Gerne berate ich Sie in einem Live-Chat.','Guten Tag, meine Name ist %name%. Benötigen Sie Hilfe? Gerne berate ich Sie in einem Live-Chat.','Guten Tag %external_name%, mein Name ist %name% wie kann ich Ihnen helfen?','Ein Betreuer dieser Webseite (%name%) möchte Sie auf einen anderen Bereich weiterleiten:\r\n\r\n%url%','Ein Betreuer dieser Webseite (%name%) möchte Sie auf einen anderen Bereich weiterleiten:\r\n\r\n%url%',1,0,1,0),(6,'','Tech-Support','EN','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello, my name is %name%. Do you need help? Start Live-Chat now to get assistance.','Hello %external_name%, my name is %name%, how may I help you?','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%','Website Operator %name% would like to redirect you to this URL:\r\n\r\n%url%',1,1,1,0);

--
-- Table structure for table `lzprofile_pictures`
--

CREATE TABLE `lzprofile_pictures` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `internal_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `time` int(11) NOT NULL DEFAULT '0',
  `webcam` tinyint(1) NOT NULL DEFAULT '0',
  `data` mediumtext COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzprofile_pictures`
--

INSERT INTO `lzprofile_pictures` VALUES ('eb2a2a8fe0b476ed76af7eab52fbef6c','253ba7c',1284492119,0,'[encoded data, 6620 characters]'),('4d1771273a1dcbe4b0f63b9e10f9da99','305b9fd',1285599647,0,'[encoded data, 7332 characters]'),('466bb58664e9d23d1fba52bc1eeb2ec1','b36a3eb',1284754642,0,'[encoded data, 9108 characters]'),('725a6f45957d7b6d9ed66f42014dab70','5e1fb63',1284754949,0,'[encoded data, 10484 characters]');

--
-- Table structure for table `lzprofiles`
--

CREATE TABLE `lzprofiles` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `edited` int(11) NOT NULL DEFAULT '0',
  `first_name` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `last_name` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `company` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `phone` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `fax` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `street` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `zip` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `department` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `city` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `country` varchar(255) COLLATE utf8_bin NOT NULL,
  `gender` tinyint(1) NOT NULL DEFAULT '0',
  `languages` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `comments` longtext COLLATE utf8_bin NOT NULL,
  `public` tinyint(1) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzprofiles`
--

INSERT INTO `lzprofiles` VALUES ('253ba7c',1284492119,'','','','','','','','','','','',0,'','',1),('305b9fd',1285599647,'Darren','Barrow','dbarrow@envoydata.com','Envoy Data Corp','480-829-6565 #119','480-8299045','1310 West Boxwood Ave','85233','IT','Gilbert ','United States',2,'English','Hours      Mon-Wed 7:30-12:30      Thurs-Friday 8:30 - 1:30 ',1),('b36a3eb',1284754642,'Chris','Posilippo','chrisp@envoydata.com','Envoy Data','480.829.6565','','','','','','',0,'','',1),('5e1fb63',1284754949,'','','','','','','','','','','',0,'','',1),('bc961ce',1284756466,'Matt','Wheeler','mwheeler@envoydata.com','Envoy Data Corporation','','','1310 West Boxwood Ave.','85233','IT','Gilbert','US',0,'English','Hours: Mon 10:30am-4:30pm Tues-Thurs 11:30am-4:30pm Fri: 12:30pm-4:30pm',1),('1ba0958',1285090323,'','','','','','','','','','','',0,'','',1);

--
-- Table structure for table `lzratings`
--

CREATE TABLE `lzratings` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL,
  `time` int(11) unsigned NOT NULL,
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `internal_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `fullname` varchar(32) COLLATE utf8_bin NOT NULL,
  `email` varchar(50) COLLATE utf8_bin NOT NULL,
  `company` varchar(50) COLLATE utf8_bin NOT NULL,
  `qualification` tinyint(1) unsigned NOT NULL,
  `politeness` tinyint(1) unsigned NOT NULL,
  `comment` varchar(400) COLLATE utf8_bin NOT NULL,
  `ip` varchar(15) COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzratings`
--


--
-- Table structure for table `lzresources`
--

CREATE TABLE `lzresources` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL,
  `owner` varchar(15) COLLATE utf8_bin NOT NULL,
  `editor` varchar(15) COLLATE utf8_bin NOT NULL,
  `value` longtext COLLATE utf8_bin NOT NULL,
  `edited` int(11) unsigned NOT NULL,
  `title` varchar(255) COLLATE utf8_bin NOT NULL,
  `created` int(11) unsigned NOT NULL,
  `type` tinyint(1) unsigned NOT NULL,
  `discarded` tinyint(1) unsigned NOT NULL,
  `parentid` varchar(32) COLLATE utf8_bin NOT NULL,
  `rank` int(11) unsigned NOT NULL,
  `size` bigint(20) unsigned NOT NULL,
  UNIQUE KEY `id` (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzresources`
--

INSERT INTO `lzresources` VALUES ('3','305b9fd','305b9fd','%%_Files_%%',1285002358,'%%_Files_%%',1284752263,0,0,'1',1,11),('4','305b9fd','305b9fd','%%_Internal_%%',1285002358,'%%_Internal_%%',1284752263,0,0,'3',2,14),('305b9fd','305b9fd','305b9fd','Darren',1285002358,'Darren',1284752263,0,0,'4',3,6),('f93161549421be0450699daf68152692','305b9fd','305b9fd','305b9fd_f93161549421be0450699daf68152692',1284752263,'Work around for Webmail.doc',1284752263,3,0,'305b9fd',4,222208),('75593fa04c9b945c560bf486b09ad45f','305b9fd','305b9fd','305b9fd_75593fa04c9b945c560bf486b09ad45f',1284752272,'Work around for Webmail.doc',1284752272,3,0,'305b9fd',4,222208),('90ad55b29df9a04b65586a2120c02d4d','305b9fd','305b9fd','305b9fd_90ad55b29df9a04b65586a2120c02d4d',1284754964,'Live Zilla Chat.doc',1284754964,3,0,'305b9fd',4,32768),('924d518e6b9b93d8d2106e3ebb24219c','305b9fd','305b9fd','305b9fd_924d518e6b9b93d8d2106e3ebb24219c',1285002358,'webmail.bmp',1285002358,3,0,'305b9fd',4,1191222);

--
-- Table structure for table `lzticket_editors`
--

CREATE TABLE `lzticket_editors` (
  `ticket_id` int(10) unsigned NOT NULL,
  `internal_fullname` varchar(32) COLLATE utf8_bin NOT NULL,
  `status` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `time` int(10) unsigned NOT NULL,
  PRIMARY KEY (`ticket_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzticket_editors`
--

INSERT INTO `lzticket_editors` VALUES (11701,'Envoy',2,1284475470),(11704,'Scott',2,1285172919);

--
-- Table structure for table `lzticket_messages`
--

CREATE TABLE `lzticket_messages` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `time` int(11) unsigned NOT NULL,
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `text` mediumtext COLLATE utf8_bin NOT NULL,
  `fullname` varchar(32) COLLATE utf8_bin NOT NULL,
  `email` varchar(50) COLLATE utf8_bin NOT NULL,
  `company` varchar(50) COLLATE utf8_bin NOT NULL,
  `ip` varchar(15) COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM AUTO_INCREMENT=7 DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzticket_messages`
--

INSERT INTO `lzticket_messages` VALUES (1,1282946045,'11701','Test','Craig Stewart','cstewart@envoydata.com','Envoy Data','216.112.102.xxx'),(2,1284869640,'11702','I have a customer who purchased an SRAM card part number WED8P512SRA0301C15.  Are there any drivers available to be able to access this card through Windows Explorer?  ','Stephen Hare','share@nachirobotics.com','Nachi Robotic Systems','67.107.49.xxx'),(3,1284947899,'11703','','Richard','khan.richard@gmail.com','','186.45.8.xxx'),(4,1285098081,'11704','Will the 1 or 2 mb SRAM cards work with an Ag Leader 2000 Monitor','Ken Christen','kenc@cngco.com','','69.21.69.xxx'),(5,1311943996,'11705','Is the Envoy Data ED128PC-ISM101 ATA Flash Card a 16bit or 32bit Cardbus card?','Timothy Shanahan','tshanahan@ncst.com','NCS Technologies','75.103.229.xxx'),(6,1312963766,'11706','i can suport usb token.\n\nthanks','kma','trongbinh@vpb.com.vn','banking','113.190.50.xxx');

--
-- Table structure for table `lztickets`
--

CREATE TABLE `lztickets` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL,
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `target_group_id` varchar(32) COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lztickets`
--

INSERT INTO `lztickets` VALUES ('11701','37f3d93','Support'),('11702','91980b6','Tech-Support'),('11703','8bd2351','Sales'),('11704','5804ab0','Sales'),('11705','875e255','Sales'),('11706','a91d6f1','Tech-Support');

--
-- Table structure for table `lzwebsite_pushs`
--

CREATE TABLE `lzwebsite_pushs` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `sender_system_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `text` mediumtext COLLATE utf8_bin NOT NULL,
  `ask` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `target_url` mediumtext COLLATE utf8_bin NOT NULL,
  `displayed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `accepted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `declined` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin;

--
-- Dumping data for table `lzwebsite_pushs`
--


--
-- Dumping events for database 'envoylivechat'
--

--
-- Dumping routines for database 'envoylivechat'
--


