Now that Melodie and I have finalized our purchase of a unit at the Arizona Biltmore Hotel Villas Condominiums, I wanted to thank you and your team for the excellent and professional service we have received from you since day one.

I first contacted you in January after I saw your advertisement in one of the golf magazines.  During our conversation, I told you of our attraction to the Arizona Biltmore community in Phoenix.  In February, I was there and Jen Pedersen of your staff showed me some condominiums in the Biltmore neighborhood which were of preliminary interest.

During my next visit in early March, Jen and I saw several units.  Things were very tentative until early May when Melodie and I spent a weekend in the villa condominium in which we had a particular interest.  An offer followed, and today we are the owners of that unit. 

Throughout the process, Jen could not have been more professional and helpful.  Over those months, Melodie and I were very uncertain as to what we would do, if anything, regarding purchasing a condominium at the Biltmore.  Jen was always  proactive and responsive in providing information, getting answers to our many questions, suggesting lenders and insurance agents to contact, continually offering to be of further assistance, and just overall doing a fantastic job.  She always went the extra mile with spirit, charm and grace, and we very much appreciate it. 

Jen was very ably assisted by Stewart Walowitz during the offer phase. Once the offer was ratified, Jessica Sandler took the lead on making sure all of the many details were pulled together.  Jessica handled the process flawlessly. 

Don, I have to date purchased four principal residences and sold three.  I have also purchased and sold one vacation home.  I have worked with many realtors over the course of all those transactions, and I have never had one to go as smoothly and professionally as this one did.

You have quite a team there and I know you must be proud of them, and justifiably so.  In the future, as I hear people mention they are considering purchasing real estate in the Valley, you can bet I will urge them to call Jen. 

Thanks again for a job well done!
All Best,

Gordon M. Thomas
Virginia